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Job Number:  40965
Knowledge and Governance Officer – Municipal Asset Management Program
Job Posted: Tuesday, 9 January 2018
Closing Date: Sunday, 28 January 2018
(52 days ago)
Federation of Canadian Municipalities
Region: Ottawa area Type: Full time
Location: Ottawa Salary: $60,300 - $76,000

The Federation of Canadian Municipalities (FCM) is the national voice of municipal governments, representing the interests of cities and communities with the federal government.



Department:               FCM Programs

Classification:             Level 4

Languages:                Bilingualism (English and French) is essential



Funded by Infrastructure Canada (INFC), the Municipal Asset Management Program (MAMP) is a five-year $50 million national initiative whose goal is to enable Canadian municipalities to manage their infrastructure assets more strategically and thereby improve the quality of public infrastructure services for Canadians in the future. Managed by FCM, in close collaboration with provincial and territorial municipal associations (PTAs) and other stakeholders, the MAMP has two complementary priorities: reinforce municipal and local community capacity in infrastructure assets planning, management, data collection and reporting; and generate new knowledge in municipal infrastructure management to inform federal policy and other stakeholders’ initiatives that advance asset management and infrastructure practices.


Major Purpose:

As the Knowledge and Governance Officer you will be responsible for supporting all parts of the program to capture and communicate results, and to mobilize existing and new asset management knowledge.


The Officer serves as a hub in the MAMP project. Working closely with the Project Manager - Knowledge, Planning and Governance, and the Assistant - Data and Reporting, the incumbent will build strategic relationships, track progress through effective reporting, develop supporting resources, communicate and promote resources and recognize municipal and partner successes through effective storytelling. The Officer will also research and provide advice and recommendations to the Project Manager on trends, major issues, and gaps in resources available to the municipal capacity.


This role requires the incumbent to work across different teams and build connections that support and magnify program results.


Key Responsibilities:

  • Provides strategic and operational input to management in the development of the direction, objectives and plans for MAMP’s knowledge services and suggests ways on how to improve the strategy to meet the needs of municipalities.
  • Develops a strong understanding of asset management needs of MAMP’s target audience through research, analysis and relationship building with municipal audiences and their partners through MAMP’s technical working group and other networks. These networks will support the knowledge transfer of MAMP’s services by staying abreast of emerging trends, in identifying issues and barriers, in providing advice, and in working to develop materials and activities to respond to municipal needs. The Officer will lead the coordination of knowledge-related outreach activities.
  • Provides leadership within the MAMP team to mobilize knowledge products created by partner organizations and MAMP (e.g. organize knowledge sharing events, engage project officers to identify other opportunities for sharing content with grant recipients and partners)
  • Delivers knowledge sharing services aligned with MAMP priorities, such as developing resources and tools; delivering workshops and presentations; responding to inquiries; and, attending events.
  • Researches and writes communications materials such as case studies on select Direct Funding and Capacity Building projects / initiatives.
  • Provides advice on improvements to application and reporting processes. Manages improvements to Direct Funding documentation, including working with managers and suppliers to conduct substantive edits, copy-edits and conduct quality assurance (QA) on application guides, forms, etc. to ensure consistency with program objectives.
  • Liaises with the Direct Funding and Capacity Building teams to understand how municipal governments are progressing on asset management plans. Uses data from the grant program and capacity building initiatives to analyze and evaluate program effectiveness and results. Supplements this data by conducting surveys or interviews as needed to identify potential program improvements, tell compelling stories, and report on results in line with MAMP’s Performance Management Framework.
  • Leads the development of Direct Funding related content related to videos and webinars.)
  • Manages and analyses quantitative and qualitative data from the final reports of MAMP projects to identify project results and trends that can be used for the advancement of future programming
  • Designs, develops and conducts stakeholder consultations, focus groups and surveys in order to engage with clients and conduct research to ensure that MAMP is aligned with the interests of the municipal sector
  • Coordinates and facilitates collaboration between internal groups, gathers staff input and creates staff buy-in to ensure integrated efforts
  • Operates the MAMP Governance Secretariat that supports the Program Steering Committee and Technical Working Group by coordinating with members, developing presentations, and documenting the work of MAMP’s governance bodies.
  • Supports the Technical Working Group’s task groups by leading select strategic projects (e.g. curating existing Asset Management content, leading development of new asset management guides and tools)
  • Organizes and co-leads quarterly MAMP team retreats
  • Undertakes additional activities assigned such as, participating in working groups and designing workshops/consultations and/or other activities at MAMP events
  • Participates as required in cross-functional team project work for FCM-wide initiatives

Knowledge and Experience:

  • University degree in a related field (public or business administration, economics, political science, communications etc.)
  • Minimum of 5 years of progressively responsible experience in project management, communications, and/or managing program activities, including experience in planning and reporting processes
  • Experience in impact measurement and evaluation using a broad range of both quantitative and qualitative tools and methods, including results based management approaches, reporting procedures and principles
  • Requires strong data analysis skills, including project management and high-level communications including the ability to engage in multi-disciplinary teams, lead meetings and make formal presentations to different audiences on complex matters.
  • Experience in knowledge management and activities (e.g. researching existing knowledge tools, organizing resources, identifying gaps in existing knowledge tools, mobilizing tools and resources, developing case studies and guides).
  • Knowledge of the Canadian municipal sector and experience working with elected officials and/or a Board of Directors are definite assets.
  • Experience producing reports for government-funded projects an asset.
  • Experience developing and managing surveys. Experience with data visualization is an asset.
  • Experience producing tools and resources (e.g. case studies, guides, spreadsheet tools) and developing content for the municipal sector an asset.
  • Excellent interpersonal and collaboration skills with a focus on working across internal teams, and with external stakeholders.
  • Excellent judgment, problem solving and decision making skills
  • Exceptional customer service skills
  • Excellent oral and written communication skills in English and French.
  • Travel is required across Canada (5-10% of time)

Language Requirements:

  • The ability to work in both official languages is required



The benefits to joining the FCM team include summer hours (Fridays off between July 1st and Labour Day); office facilities located in the ByWard Market, FCM’s commitment to employee development and a competitive range of employee benefits and services.

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
For additional information on this posting, or for further information on FCM, access our website at www.fcm.ca.

Visit the careers section of our website to apply. Deadline for applications is January 28, 2018.

We thank all candidates for their interest; however we will only contact those selected for an interview. All the applications will be kept on file for six months following the hiring.
Contact Details:
Human Resources
Federation of Canadian Municipalities
24 Clarence Street
Ottawa, ON, K1N 5P3
www:   www.fcm.ca

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