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Job Details

Job Number:  44577
Residential Services Supervisor
Job Posted: Monday, 14 May 2018
Closing Date: Monday, 4 June 2018
(71 days ago)
The Salvation Army Centre of Hope
Region: London area Type: Full time
Location: London Salary: (not entered)

Job Title:

Residential Services Supervisor

Competition #:




Position Type:

Full Time Permanent – 32 hours / week

Salary Range:

To be Determined

Date posted:



The Centre of Hope

281 Wellington Street,

London, ON  N6B2L4

Posting Expires:


Applications Accepted By


                     Please no phone calls.


Job Description


The incumbent is responsible for the direct supervision and performance guidance of the residential staff team to ensure timely and consistent service delivery. Responsible for the direct supervision of all Shelter Support Workers, Front Desk and Security employees


Service Responsibilities


Service Development/Delivery

  • Support and apply on a consistent basis the principles of the Housing First philosophy
  • Participate in the review and revision of relevant policies and procedures.
  • Ensure the effective communication of overall client services including shift change information exchange, database, staff meetings, client meetings, memos etc.
  • Prepare timely, accurate statistical and operational reports as required for internal and external reporting purposes.
  • Participate in the development of person-centered, trauma and violence informed approaches and services
  • Ensure that documentation and files are up to day and properly maintained
  • Ensure a thorough and complete transfer process is in place and adhered to 
  • Ensure that policy and procedures are adhered to during day-to-day operations
  • Ensure that client/case management process is maintained and information is documented in an accurate and timely manner and shared in compliance with policies and procedures
  • Ensure appropriate liaison with outreach/community workers who come into the Centre of Hope to provide service
  • Implement appropriate safety and security procedures as necessary
  • Adapt a flexible approach to problem solving issues and situations that arise, participating in regular scheduled and flexible on call duties. This may involve phone, email and in person consultation
  • Coordinate storage and retrieval of personal items, jointly with Environmental Services Director
  • Provide referrals or general information to community members
  • Work cooperatively with other Centre of Hope programs and activities to best serve the people we support

Human Resources

  • Participate in hiring, orientation and employee development; provide ongoing coaching, feedback, and manage the performance of staff in consultation with the Residential Services Manager
  • In conjunction with the Residential Services Manager ensure that all mandatory staff training in First Aid, CPR, and Non Violent Crisis Intervention etc. is up-to-date; identify training needs
  • Conduct regular staff meetings to review operational effectiveness, changes in policies and procedures, H&S review, and to provide in-service training
  • Provide consistent and ongoing performance feedback and coaching to all staff; updating HR database promptly
  • Ensure that probation and performance reviews are completed, in a timely manner,
  • Understand and comply with the union contract
  • Responsible for preparing, posting, and maintaining staff schedules and ensuring staff coverage
  • Approve staff absences (i.e. vacation time), prepare department payroll summary, working within the payroll program
  • Coordinate, supervise and ensure that all processes and expectations as outlined in the Student Placement Policy


Health and Safety

  • Responsible to work in compliance with the Ontario Health & Safety Act and Regulations
  • Participate in all Health & Safety related accidents and injury investigations;
  • Ensure that equipment, materials, and protective devices are provided and maintained in good condition.
  • Ensure all WSIB, accident and incidents are documented as required and reported to the appropriate department or ministry.
  • Ensure that all staff are aware of emergency procedures and are prepared to implement them immediately as necessary
  • Monitor and report regularly any concern regarding adherence to the  acceptable health standards and that physical property is maintained, arranging for repairs as necessary
  • Ensure H & S rounds are completed on a regular basis and supplies are replenished monthly or as needed; reports submitted on monthly basis


This position description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the incumbent. 


Organizational Responsibilities:

  • Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.
  • Maintain confidentiality in all matters pertaining to clientele and coworkers of The Salvation Army London Centre of Hope
  • Represent the organization in a professional manner, acting in the best interest of the employer at all times
  • Network with other Salvation Army programs and other community agencies
  • Participate as an active and responsible team member in all work groups as assigned
  • Treat the property of The Salvation Army with due care and caution
  • Participate in ongoing professional development and training
  • Perform other position related duties as required.



  • Degree/Diploma in Human Services or Social Services
  • Minimum three (3) years’ experience in the field of social services; supervisory/management skills and the ability to lead, coach and motivate
  • Ability to deal effectively with all managers and staff and create a working climate that is positive and mutually supportive
  • Experience working with a diverse population, including mental health and addictions, is an asset
  • Knowledge of and proven ability to link with community resources
  • Demonstrated ability to use sound judgment when making decisions
  • Must have strong organizational, interpersonal, communication and planning skills
  • Strong computer skills including a working knowledge of Microsoft Office
  • Excellent oral and written communication skills
  • Ability to follow detailed instructions
  • Self-motivated and disciplined
  • Excellent clerical skills
  • Must have or be willing to attain First Aid/CPR, Non-Violent Crisis Intervention training.
  • Demonstrated ability to work in a multi-disciplinary team environment
  • Understanding and support for a Housing First philosophy and  issues relating to housing stability for vulnerable population groups
  • An original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required. The screening is secured either through the national Canadian Police Information Centre (CPIC) or a local police detachment.
  • May require screening through The Salvation Army Abuse Registry
  • Support for and an understanding of the mission and purpose of The Salvation Army in Canada

NOTE: Alternative combinations of education and experience may be considered



Provide an original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required.  The screening is secured either through the National Canadian Policy Information Centre (CPIC) or through a local police detachment.

May require screening through The Salvation Army Abuse Registry.

Support for and an understanding of the mission and purpose of The Salvation Army in Canada. 

NOTE: Alternative combinations of education and experience may be considered


HOURS: 32 per week and hours worked are compensated through the annual salary amount. The Centre of Hope is a 24/7 operation and as such the hours of work vary according to requirements of responsibilities – weekend and evening work will be required.


A willingness to adjust the weekly work schedule in order to better service the clients is required.


Interested applicants must respond in writing with a cover letter and resume


We thank all applicants, however, only those candidates to be interviewed will be contacted.



The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements.

Internal Applicants, please advise Department Heads of your intentions prior to submitting your application.



How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
e-mail only
Contact Details:
Jennifer Perez
The Salvation Army Centre of Hope
281 Wellington Street
London, ON, N6B 2L4

Tel: (519) 661-0343
Fax: (519) 661-0245

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