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Job Details

Job Number:  41670
Residential Housing Coordinator
Job Posted: Tuesday, 6 February 2018
Closing Date: Friday, 16 February 2018
(6 days ago)
Canadian Mental Health Association North & West Vancouver Branch
Region: Vancouver & Lower Mainland Type: Full time
Location: North Vancouver Salary: $20.00- $25.00 per hour

Our vision: “Mentally healthy people in a healthy society”.


Mission Statement: As the nation-wide leader and champion for mental health, CMHA facilitates access to the resources people require to maintain and improve mental health and community integration, build resilience and support recovery from mental illness.


Hours of Work and Special Considerations: 

Monday to Friday, 8:00 am-4:00 pm, 37.5 hours per week, plus an unpaid 30 minute lunch break.  


Salary: $20.00- $25.00 per hour 

Benefits: 6% vacation, 18 sick days per year, MSP premiums and extended health benefits


Job Summary: Reporting to the Housing Manager, the Housing Coordinator oversees all daily operations for their respective House, along with all reporting functions and supervision of staff, volunteers and students.  In addition, the Housing Coordinator also monitors all care planning and implementation and provides direct service to residents, supporting and mentoring residents living with multiple, and chronic health challenges.  Primary consideration is given to ensuring a safe, accessible and inclusive working and living environment for both residential program participants and staff.


Key Duties and Responsibilities

  • Participate in recruitment, selection and hiring of Residential Housing program staff.
  • Provide orientation, training, mentoring, coaching, supervision and support, including progressive discipline of House staff and volunteers.
  • Participate in development of related policies, procedures, budgets, program planning and agency strategic planning.
  • Facilitate regular meetings with Residential Housing staff and document minutes.
  • Assess and provide individual and group support to assist with staff skill development.
  • Ensure adherence to CMHA policies, Health and Safety and Labour Standards and all applicable legislation such as BC Human Rights Code.
  • Ensure timely completion of monthly petty cash forms, mileage expense forms, statistics and timesheets.
  • Prepare and/or support preparation of monthly work schedules for staff.
  • Monitor and ensure the highest standards of records keeping, including daily logs, incident reports, medication dispensing logs, etc. This includes safeguarding privacy and confidentiality of resident information, daily logs, care plans and critical incident reports.
  • Regularly inspect house, property and adjoining areas for any risk hazards, monitor maintenance schedule and tasks to ensure completion in timely fashion, and check on first aid and emergency preparedness supplies.
  • Liaise with local, maintenance contractors to facilitate repairs, as needed.
  • Provide practical assistance and support, assisting and mentoring residents with activities of daily living such as personal hygiene, housekeeping, meal planning and preparation, money management, interpersonal skills and community integration, making and keeping appointments and other related skills as they arise. This includes monitoring a budget.
  • Promote self-reliance and independence by supporting residents to participate in their own care plan in collaboration with CMHA staff, Community Psychiatric Services team, and clinicians. Also assisting residents to achieve the goals in their care plans in order to maintain recovery from mental health and addiction issues and to build their self-esteem.
  • Provide crisis prevention and intervention to diffuse hostility with an authentic appreciation and understanding of the importance of receiving residents “where they are at”, without judgment or condemnation.
  • Ensure clear communication and provide opportunities for conflict resolution.
  • Coordinate the delivery of, check for accuracy of and administer medications and treatments in accordance with the CMHA Policy and Procedures.
  • Prepare weekly menus, cook and serve daily communal meals in partnership with residents and accordance with Food Safe Standards. Monitor and shop for food supplies.
  • Daily cleaning duties such as cleaning food preparation area and equipment.
  • Assist with orientation of new residents and foster an atmosphere of mutual inter-dependence and learning by encouraging peers and residents to share their skills and knowledge.
  • Facilitate social and recreational programs in the home and encourage residents to participate in community programs or events, to build social networks.
  • Liaise with Community Psychiatric Services or other related mental health, addiction or other government or community supports, as needed.
  • Liaise with local, maintenance contractors to facilitate repairs, as needed.
  • Attend all monthly All Staff Meetings and quarterly Residential Housing Staff Meetings, unless special exception is granted by Program Operations Manager or their delegate.
  • Perform other duties as required.

Abilities and Values

  • Establish and maintain rapport with residents and interact socially with residents with respect and dignity
  • Observe and recognize changes in residents and deftly de-escalate aggressive behaviour
  • Demonstrate strong professional boundaries
  • Commit to inclusion and equal opportunity and nurture growth and change amongst staff and residents
  • Mentor, coach and reflect a practice that lies within an anti-oppression, harm reduction and psychosocial rehabilitation frameworks
  • Problem-solve quickly and creatively, facilitating and participating in the conflict resolution process
  • Work independently and in cooperation with others
  • Communicate effectively, both verbally and in writing
  • Organize and prioritize effectively, with strong attention to detail
  • Maintain up to date knowledge of community resources
  • Respond to change with openness and flexibility


  • Diploma or Degree in a Social Services or related field, or a combination of education, lived and work experience
  • Previous experience supervising others in a non-profit, residential setting.
  • Experience working with people with concurrent disorders and dispensing medication in a harm reduction setting
  • Experience working with people living with disAbilities and/or multiple barriers including poverty, racism, trauma, non-dominant language, culture, sexuality or identified gender, and mental health or substance use challenges
  • Valid B.C. driver's license and use of a reliable vehicle during working hours.
  • Basic computer and Internet literacy (including MS Word/Excel/Outlook, G-Mail)
  • Excellent oral and written skills. Second language is an asset
  • Valid First Aid Level 1 and CPR
  • Food Safe Certificate
  • Vulnerable Population Criminal Record Check
  • Physical capacity to carry out the duties and operate related equipment

We are an equity employer and encourage applications from women, persons with disabilities, members of visible minorities, First Nations, Inuit, and Metis people, people of all sexual orientation and genders, and others who may contribute to our further diversification.

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Please submit a cover letter and resume detailing your experiences and qualifications by February 16, 2018.
Contact Details:
#300-1835 Lonsdale Avenue
North Vancouver, B.C. V7M 2J8

www:   www.northwestvancouver.cmha.bc.ca

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Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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