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Job Details

Job Number:  41587
Refugee Program Team Lead -Ref# 22_18
Job Posted: Friday, 2 February 2018
Closing Date: Thursday, 15 February 2018
(7 days ago)
COSTI Immigrant Services
Region: Toronto Metro area Type: Full time
Location: Toronto Salary: $47,651 to $51,287 per annum + benefits




COSTI is a multicultural organization providing settlement, employment, and language training services. For more information about COSTI, please visit our website at www.costi.org


This position is designed to coordinate the delivery of employment programs and services that assist semi-skilled and skilled unemployed vulnerable newcomers and refugees/claimants looking for work.


This is a full-time Union position, scheduled to work 35 hours per week**

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  • Provides guidance, advice and support to the program’s staff, assists with overseeing day-to-day operations.
  • Provides client direct service and carries a small case load and covers for anticipated and unanticipated staff absences delivering workshops as needed
  • Coordinates, schedules and assists with intake, assessment, delivery of client services and workshops and support of clients as required.
  • Conducts outreach activities and presentations to local OW offices and the community to ensure program targets are met
  • Coordinates delivery of employment services to vulnerable newcomers and refugee job seekers and supports employers interested in hiring refugees in the community.
  • Plans and schedules the delivery of various pre-employment workshops including, information in regulatory processes, sector specific workshops and workplace expectations for unemployed/underemployed vulnerable newcomer and refugee professionals.
  • Engages guest speakers and assists in the planning and holding of job fairs and other Centre activities such as employer networking events, mentoring, and related employment-training events.
  • Develops employment workshops specific to vulnerable newcomers and refugees including Internationally Educated Professional (IEPs) using existing COSTI curriculum

·         Develops employer contacts to create job opportunities for participants accessing programs and services.

  • Develops and maintains positive and productive relations with other centres and community partners.
  • Collaborates with other service providers in the community to deliver seamless services to clients and employers.
  • Supports marketing and outreach activities to promote programs and services to job seekers and employers.
  • Ensures that placements are appropriate and meet employer, participant and program expectations.
  • Liaises with program partners and refers clients to appropriate services in the community such as short-term skills training, EO/Employment Services, Mentoring, Mental and other Health supports, etc. as required.
  • Handles client complaints in consultation with centre staff, supervisor and completes file documentation. Sup.
  • Supports staff in planning and meeting program targets.
  • Reviews and monitors program files to ensure that appropriate documentation, which meets quality standards, are maintained, prior to file closures.
  • Conducts file audits through manual matching of client information on monthly and/or as needed basis.
  • Identifies errors and implements solutions. Monitors and cross checks accuracy of data in tracking systems (Excel & COSTI Information System).
  • Prepares regular monthly, quarterly and annual statistical and narrative reports and maintains records.




  • Social Service Worker Diploma or equivalent with relevant practicum experience.
  • A minimum of one (1) years of experience in job development for vulnerable newcomers, refugees, successfully placing individuals within their professions and/or chosen career path.
  • A minimum of two (2) years of experience in group facilitation and employment counselling experience, specifically with vulnerable Newcomers and/or refugees on OW.
  • Food Prep and/or Customer Service Excellence Trainer Certification
  • Strong coordination, organizational and leadership skills.
  • Demonstrated experience working in a team environment providing coaching, guidance and support.
  • Proficiency in the use of Internet, Email, and MS Office Suite is an asset.
  • Excellent time management skills with the ability to multi-task in a fast-paced work environment.
  • Resourceful and flexible individual with experience in dealing with employers and assessing employer needs.
  • Verbal and written fluency in English. The ability to speak any other language would be an asset.
  • Required to travel to employer sites throughout the GTA, access to a reliable vehicle is necessary.
  • Must be available to work variable hours occasionally, depending on Centre activities and events.


**Hours of work shall be scheduled in accordance with Article 12.01and shall consist of five (5) seven (7) hour days, Monday to Friday



LOCATIONS:                                    700 Caledonia Road, Toronto

START DATE:                                   March 5, 2018

STARTING SALARY RANGE:         $47,651 to $51,287 per annum + benefits

POSTING DATE:                               February 2, 2018

CLOSING DATE:                              February 15, 2018



Priority consideration will be given to those on Notice of Recall.

If you are interested, please quote Reference # 22-18

and send your resume with a covering letter to:



Mr. Michael Politi

Manager, Staffing and Orientation

COSTI Immigrant Services

1710 Dufferin Street

Toronto, Ontario

M6E 3P2

Email:    Fax: 416-658-8537


“We thank all applicants for their interest in COSTI. However, only candidates selected for an interview will be contacted. No telephone calls please.”


COSTI encourages applications from individuals reflecting the diversity of our community. COSTI is committed to fair and accessible employment practices and when requested, will make reasonable effort to accommodate people with disabilities during the recruitment and assessment processes when filling positions.

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Please quote Reference #22-18 and send your resume with a cover letter to:
Contact Details:
Sharon Swift
COSTI Immigrant Services
1710 Dufferin Street
Toronto, ON, M6E 3P2

Tel: (647) 827-1417
www:   costi.org

 Thanks for looking on WorkInNonProfits.ca and good luck with your job search!

Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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