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Job Number:  42236
Manager, Portfolio Development Program
Job Posted: Tuesday, 27 February 2018
Closing Date: Thursday, 29 March 2018
(88 days ago)
MPA Society
Region: Vancouver & Lower Mainland, Fraser Valley Type: Full time
Location: Vancouver Salary: (not entered)

POSTING NUMBER:             2018-08


POSITION:                             Manager, Portfolio Development Program


UNION:                                  Non-Contract / Excluded


PROGRAM:                           Portfolio Development Program


START DATE:                        ASAP



All candidates subject to a criminal records search.

Qualifications and job description attached.



Please indicate posting number 2018-08 when sending applications and resumes to:        

Diana Pham

Human Resource Coordinator

122 Powell Street

Vancouver, BC V6A 1G1

No later than 4 p.m. Wednesday, March 14, 2018



MPA Society is an award-winning non-profit service agency that has supported people living with mental illness for over 45 years. Created on the principle of self-empowerment, our programs promote the dignity and well-being of people with mental illness by inspiring hope and supporting their recovery. MPA Society operates over 30 social, vocational, recreational, advocacy and housing programs that support people in their own communities.


This exciting new manager position will work with a variety of internal and external stakeholders across the Metro Vancouver area. This dynamic working environment will be a balance between managing a team, data management and utilization to maximize outcomes, and program advocacy and procurement. We offer competitive wages and benefits, and opportunities to grow professionally with the organization while applying your abilities and values in a meaningful way for those we support.


At MPA Society, the unique capabilities and talents of our employees are our greatest asset. We believe that a diverse workforce and inclusive workplace culture enhance our ability to work in partnership with the diverse communities and people we serve. MPA Society hires on the basis of merit, and we encourage applications from all qualified individuals.  






TITLE:                                   Manager, Portfolio Development Program


REPORTS TO:                     Director, Supported Housing


SUPERVISES:                      Portfolio Development Officers




The Manager, Portfolio Development Program is responsible for the day-to-day operations and maintenance of the Portfolio Development program. In conjunction with the Director, the Manager plays a key role in developing and implementing strategic plans, programs, policies and procedures for the division, and implementing performance measurements and quality improvement initiatives. The manager liaises with a variety of stakeholders and community partners to build and maintain relationships, and is the main point of contact in the areas of housing unit usage, availability, PDO procurement efforts and related financial matters.  




  • Manages staff by hiring, assigning work, providing feedback and evaluation, determining and providing required training, development and orientation, and maintaining timekeeping and attendance records. Resolves staffing issues and participates in the ongoing staff relationships with funders and partners.
  • Develops and coordinates housing data and communication systems and information sharing between key internal and external stakeholders. Acts as a key contact for internal staff, BC Housing, Health Authority, Ministry, and partner queries. Maintains resident tenancy database including market rental unit information and files, tenant information and files, landlord information and files, and funding contract files. Oversees and is accountable for receipt, storage and distribution of related equipment, electronic and physical files. Develops and prepares reports by researching, organizing and summarizing information.
  • Monitors expenditures and receipts for designated housing programs by comparing actual to budgeted, identifying variances and anomalies, and following up on variances. Authorizes expenditures and manages rent subsidies. Notifies appropriate staff of discrepancies and identifies corrective action. Reviews market housing portfolio requirements and provides details for the preparation of budget submissions. Works with Directors to recommend budget adjustments and the allocation of resources for the portfolio area. Authorizes monthly rent and subsidy payments and receipts. Participates in internal and external audits.
  • Reviews portfolio processes and practices, implements updates and enhancements, and participates in continuous quality improvement activities to ensure optimal flow and availability of information. Develops and delivers stakeholder training and education. Maintains a portfolio of rental units that provides people with quality housing choices in neighbourhoods throughout Vancouver & the Fraser Valley by creating new and building on existing relationships with property managers and private landlords, educating and supporting landlords towards successful tenancies.
  • Engages people with lived experience in public education forums and landlord relations.




A level of education, training and experience equivalent to a Bachelor’s degree in a relevant behavioural science, plus 5 years recent experience in a mental health related agency with responsibility for front line service delivery, crisis debriefing and support, conflict resolution and case planning. Three years’ management or supervisory experience.

Strong understanding of the principles and practices involved with Housing First programs. Knowledge of psychosocial rehabilitation approaches and services, dual diagnosis issues, and community mental health and social service resources.

  • Experience and knowledge of mental health recovery models and practice, including strength based case management and the challenges faced by people with serious mental illness in securing market housing, and issues affecting those with lived experience.
  • Experience with urban homeless populations with serious mental illness, substance use and addiction, and complex health conditions.
  • Demonstrated ability to work effectively with a diverse group of individuals, including unionized staff and their representatives, mental health consumers, funders, community agencies, government, the general public, and management.
  • Ability to effectively advocate for individuals and groups, and to promote consumer empowerment.
  • Ability to provide constructive feedback, leadership and supervision to staff to support professional development.
  • Experience monitoring, analyzing and reporting of qualitative and quantitative data.
  • Excellent organizational skills. Ability to define priorities and manage time effectively in dealing with multiple priorities.
  • Exceptional problem solving abilities, with a strong solutions focus. Ability to identify and resolve issues proactively.
  • Strong critical thinking skills and the ability to interpret and analyze information in order to understand issues including a working knowledge of related legislation.  
  • Strong interpersonal skills. Ability to interact at all levels with diplomacy and motivate and inspire a culture of collaboration, communicate effectively both verbally and in writing, and listen to and consider the ideas and opinions of others.
  • Ability to work independently with minimal supervision and to exercise judgement, including confidentiality pertaining to areas of agency operations.
  • Proficiency in Microsoft Office including Outlook, Word, Excel, Access and Publisher. Experience with database development, modification and management and in designing and developing reports using related database software.
How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Please indicate posting number 2018-08 when sending applications and resumes to
Contact Details:
Diana Pham
MPA Society
122 Powell Street
Vancouver , BC, V6A 1G1

Tel: 604-482-3716
Fax: 604-482-3760
www:   www.mpa-society.org/about-mpa/careers

 Thanks for looking on WorkInNonProfits.ca and good luck with your job search!

Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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