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Job Details

Job Number:  43242
Employment Facilitator
Job Posted: Tuesday, 3 April 2018
Closing Date: Thursday, 12 July 2018
(35 days ago)
Inter-Cultural Association of Greater Victoria
Region: Vancouver Island & Coastal areas Type: Full time
Location: Victoria Salary: $22.16

Vacancy Posting – Competition #2018-04-03 EF

Posting Date: 

April 3, 2018

Closing Date:

This will be an ongoing posting until the position is filled


Employment Facilitator

Hours of Work:

35 hours per week (full-time)

Location of Work:   

930 Balmoral Road, Victoria, BC

Rate of Pay:

$22.16 per hour (benefits after successful completion of probation)


The Inter-Cultural Association of Greater Victoria (ICA) helps individuals and organizations connect across cultures.  We provide information, support and tools to help immigrants reach their goals. By engaging people through networks, education and arts programming, we create a welcoming community.  ICA offers services for newcomers, including settlement and integration counselling, translation and interpretation, English classes, mentoring, volunteer matching, and peer support.  We also provide outreach and education in the community through arts programming, as well as workshops on anti-racism, multiculturalism, diversity awareness, immigration and human rights.

Job description


Provides multi-week programs and workshops on topics related to employment and job search strategies for immigrant and refugee newcomer clients. Initiates mentorship matches between clients and community professionals to help clients navigate the Victoria job market and develop professional networks. Provide job development services to meet the needs of immigrant and refugee newcomers who require intensive one-to-one services to connect with the labour market in Victoria.  Reports to the Employment Services Manager.



Undergraduate degree in a related discipline (e.g. business administration, career development, intercultural studies). Related professional courses on employment-related themes. Certified Career Development Professional designation or Registered Rehabilitation Professional/Registered Vocational Professional preferred. Minimum diploma in a related field or an equivalent combination of education, training and experience may be considered.


Five years previous work experience in a similar environment (social services, nonprofit organization) and experience working with persons from a wide variety of cultural and ethnic backgrounds on employment-related issues.  Proven ability to work effectively and achieve results with individuals with specialized needs and multi-barriers to employment.  Two to three years’ experience working directly with immigrants and/or refugees preferred. Knowledge of community resources is an asset. Proficiency in one of the predominant settlement languages and/or immigration experience is an asset.

Key responsibilities

  • Designs, coordinates and facilitates programs to address the diverse labour market needs of immigrant and refugee newcomers to Canada.
  • Determines client needs and gaps in services, and designs programs to fill those gaps;
  • Promotes programs to existing and potential new clients.
  • Researches and recruits guest speakers, ensuring content is sensitive to language and cultural barriers.
  • Keeps accurate records using ICA’s client management databases.
  • Networks and builds strong professional relationships with Victoria-based employers to increase employment opportunities for clients.
  • Recruits mentors and arranges mentorship matches between clients and community professionals.
  • Provides information and expertise to clients specific to internationally trained professionals in regulated and non-regulated occupations and coaches them on the process of entering their field in Canada.
  • Prepares clients and screens them for the FIN program through group and one-on-one sessions.
  • Develops a return to work plan and determines on-the-job supports needed for employment placements.
  • Participates in employment-related training opportunities to stay current on issues impacting ICA’s clients.
  • Participates in regular team and organization-wide staff meetings.
  • Follows all ICA policies and administrative procedures.

Job skills and abilities                        

  • Demonstrate knowledge of career development theories and work search strategies as they apply to immigrant and refugee newcomers.
  • Understand the job placement and career development challenges of immigrant and refugee newcomers.
  • Build and maintain relationships and networks with employers to assist immigrant and refugee newcomers with placement, workplace integration and job retention.
  • Foster self-reliance and self-management in immigrant and refugee newcomers.
  • Understand and respond to client reactions to career transition and challenges; and provide culturally appropriate counselling.
  • Effectively use technology to assist immigrant and refugee newcomers through the job search process.
  • Demonstrate an understanding of the principles of adult learning as they relate to immigrant and refugee newcomers
  • Demonstrate the ability to incorporate content and to adapt methodology to accommodate diverse needs of immigrant and refugee newcomers.
  • Understand and be able to apply the basic principles of crisis management in the training environment.
  • Demonstrate the ability to work as a member of a team, including other employment services staff, settlement workers, care for newcomer children workers, and support workers, to address employment and settlement needs of clients.
  • Conduct in-depth personal one-to-one, career and vocational assessments; Develop timely, realistic and effective action plans; Maintain client engagement to achieve outcomes.
  • Practice time and resource management techniques.
  • Create and maintain professional boundaries.
  • Practice time and resource management techniques.
  • Demonstrate critical thinking and problem-solving techniques.
  • Demonstrate networking and relationship building.

Additional information

  • Some travel to community locations within Greater Victoria will be required. Occasional travel to locations in other parts of British Columbia and/or Canada for purposes like professional development, networking, or conferences may also be required.
  • Some work outside of regular office hours, including evenings and weekends, will be required. Flex time schedules will be made to accommodate non-regular work hours.
  • ICA compensates overtime hours with time in lieu.
  • Valid BC driver’s license and access to a car would be an asset.
  • As a condition of hire, an updated criminal record check, including vulnerable populations check, and WHMIS training is required.

Closing date

Please submit a cover letter and current resume (in pdf. format), noting relevant qualifications and experience to the Inter-Cultural Association of Greater Victoria, Attention: HR Manager, via email to .  This will be an ongoing posting until the position is filled. Please quote Competition #2018-04-03 EF in the subject line.


Please note:  This is a unionized position subject to the terms and conditions of our Collective Agreement and of our funding agreements with various funders.  As per the Collective Agreement, internal applicants will be given consideration with respect to filling the position prior to external candidates being hired.  This position is open to applicants of all genders.  This position requires union membership.  Only short-listed applicants will be contacted.



How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Please send cover letter and resume in pdf. format via email. Please quote competition number in subject line.
Contact Details:
Inter-Cultural Association of Greater Victoria
930 Balmoral Rd.
Victoria, BC, V8T 1A8
www:   www.icavictoria.org

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