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Job Number:  44598
IT Production Team Lead
Job Posted: Monday, 14 May 2018
Closing Date: Friday, 29 June 2018
(81 days ago)
Renewed Computer Technology
Region: Halton / Peel area Type: Full time
Location: Mississauga Salary: $43,000.00 per annum

RCT is looking for that technical savvy individual that will lead youth and staff in our GTA Production Centre.  This role is key to helping RCT to renew and deliver technology & digital skills to those in need throughout Ontario.  Reporting to the Manager of Operations, the IT Production Team Lead is experienced in the production and refurbishment of computers and is passionate about mentoring, training and equipping youth under the age of 30 to receive valuable work experience.



  • Leads the production team in the refurbishing of computer equipment per build and per program and customer requirements.
  • Provides training to the production team and is the primary subject matter expert in multiple areas.
  • Leads the execution of processes for all aspects of production i.e. Production Line, Imaging, Hard drive wiping, Research of drivers, Hardware software refurbishment and support, warranties, development of technical solutions and Quality testing etc.
  • Develops and deliver training programs related to quality and production processes and develops/recommends improvements to the production process
  • Maintains the production master schedule and ensures all requirements, production orders and changes to schedule are communicated to team members
  • Oversees the targets set and objectives for the team, and delivers results
  • Provides technical expertise and guidance to others and also works autonomously
  • Acts as an escalation point for risks and quality issues affecting the Production team and works to define and implement mitigation strategies
  • Quality Control – Oversees the inspection and testing of computer equipment and assemblies
  • Drives QMS program and sets associated KPI’s per team member
  • Drives process improvement within the production departments
  • Oversees the Warranty process and processes warranties per KPI’s
  • Acts as an internal expert resource in the exchange of technical information for production and provides technical insight and recommendations
  • Grows team expertise to meet demand and to support technology direction, tracks and monitors individual and team performance and assess capabilities, always looking for ways to enhance value delivered.
  • Works collaboratively with stakeholders to drive RCT Production, Quality and organizational objectives



  • Post-secondary education in IT, CompTIA A+ certification
  • Strong computer hardware/software knowledge
  • Minimum 2 years’ experience refurbishing computers
  • Good knowledge of QMS and quality standards and implementation
  • Minimum 2 years’ experience as a Team Lead in an IT production setting
  • Passionate about new technologies and technology industry trends;
  • Readiness and motivation to lead a group or team of IT professionals responsible for Production of Customer Orders and Warranties
  • Proven success in problem solving and coming up with strategies and plans for operational improvement
  • Excels in a team environment
  • Strong attention to detail
  • Excellent verbal and written English communication skills.


You’ll love this job if:

  • You have a passion to bring renewed technology to those in need
  • Want to engage youth to gain work experience and leadership skills to benefit their community
  • Want to bring your technical experience to create diverse renewed computer technology


Please express your interest by providing a cover letter and resume by June 29, 2018 to .  This salary for this position is $43,000 per annum, plus benefits (after 1 year), paid vacation & 2 week closure during the Christmas holidays.  RCT is an equal opportunity employer.

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Send cover letter and resume to
Contact Details:
Jackie Harvey
Renewed Computer Technology
945 Meyerside Drive
Mississauga, ON, L5T 1P9

Tel: 905-795-5388
Fax: 905-795-5240
www:   www.rcto.ca

 Thanks for looking on WorkInNonProfits.ca and good luck with your job search!

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