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Job Details

Job Number:  41878
Program Manager/Clinician
Job Posted: Wednesday, 14 February 2018
Closing Date: Tuesday, 27 February 2018
(82 days ago)
Options Community Services
Region: Vancouver & Lower Mainland Type: Full time
Location: Surrey, BC Salary: Competitive Wage


Program Manager/Clinician

Permanent Full-Time (35 Hours per week)


Domestic Violence Intervention Program

The Domestic Violence Intervention Program increases the parenting capacity and overall safety of Ministry referred families where domestic violence is identified, decreasing the potential of their children entering the care of the Ministry. Culturally agile services and supports are required to promote family wellness and support family transitions, including reunifications. This will be addressed by providing one-to-one and group mandated service directly to perpetrators of domestic violence who are parents/caregivers of children birth -19 and have perpetrated incidents of domestic violence that have resulted in MCFD child protection services as required by the Child, Family and Community Service Act (CFCSA). Services will be available on an outreach basis where required. Assisting parents and caregivers in finding ways to meet the physical, emotional and developmental needs of their children resulting in their enhanced safety and wellbeing.


The Program Manager/Clinician oversees the day-to-day operations of the Domestic Violence Intervention Program; including the provision of clinical counselling to clients and supervision to the DVIP clinicians who are providing counselling and engaging perpetrators of domestic violence through the use of therapeutic intervention, education, and mentorship services, and providing them with tools that will support them in ending their abusive behaviour towards their intimate partners and the children and providing support services in the family’s language of origin, in the family home, and/or community setting. The Program Manager/Clinician is actively engaged in planning, developing and implementing services to the community, which will enhance the availability, accessibility of support and safe quality of life for clients.


The program will be delivered throughout the communities of Delta, Langley, Surrey and White Rock.



  • Adheres to the policies, procedures and standards of Options Community Services (OCS).
  • Directly responsible for the day to day operations and management of the Domestic Violence Intervention Program, including monitoring of expenditures, budgeting, reporting, proposal writing, hiring and performance management.
  • Develops, implements, co-ordinates and evaluates plans and programs designed to ensure that clients’ needs are met.
  • Acts as the primary contact with MCFD, receives referrals, assigns and monitors caseloads for quality and efficiency.
  • Actively participates in agency and program quality improvement processes, including annual planning and maintains a working knowledge of applicable COA standards.




  • An understanding of the gendered nature of domestic violence and the importance of a coordinated response to creating safety.
  • Expresses a willingness to learn more about, and shows respect for, the client’s worldview, belief systems and means of problem solving in order to collaboratively develop and sustain culturally sensitive and agile interventions.
  • Maintains current knowledge of counselling modalities, best practices in relation to the target population, culturally agile service provision, trauma-informed interventions and practice.
  • Conduct risk assessments and safety plans, in collaboration with the family, MCFD staff and other involved community partners; including participation in Integrated Case management meetings relevant to referred individuals and families, including transition and discharge planning.
  • Administer assessments to determine client concerns, problems and case outcomes. Specifying case outcomes early and concretely.
  • Complete necessary training of DVIP group curriculum material with a level of competency to provide the different group(s) in all stages of a participant’s enrolment.
  • As needed, administer assessments to determine client concerns, problems and case outcomes. Specifying case outcomes early and concretely. This includes follow-up and associated case management duties.
  • Provides clinical supervision, consultation and coaching to DVIP team members.
  • Participates in Integrated Case Management as needed, including transition and discharge planning.
  • Maintains up-to-date knowledge of program related service providers and stakeholders to foster key connections and relationships.
  • Provide individual, couple and/or family counselling using a trauma informed approach focused on resolving issues of abuse and neglect.
  • Provide statistical and/or narrative reports on services.
  • Maintain client and service records in accordance with MCFD requirements, COA standards and agency policy.
  • May maintain a caseload of clients.
  • Performs other duties as assigned.

Education, Training, and Experience

  • Must possess a Master’s degree in Counselling Psychology, Social Work, or related degree. Eligibility for registration with a professional body (RCC preferred).
  • Must possess specialized training and experience in delivering trauma informed services.
  • 3 to 5 years of progressive management/leadership experience.
  • Experience in the provision of clinical supervision.
  • Broad knowledge and experience of family therapy; expressive therapies; group processes/group work; cognitive behaviour therapy; attachment theory; child and family development; trauma informed service, and an advanced understanding of multi-generational trauma and cycles of abuse.
  • Experience delivering services that are culturally safe and responsive to the unique context and challenges facing Aboriginal children, youth, Families and communities including the impact of colonialism and its ongoing impact.
  • Experience with people with disabilities; Lesbian, Gay, Bi-Sexual, Transgendered, Queer (LGBTQ).
  • Experience with mental health issues.
  • Experience with problematic substance use.
  • Awareness and understanding of the key roles that a person’s culture, identity, ethnicity, race, gender and other aspects of diversity play in the counselling and support process.
  • Relevant prior experience working effectively and collaboratively with MCFD, other government agencies, and local community partners in the delivery of integrated services to families.
  • Valid driver’s license and access to an appropriately insured personal vehicle for work purposes.

Job Skills and Abilities:

  • Professional etiquette.
  • Ability to work independently and as a member of a professional team.
  • Required to conduct oneself in a professional manner, upholding the ethical standards of the Society.
  • High degree of flexibility and initiative.
  • Demonstrated effectiveness as both a leader and part of a staff team.
  • Demonstrated proficiency in written, oral and interpersonal communication skills.
  • Demonstrated ability to develop program related reference and resource materials.
  • Commitment to a problem-solving and strength-based approach.
  • Ability to work independently, set priorities, manage multiple tasks and meet deadlines.
  • Ability to identify sensitive issues and maintain confidentiality.
  • Must complete a six (6) month probationary period before staff are permanent employees, unless otherwise specified by contract conditions.
  • Crisis Line experience an asset.


  • * An eligibility list will be maintained for up to 6 months. [Eligible applicants may be offered a casual position]
How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Please include a cover letter clearly indicating the posting number [posting A21052] and outlining your qualifications and related experience for the position.

NOTE: Applicants not selected for an interview will not necessarily be notified.Options Community Services Society is an equal opportunity employer committed to hiring a diverse workforce.
Contact Details:
Slinder Balaggan, Deputy Executive Director
Options Community Services Society


Please Note: Suitable candidates will be interviewed as applications are received.
www:   www.options.bc.ca

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