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Job Details

Job Number:  42247
Community Living Residential/Outreach Worker
Job Posted: Tuesday, 27 February 2018
Closing Date: Saturday, 7 April 2018
(79 days ago)
John Howard Society of the Lower Mainland of BC
Region: Vancouver & Lower Mainland Type: Casual
Location: Vancouver Salary: (not entered)

About Us

The John Howard Society of the Lower Mainland of BC promotes a safe and peaceful community through effective, humane criminal and social justice programs. Our vision is "Improving Lives, One Person at a Time." Please visit our website for further information www.jhslmbc.ca


Position Description

The John Howard Society of the Lower Mainland of BC (JHSLM) is seeking Casual Community Living Residential/Outreach Workers. The worker provides casework support to individuals with developmental disabilities, concurrent disorders, substance misuse, spectrum disorders and/or criminal justice involvement under the care of Community Living British Columbia. The worker will assist in enhancing individual's quality of life, ensuring the safe and orderly operation of the facility, and maintaining the goals of the counseling and/or rehabilitative programs. The successful candidate will be self-motivated, outgoing, and caring, and have the ability to work a variety of shifts surrounding the needs of the persons they support. The candidate must be familiar with working in a 24 hour residential facility in a unionized environment, and will understand the importance of working within an agency that is accredited by the Commission on Accreditation of Rehabilitation Facilities. Specific skills supporting clients with concurrent disorders, substance misuse, and spectrum disorders will be an asset.


Bonafide job requirement: male applicants only due to nature of resource.



  1. Programs
  • Interviews clients to identify strengths and needs and obtains background information for which confidentiality is required.
  • Under the general guidance of the Residence Manager, assumes a primary or key worker role with assigned individual(s).
  • Provides input to the Residence Manager and/or other staff with regard to the development of appropriate service plans to achieve the individual’s objectives.
  • Is cognizant of, and works towards, the implementation of the service plan established for each individual.
  • Meets with each individual on a routine basis to discuss progress and plan future interventions.
  • Assists the Residence Manager and/or other staff in the identification of potential problems and reports any difficulties.
  • When assigned participates in social, recreational, employment, educational and other programs as appropriate to assist the individual’s service plan.
  • Contributes to the evaluation of the individual’s progress and makes both written and oral reports to be available to the rest of the staff team.
  • Maintains client files including statement of goals, service plans, summaries, case notes, progress reports, reviews and closing reports.
  • Ensures that individuals have appropriate and understandable access to information about programs and services which are available to them.
  • Ensures individuals are in compliance with the terms of their residency and are aware of the rules of the facility.
  • Acts as an on-site advocate for each individual.
  • Provides emotional support and strength-based feedback to individuals and their families.
  • As appropriate, supports individuals towards integration and normal functioning within the community.
  • Acts as a positive role model for clients, providing life skills training and behaviour management as appropriate.
  • Dispenses and ensures the taking of medications as required, in accordance with protocols.
  • As necessary, provides transportation and assists individuals to attend appointments.
  • Plans, develops and delivers in-house programs to address the needs of the individuals, along with other residence staff
  1. Community
  • Works with volunteers to support and enhance the goals of the residence/ outreach programs, as appropriate.
  • Identifies social, economic, recreational, employment and educational services in the community that will meet the needs of the client and brokers these connections by involving the individuals in this process.
  • Maintains effective liaison with other agencies, professionals, government officials and the community in order to contribute to the success of the service plans of the individuals served.
  • Ensure the safety of clients, staff, and general public at all times, in accordance with each individual’s safety plan.
  1. Residential
  • Supervises the activities of the residence, its individuals and volunteers, and documents in case notes and the logbooks.
  • Along with the other residence staff, monitors and ensures effective operation of the facility including quality control concerning cleaning equipment, indoor and outdoor maintenance and cleaning, and inventory and food services.
  • Ensures the security of the residence.
  • As assigned, be responsible for developing, implementing and maintaining housekeeping duties, and the upkeep of the facility both inside and outside by involving the individuals in this process when deemed appropriate.
  • As assigned, be responsible for weekly meal scheduling and grocery shopping for the residence by involving the individuals in this process.
  • As assigned, assist with the details of the operation of the facility, including but not limited to, administrative support.
  • As assigned, organize and oversee the preparation of meals by involving the individuals in this process.
  • As necessary, accepts responsibility of being on-call for emergency contact.
  • As required, will accompany individuals to appointments and community outings, following the restrictions imposed by the courts/review panels, and assisting individuals served to do the same.
  • Ensure adherence to OHS principles, and communicate concerns as necessary.
  1. Other
  • Participates in staff and client/staff meetings.
  • Assists with the orientation and training of new staff and volunteers.
  • Communicate suggestions or areas of concern to Residence Manager using agreed upon formats.
  • Other duties may be assigned from time to time.


  • Function independently while on shift and adhere to the residence’s Policy and Procedures.
  • Work in a stressful environment, often dealing with clients in crisis situations and with complex needs.
  • Demonstrate a level of physical fitness to effectively carry out the required duties of the program and to meet the operational needs of the residence.
  • Provide availability as per the Casual Addendum to the Collective Agreement, and with flexible hours based on program/client needs for Outreach shifts.
  • Provide appropriate personal transportation with required business insurance coverage to enable the movement of the worker and individual around the Lower Mainland as required by the goals of the program.
  • Be a member of CUPE local 1936-11.


  • Graduate with a relevant Degree, Diploma or Certificate.
  • Possess experience in the appropriate field and demonstrate a clear ability to respond will in crisis situations.
  • Have demonstrated experience in an applicable residential setting.
  • Be able to satisfy the requirements of the residence contractor in regard to previous criminality as deemed necessary.
  • Demonstrate a good working knowledge of the technical details important to the functioning of group residences.
  • Be fully aware of the contractor concerns, laws and policies related to the specific residence program.
  • Demonstrate the ability to teach skills and work effectively with others.
  • Demonstrate adherence to JHSLM values, particularly in treating people with compassion, dignity, equity and fairness.
  • Have knowledge of theory, principles and practices in the fields related to the particular residence.
  • Possess a class 5 driver’s license if necessary.
  • Demonstrate a strong ability to deal with crisis situations.
  • Have excellent written and verbal communication skills in English.
  • Have a strong desire to work as part of the facility and the JHSLM staff team.
  • Have and maintain a current First Aid Certificate – Adult Residential Services or equivalent.

Will Provide Within A Specific Time Frame

  • Completed criminal record check
  • A current Emergency First Aid Certificate
  • Mandt certification (provided in-house)
  • A copy of driver’s license or BC ID card
  • A copy of current car insurance and driver’s abstract (if applicable)
  • A copy of Degree, Diploma or Certificate

Please submit your application with a detailed cover letter and resume with the subject line “Casual Community Living Residential/Outreach Worker” to . The John Howard Society of the Lower Mainland of BC thanks all applicants for your interest in this opportunity. Only shortlisted applicants will be contacted.

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Please submit your application with a detailed cover letter and resume with the subject line “Casual Community Living Residential/Outreach Worker” to . The John Howard Society of the Lower Mainland of BC thanks all applicants for your interest in this opportunity. Only shortlisted applicants will be contacted.
Contact Details:
James Crowe
John Howard Society of the Lower Mainland of BC
763 Kingsway
Vancouver, BC, V5V3C2

Tel: 6048725651
www:   www.jhslmbc.ca

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