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Job Details

Job Number:  45267
Digital Literacy Facilitator
Job Posted: Thursday, 7 June 2018
Closing Date: Friday, 22 June 2018
(53 days ago)
London Public Library
Region: London area Type: Full time
Location: London Salary: (not entered)

Library Space is Community Place! A Richness of Resources! We connect people with information, services and content in the format of their choice, for a personalized Library experience.








The Digital Literacy Facilitator reports directly to the Coordinator, Public Services and works closely with location staff, learners and community partners in the delivery of the Library’s User First  services related to digital literacy. Under the direction of the Coordinator, Public Services, this position is responsible for animating London Public Library’s creative spaces and engaging staff and the public in activities and services that enhance the community’s creative and digital literacy capacity. This individual embraces a learning mindset of curiosity and experimentation and has exceptional digital literacy and technology skills and is eager to grow and expand their skill set. He or she is a self-directed learner and is committed to excellent customer service with a strong focus on instruction and facilitating customer learning. This person is a passionate advocate for innovation in libraries and engaging customers in content creation.






  1. Information and Programming Services


  • Creates excellent customer experiences while serving as a key point of contact with members of the public seeking information related to digital literacy and the library’s creative spaces.
  • Under the direction of the Coordinator, plans, promotes and delivers registered and drop-in programs in these spaces and in the community. Sources program resources as needed.
  • Delivers services including individual and group instruction and general troubleshooting and support to customers in the various creative spaces available at the Library.
  • Animates creative spaces by delivering lessons and demonstrations in these areas in order to engage customers and encourage participation.
  • Responds to customer questions on equipment and services related to the creative spaces. Supports staff with troubleshooting in these spaces.
  • Works with the Coordinator, and related teams to introduce new services in the spaces. Supports the assessment of these services and solicits feedback for ongoing improvement.
  • Supports programs related to STEAM or creative spaces by maintaining supplies, coordinating movement of portable kits around the system, and other administrative functions.
  • Working with the Administrator, Volunteer Services may participate in the recruiting, selection and training process for creative spaces volunteers.
  • Monitors performance of volunteers with creative spaces programs and provides performance feedback to Administrator, Volunteer Services.
  • Supports system-wide initiatives related to creative spaces.
  • Works collaboratively with community service providers to provide opportunities for people to learn, interact, access information and create.


  1. Collections and Lending


  • Promotes collections related to digital literacy and creative spaces with printed or web-based resource lists and displays.
  • Adds Community Tags to the LPL catalogue where appropriate to highlight collections.
  • Supports the delivery of Lending Services by maintaining an understanding of lending services operations and procedures and provides services as required.


  1. Technologies


  • Assists customers with the use of Library technology found in the creative spaces.
  • Supports the learning and use of Library creative spaces and creative technologies.
  • In consultation with Information Technology Services department (IT), installs routine downloads and updates to keep software in the creative spaces current.
  • Troubleshoots and resolves routine hardware and software issues. Reports unresolved issues to Coordinator and IT. Works with IT to troubleshoot equipment issues.  Works with the Coordinator to facilitate repairs and maintenance.
  • Orders supplies for these spaces and ensures that peripherals are in good order.
  • Keeps current in the field of digital literacy and creative spaces by seeking out learning opportunities, best practices, and participating in conferences and workshops.


  1. Community Engagement and Development


  • Represents London Public Library at community events promoting creative spaces programs and services.
  • In collaboration with the Coordinator, participates in system-wide initiatives or community events when required to provide demonstrations of the creative spaces.


  1. Community Spaces


  • Works creatively and collaboratively with other staff to support the Library as a community and cultural place, a gathering place and a place of creative experience.


  1. System-wide and Location Support


  • Provides one-on-one coaching and group training to public services staff to ensure they are able to support customers using creative spaces.
  • Assists with training and engagement efforts at staff development initiatives.
  • Actively shares knowledge of the creative spaces through internal communication channels.
  • Champions content creation at LPL by enthusiastically sharing with the staff knowledge of trends and new opportunities in this area.
  • Participates in staff meetings, teams, system projects and training and other engagement opportunities as requested.
  • Performs other duties as assigned.




  • Successful completion of two years of a post secondary school program, providing skills in digital media, technology or related fields.
  • Minimum one year of experience working with technology, makerspaces, digital media or other related field.
  • Minimum of one year of customer service experience.
  • Experience and knowledge of the Mac environment required. Additional certifications on related software and equipment are an asset.
  • Demonstrated intermediate technology skills for Windows, Work, Excel, Internet Explorer and Safari required.
  • Demonstrated advanced understanding of home use gadgets such as digital cameras, streaming applications, tablets and laptops required.
  • Demonstrated beginner-intermediate understanding of one or more coding languages and awareness of coding literacy required.
  • Demonstrated intermediate knowledge of one or more of the following tech focuses: graphic design, computer programming, electronics/circuitry, audio/video production, game design required. Demonstrated experience and/or training in the visual arts is an asset.
  • Experience working with 3-D printers required.
  • Demonstrated intermediate understanding of basic computer upkeep and maintenance.
  • Demonstrated intermediate knowledge of mobile computing including tablets, smartphones, E-readers, and apps.
  • Excellent verbal and written communication skills.
  • Strong facilitation skills.
  • Demonstrated ability to work both independently and collaboratively.
  • Strong problem-solving skills.
  • Availability to work at different locations, and work evening and weekend hours, as required to meet program needs and to attend related events.
  • Ability to lift and carry up to 20 lbs.
  • Own transportation is desirable.



Candidates are requested to submit a detailed resume outlining experience and qualifications by June 22, 2018 to:

Please visit our website at: http://www.londonpubliclibrary.ca

No phone calls please.

The London Public Library will provide accommodation to applicants with disabilities in its recruitment processes upon request consistent with the Ontario Human Rights Code and the AODA regulations.


Applicants for employment, who have been provided with a conditional offer of employment will be asked to provide, at his or her own expense, a satisfactory Police Vulnerable Sector Check and/or Police Information Check, as applicable.


While we appreciate all applications received, only those invited for an interview will be acknowledged. Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment.

We are an equal opportunity employer.

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Candidates are requested to submit a detailed resume outlining experience and qualifications by June 22, 2018 to:
Contact Details:
London Public Library
251 Dundas Street
London, ON, N6A 6H9


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