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Job Details

Job Number:  43003
Wildlife Hotline Emergency Services Operator and Educator
Job Posted: Friday, 23 March 2018
Closing Date: Monday, 30 April 2018
(84 days ago)
Toronto Wildlife Centre
Region: Toronto Metro area Type: Full time
Location: Toronto Salary: 33, 000

Position Title:             Wildlife Hotline Emergency Services Operator and Educator


Status:                        Permanent, Full-time   


Location:                    Currently TWC’s main location is in Downsview Park

                                    TWC will be moving to a new location in Rouge Park in the future


Reports to:                 Education & Outreach Manager


Compensation:          Starting salary of $33,000 commensurate with experience


About Toronto Wildlife Centre


Toronto Wildlife Centre is the only wildlife centre in the Greater Toronto Area and the busiest in Canada. Approximately 5,000 wild animals are admitted to the centre each year representing over 270 different species of wildlife.


Dedicated to the rehabilitation of sick, injured and orphaned wildlife, and to educating the public on wildlife-related issues; TWC was the first wildlife centre in Canada with a full veterinary hospital and is the only one with a dedicated Wildlife Rescue Program. Approximately 30,000 phone calls from the public are handled each year through TWC’s Wildlife Hotline.


As a registered charity, TWC relies primarily on donations from members of the public and like-minded organizations. Volunteers work in all areas of the centre from wildlife care to IT support.


Position Summary:


Wildlife Hotline staff members are responsible for incoming/outgoing Wildlife Hotline calls, wildlife admissions, liaising with other TWC program areas and organizations as needed, and the delivery of educational presentations to school and community groups .


Duties and Responsibilities:


In accordance with organizational policies, main duties include but are not limited to:


  • Responsible for all aspects of incoming/outgoing Wildlife Hotline calls
  • Ensures incoming voice mails are recorded properly
  • Helps callers resolve situations
  • Ensures that wild animals involved in situations receive the attention they need
  • Updates and maintains Wildlife Hotline call records
  • Ensures excellence in public service; providing high quality information at all times


  • Responsible for wildlife admissions
  • Coordinates pick-ups and/or rescues of sick, injured or orphaned wildlife
  • Greets visitors at the front desk and admits incoming wild patients
  • Works with the fundraising team to increase public support by offering donation options to people admitting wild patients and/or visitors
  • Maintains accurate animal records and provides intake charts for Wildlife Rehabilitation Staff
  • Ensures animal admissions are appropriate for TWC e.g. wildlife that actually needs help, species is appropriate for care TWC can provide, not domestic, etc.


  • Assists with ongoing development of Wildlife Hotline
  • Provides a positive, professional, and safe working environment at all times
  • Ensures that all work related to the Wildlife Hotline is completed professionally and in a timely fashion
  • Assists with supervision and training of Wildlife Hotline volunteers
  • Participates in year end and ongoing Wildlife Hotline Program evaluation
  • Assists with setting of Wildlife Hotline goals
  • Assists with developing Wildlife Hotline protocols, policies, and training materials as needed


  • Liaises with all other departments, ensuring effective communication and coordination of appropriate Wildlife Hotline related work between program areas
  • Coordinates with Rescue staff to ensure timely, appropriate, and safe rescues of wildlife and assists with coordinating releases
  • Works with Wildlife Rehabilitation Supervisors to ensure appropriate animal admissions e.g. is the animal appropriate, limits, etc.
  • Helps Volunteer Coordinator with recognition, meeting needs, and solving problems for Wildlife Hotline Volunteers
  • Assists with public relations, media, fundraising, and Wildlife Hotline related administrative duties as needed


  • Coordinates and networks with other organisations as needed
  • Networks with other wildlife rehabilitators, wildlife centres and organizations to keep current on issues relating to the Wildlife Hotline and as needs arise
  • Liaises with MNR, CWS and others about local conservation issues
  • Assists with keeping permits up to date and meeting reporting obligations with MNR and CWS


  • Delivery of educational presentations to school and community groups
  • Learn pre-prepared interactive PowerPoint presentations for children, youth and adults
  • Assist in the preparations of presentations as needed
  • Attend fairs and community events to set up TWC booth and interact with members of the public


Required Experience and Qualifications:


  • Exceptional attention to detail and organization skills
  • Hold a genuine concern for the welfare of wild animals
  • Excellent logic and problem solving skills
  • Must be able to handle high pressure/stressful situations
  • Must enjoy working with people, be able to deal with upset people and emotionally difficult situations
  • Ability to empathize with callers and adapt advice to each situation and individual
  • Must be a strong and efficient learner
  • Must be willing to meet the challenges of being in an ongoing training position
  • Must be energetic, enthusiastic, and positive
  • Open-minded, adaptable, and able to evaluate own performance
  • Previous experience with database operations
  • Proven ability to multi-task and meet time sensitive demands
  • Experience working with members of the public
  • Excellent computer and keyboarding skills, able to type 40wpm
  • Excellent written and verbal English communication skills
  • Proven ability to work cooperatively with a diverse group of staff and volunteers
  • Training, certification or equivalent experience related to delivery of early childhood education and/or environmental education programming
  • Possess a valid driver’s license


  • Previous experience in conflict resolution/crisis management
  • Work or volunteer experience in a like organisation and/or customer service
  • Degree/diploma in Biology, Environmental Science, Education or similar educational background
  • Strong natural history background ideally with a focus on Southern Ontario wildlife
How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
To Apply: please e-mail cover letter and resume to Victoria Badham, Education & Outreach Manager at and include Wildlife Hotline in the subject line.

Due to the anticipation of a high number of applications only candidates who qualify for an interview will be contacted.
Contact Details:
To Apply: please e-mail cover letter and resume to Victoria Badham, Education & Outreach Manager at and include Wildlife Hotline in the subject line.
www:   www.torontowildlifecentre.com

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Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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