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Job Details

Job Number:  42169
Housing Services Manager - Homeless Support Services
Job Posted: Friday, 23 February 2018
Closing Date: Friday, 16 March 2018
Region: Edmonton area Type: Full time
Location: Edmonton Salary: (not entered)

Why Join Our Team

e4c is a not-for-profit organization that works across Edmonton, helping people get what they need to tackle life’s challenges. At e4c, we are working to limit, alleviate and ultimately eliminate poverty in Edmonton. Everyone has a story…and we believe in a future where poverty isn’t part of it. You have an opportunity to work in an environment that builds on the strengths of every employee and promotes their professional and personal development.


The Role

You implement, manage, and evaluate e4c’s adult shelter and housing support services, in accordance with the requirements and standards set out by the agency, the agency’s funders and applicable legislation. These programs include the Women’s Emergency Accommodation Centre (WEAC), Outreach/Support Services and Housing First. You ensure that these programs delivered by e4c are meeting the basic needs, increasing the safety and de-escalating the crisis of persons being served. You lead a practice model framework that utilizes lived experience, harm-reduction, trauma-informed, person centered and Housing First approaches; and incorporate planning and training to continuously build staff capacity and quality services. 


You oversee emergency shelter services being delivered to persons, specifically women (who may be sexually exploited or victims of domestic violence) and housing support services for persons experiencing episodic and chronic homelessness. You ensure that e4c’s adult shelter and housing support services meets the objectives and outcomes as outlined by the agency and their contracted funders. You work closely with the Director of Housing Services, other members of the e4c Housing Services leadership team, and key collaborative partners implementing Edmonton’s Plan to End and Prevent Homelessness to ensure that the needs of homeless persons are being addressed in an efficient and culturally appropriate manner. In addition, you will work with the Director of Housing Services to develop and implement the budget and operational plan for e4c’s adult shelter and housing support services.


In Your Role You Will

Operational Leadership

  • Lead the recruitment, selection, onboarding and training of the site managers and team.
  • Lead, coach, develop, and retain a team of managers to positively impact persons’ who are using services, through the delivery of high quality programs and services.
  • Oversee and monitor recruitment, selection, onboarding and training of supervisory and front line staff.
  • Monitor staffing levels ensuring that they meet the outlined requirements of e4c, contracted funders, relevant legislation and standards.
  • Lead the development and implementation of operational plan(s), policies and procedures, information management and critical incident management framework, and disaster readiness planning.
  • Lead the development and implementation of a plan to meet annual outcomes and targets.
  • Lead the development of annual budgets and monitor the financial performance monthly.
  • Identity and anticipate issues and risks that will negatively impact operations and implement actions to mitigate such issues and risks.
  • Manage any operational changes and mitigate the impact on persons served, staff and key partners.

Quality Assurance and Improvement

  • Ensure compliance with regards to regulatory, contractual, and standards requirements.
  • Ensure timely and accurate reporting.
  • Develop and maintain knowledge of leading practice, research and theories, and integrate such knowledge to improve capacity and service outcomes.
  • Participate in the development and implementation of operational policies, procedures and programs.
  • Maintain sound awareness of issues and trends that may impact persons served, staff and key partners.

Relationship Development and Collaboration

  • Facilitate integration and coordination of service delivery between housing services, other e4c programs and services and community stakeholders working to end homelessness.
  • Liaise with community associations, external service providers and funders.
  • Participate on committees, task forces and special projects when appropriate.
  • Identify other key collaborations and partners to enhance services provided to persons served.
  • Facilitate, develop and maintain partnerships beneficial to the delivery, persons’ accessing the services, and targeted communities.


  • Master’s or Bachelor’s degree in Social Work; or
  • Bachelor degree in mental health or health-related field, or equivalent.
  • Clear Police Information Check with Vulnerable Sector and Clear Youth Intervention Check.


  • 10+ years’ of progressive leadership experience, including staff leadership, program management, project start-up and expansion, and change management.
  • 5+ years direct work with persons experiencing homelessness.
  • 5+ years’ of experience working with indigenous persons/communities.
  • 5+ years’ experience working with contract funders and levels of government.
  • 5+ years managing large facilities such as shelters.
  • Working knowledge of all applicable legislation.
  • Knowledgeable about emergency social services, shelters, street level outreach programming, housing support services, issues faced by homeless persons, particularly homeless women and public policies addressing homelessness.
  • Knowledgeable about strategic and operational planning, evaluation, continuous quality improvement and risk management.
  • Extensive knowledge of trauma and harm-reduction practices.
  • Proficiency in MS Outlook, Word, Excel, PowerPoint and database applications.


  • Demonstrated competency in the development and administration of multifaceted, complex budgets.
  • Proven ability to collaborate with other service providers to develop strong working partnerships to enhance services to e4c’s targeted population.
  • Ability to provide clinical or practice supervision within a person-centered, harm-reduction, and trauma based practice framework.
  • Understanding of assessment and screening.
  • Demonstrated skill in coaching, mentoring and team development.
  • Effective written and verbal communication.



Thank you to all those apply. Only those short-listed will be contacted for an interview.

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Please forward Cover Letter and Resume to:
Contact Details:
Website: www.e4calberta.org

 Thanks for looking on WorkInNonProfits.ca and good luck with your job search!

Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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