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Job Number:  40737
Client Coordinator
Job Posted: Tuesday, 2 January 2018
Closing Date: Wednesday, 31 January 2018
(78 days ago)
UofA Students' Union
Region: Edmonton area Type: Full time
Location: Edmonton Salary: (not entered)

The duties of the Client Coordinator targeted at the success of client events using services and space offered by the Students’ Union. The Client Coordinator is one of the primary initial point of contact for interested parties looking to rent venue space, book catering services, or other event services from the Students’ Union. The main roles and responsibilities of the Client Coordinator are as follows:

  1. To manage the booking calendars for the venues within the realm of the Students’ Union.
  2. To create client orders for catering and hospitality services.
  3. To negotiate contracts for services relating to dates, rates, staff, and miscellaneous charges.
  4. To ensure that queries raised with the Conferencing and Events Department, are promptly and effectively handled and adequately answered (or forwarded to the responsible party), and to ensure that such actions as may be necessary in follow-up to such queries is taken in a timely manner.
  5. To coordinate tours of the venues for potential clients.
  6. To coordinate tastings of catering menus with the kitchen staff for potential clients.
  7. To ensure that clients have proper insurance to cover their activities with the Students’ Union.
  8. To receive and report feedback from customers and clients and to actively make efforts to address any issues, seeking to identify continuous improvement opportunities wherever possible.
  9. To work flexible hours to ensure that services are delivered efficiently, on time, and in the best interest of the client.
  10. To work as a team member by participating in miscellaneous tasks as may be identified from time to time by the Conferencing and Events Management Team.
  11. To perform other job-related duties as may be required by the Manager of Programming and Venues to ensure the smooth and secure operation of the Conferencing and Events Department
  12. To produce quotes in respect to client orders, encompassing facility fees, equipment fees, and staffing costs, and food costs, with consultation of the appropriate members of the Operations Team and the Kitchen Staff.
  13. To develop accurate documentation to be used to bill clients, and to forward such documentation in a timely manner to the Accounting Department.
  14. To attend such meetings as may be required to support the smooth operation of all conferencing and event services or the Students’ Union as a whole.
  15. To recognize, address and handle issues in a manner which reflects the requirements of the Manager of Programming and Venues, and in a manner which contributes positively to the smooth operation and success of Students’ Union Venues.

Qualifications

  • A minimum two years of related post-secondary education, or an acceptable combination of education and experience
  • Excellent organizational and strong writing skills are required
  • Must have excellent communication and interpersonal skills
  • Ability to work with little or no supervision
  • Ability to work with students, staff, University faculty and administration with a dedication to providing excellent customer service
  • Computer skills, including proficiency with Microsoft Office, are a requirement.  Experience with Mac operating systems will be considered an asset
  • Must be able to work a varied schedule including evenings and weekends
  • Experience in a theatre will be considered an asset
  • Experience is food or hospitality services will be considered an asset
  • Knowledge of budgeting and staffing procedures will be considered an asset
  • Experience in the arts and culture or entertainment industry will be considered an asset
  • Experience in a bar or hospitality venue will be considered and asset
  • ProServe certification will be considered an asset

WORKING CONDITIONS

  • 37.5 hours per week
  • Willingness and ability to work varying hours – including weekends and evenings

 

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Please email resume and cover letter to by January 10, 2018. The position will remain open until filled.
Contact Details:
Brennan Murphy
UofA Students' Union
2-900 SUB
University of Alberta
Edmonton, AB, T6G 2J7

Tel: 7804924241
E-mail:


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