COSTI REQUIRES AN ADMINISTRATIVE ASSISTANT CLIENT SUPPORT SERVICES (CSS) PROGRAM

COSTI is a multicultural organization providing settlement, employment, and language training services. For more information about COSTI, please visit our website at www.costi.org

This position is a full-time union contract position, scheduled to work 35 hours per week*

(Current incumbent is on a secondment)

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DUTIES

• Provide administrative and clerical support to Manager and Centre staff
• Answer phone calls and assist with walk-in clients, community members and service providers, including providing support to offsite staff
• Maintain staff schedules, and monitor appointments, interpretation and transportation assistance for clients and staff
• Maintain and reconcile program data and records, including program and financial records
• Provide database training and support to staff, including troubleshooting issues that arise, liaising with the Regional Coordination Team when issues arise that cannot be resolved internally.
• Responsible for receiving all client referrals in to the program, creating case/client files, then entering the demographics in CISv2 and Efforts-to-Outcomes databases.
• Prepare statistical reports including compiling and analyzing information for funders, including bulk-uploads on iCARE.
• Supports and maintains a welcoming environment within the Centre
• Performs other duties as required

QUALIFICATIONS

• Post-Secondary Diploma in Business Administration, or equivalent.
• Minimum of 18 months of experience providing administrative support
• Excellent communication, organization and coordination skills.
• Advanced knowledge of Microsoft Office Suite, Internet, email and Desktop Publishing is essential.
• Demonstrated experience in maintaining a database, which includes data-entry, analysis of data, and reporting.
• Demonstrated experience both entering and uploading data from the Immigration Contribution Agreement Reporting Environment (iCARE) database.
• Knowledge of specific issues facing resettled refugees and settlement, community and government services and resources, with an emphasis on the services and resources that exist within the Greater Toronto Area, considered an asset.

*Hours of work shall be scheduled in accordance with Article 12.01and shall consist of

five (5) seven (7) hours days, Monday to Friday.

Please note that a written and technical assessment will be administered to demonstrate both written and planning skills as well as proficiency with MS Office applications and Outlook at an advanced level.

LOCATION:                                      760 College Street, Toronto

DURATION:                                      January 29, 2018 to March 31, 2018

STARTING SALARY RANGE:         $21.82 to $23.49 per hour

POSTING DATE:                               January 4, 2018

CLOSING DATE:                              January 17, 2018

Priority consideration will be given to those on Notice of Recall.

If you are interested, please quote Reference # 2-18

and send your resume with a covering letter to:

Michael Politi

Manager, Staffing and Orientation

COSTI Immigrant Services

1710 Dufferin Street

Toronto, ON.  M6E 3P2

Email:   or Fax: (416)658-8537

“We thank all applicants for their interest in COSTI. However, only candidates selected for an interview will be contacted. No telephone calls please.”

COSTI encourages applications from individuals reflecting the diversity of our community. COSTI is committed to fair and accessible employment practices and when requested, will make reasonable effort to accommodate people with disabilities during the recruitment and assessment processes when filling positions.