Job Details

JUMP Math, a Canadian charity, is an innovative, research-based program used by teachers to foster a deep understanding and love of math in their students.  We are looking for a Part-time permanent Sales Force Administrator/ to augment its Finance and Operations staff for the equivalent of 2-3 days per week (Flexible working hours) to start working out of our downtown Toronto location.   We are looking for an individual who will become JUMP Math’s go-to Sales Force administrator.  

In your cover letter, please indicate why you would like to work part-time for JUMP Math and how this opportunity would fit in with your career plans. 

Working closely with JUMP’s Operations team, you will perform the following key duties and have the following responsibilities:

1. Configure Salesforce functionalities to enhance performance of business processes including, but not limited to, Object design, Page Layouts, Validation Rules, Workflows, Approval Processes and Chatter Groups
2. Document current Salesforce instance, and update document as changes occur
3. Create data import templates
4. Act as the first point of contact for end user’s questions and support in Sales and Service cloud
5. Train users to use Sales and Service cloud – in a remote and face to face environment
6. Perform support and maintenance activities in the Salesforce platform
7. Diagnose and Resolve incidents and defects
8. Manage user access, roles, profiles, and permissions
9. Prepare custom Salesforce Reports and Dashboards to monitor all operational activities
10. Encourage best practices and higher user adoption of Salesforce solutions
11. Manage and refresh Salesforce testing environments
12. Deploy and test new functionalities in production
13. Perform other related duties as required. 

Qualifications

• 1+ years of Salesforce Administrator experience with strong technical acumen
• Maintain professionalism and confidentiality at all times
• Exceptional attention to detail
• Excellent MS Excel skills including: sorting, filtering, working with formulas (sum, countif, if etc.)
• Proficient in Word
• Strong organizational and time management skills
• Ability to work independently and in a team environment, demonstrating a high level of confidence
• Must be able to work on multiple projects simultaneously, adapt to rapid changes in scope and agenda to meet changing business needs
• A positive attitude and willingness for continuous learning of new technologies

We wish to thank all applicants for their interest but advise that only those selected for an interview will be contacted.

NO PHONE CALLS OR AGENCIES PLEASE.