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Job Details

Job Number:  40976
Shift Supervisor
Job Posted: Wednesday, 10 January 2018
Closing Date: Tuesday, 23 January 2018
(in 3 days)
The Salvation Army Brantford Booth Centre
Region: Southern Ontario Type: Full time
Location: Brantford Salary: $47,216.00 per annum

The incumbent is responsible as a group/work leader. He/she is responsible for providing direction and checking results, but generally works along with those supervised.  The incumbent supervises full-time, part-time, and/or casual/relief employees across multiple departments during the shift.  The incumbent may also supervise volunteers. He/She has input and may participate in the hiring, orientating, evaluating, and disciplining of staff.



Serve actively as a member of the management team for the Brantford Booth Centre.

Provide oversight and supervision of staff and the day-to-day operations in accordance with the mission and values of The Salvation Army.   

Ensure that duties assigned are completed in an appropriate, safe, and efficient manner by the completion of their respective shifts. 

Has input and may participate in the hiring, orientating, evaluating and disciplining of staff.

During shift, provide support and supervision of staff and assist with crisis intervention, diffusing conflict and problem solving as required to ensure the safety of residents and staff; responds initially to resident grievances.

Responsible for completing the scheduling of relief staff to ensure coverage for all vacant shifts, including sick relief, stat and vacation coverage.

Provide direction and support services to staff as required. 

Participate in daily shift changes to ensure proper transmission of information from shift to another.

Monitor staff safety practices in compliance with health and safety standards, and prepare, submit and act on incident reports

Monitor and check logs to ensure the completion of regular security checks. Ensures directly and through staff, the maintenance of the security and upkeep of the building and grounds; monitors security equipment

Provide statistical and evaluative information to management when required.

May provide back up support to and or assume functions at front desk area or other program areas as needed

Identify staff training requirements and make recommendations regarding staff development for those supervised.

Ensure appropriate storage of food and hygienic handling of food.

Order and purchase supplies for housekeeping and maintenance as required.

Responsible to work in compliance with the Ontario Health & Safety Acts and Regulations

Responsible to work in a manner as required by the employer and use the prescribed safety equipment

In consultation with the Operations Director, provide oversight to WSIB claims and other health and safety matters as required within applicable departments, including supervision of the Early and Safe Return to Work Program.

Ensure that proper procedures are followed in the event of a workplace injury or illness, conducting incident investigations when required.

Participate in all Health & Safety related accidents and injury investigations.

Perform other position related duties as required.



Completed a Undergraduate University degree in a related field,

Minimum of two (2) years of prior related experience, including experience in a residential setting, experience in supervision, leadership, coaching, and motivating staff and working with marginalized clientele

Strong interpersonal skills and ability to lead coach, and motivate staff

Effectively interact with managers and staff to create a work environment that is positive and mutually supportive.

Working knowledge of issues pertaining to homeless Individuals and persons on parole

Experience and working knowledge of the Homeless Individuals and Families Information System

Working in an non-profit and unionized environment is an asset

Experience working with a diverse population and an ability to demonstrate a supportive, respectful, and non-judgmental approach to clients.

Ability to work as part of a team and independently when necessary with minimal supervision 

Knowledge of and proven ability in linking with community resources

Must have strong organization and planning skills

Strong computer skills including a working knowledge of Microsoft Office

Strong oral and written communication skills

Self-motivated and disciplined

Ability to lift/move 20 lbs.

Non-Violent Crisis Intervention Certification and CPR/First Aid Certification would be an asset or willing to obtain

Effective interpersonal skills; ability to manage multiple tasks and meet deadlines; ability to develop and maintain a team environment

Safe Food Handling Certification, or willingness to obtain

Valid Ontario Class “G” Driver’s License, own vehicle and insurance required.  Must provide an original copy of current driver’s abstract that it satisfactory to The Salvation Army, in its sole discretion

Required to provide an original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion.  Screening is secured through the national Canadian Police Information Centre (CPIC) or through a local police detachment

Be able to obtain Corrections Canada clearance through the Enhanced Reliability Screening process.

Screening through The Salvation Army Abuse Registry.

Support for and an understanding of mission and purpose of The Salvation Army in Canada.

NOTE: Alternative combinations of education and experience may be considered


This is a permanent full time position.   The facility is a 24/7 operation and as such the hours of work vary according to requirements of responsibilities.   Schedule may vary due to the requirements of position responsibilities, which may include some work outside of regular schedule, particularly on some weekday evenings and weekends.


This permanent full time position is considered a management position for the purposes of the Employment Standards Act of Ontario and as such is not covered by various ESA rules, including but not limited to those related to hours of work, daily and weekly rest periods and overtime compensation. Salary is based on average minimum weekly hours of 40 per week and hours worked are compensated through the annual salary amount. Local Travel is required.  Rotational on-call duties


Normal hours of work: Rotational Work Schedule

  • Week 1: 12:00 p.m. to 8:30 p.m., Tuesday to Saturday
  • Week 2: 12:00 p.m. to 8:30 p.m., Monday to Friday

Interested applicants must respond in writing with a cover letter and resume

by January 23, 2018 @ 5:00 p.m.


We thank all applicants, however, only those candidates to be interviewed will be contacted.

The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements.

Internal Applicants, please advise Department Heads of your intentions prior to submitting your application.

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
The Salvation Army Brantford Booth
Attention: Sarah Consoli, Executive Director
187 Dalhousie St
Brantford, ON N3T 2J6



Attention: Sarah Consoli, Executive Director
Please no phone calls.
Contact Details:
Please refer to How to Apply

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