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Job Number:  45273
Follow-up Support Worker - Intensive Case Management Team
Job Posted: Thursday, 7 June 2018
Closing Date: Thursday, 21 June 2018
(4 days ago)
Region: Edmonton area Type: Full time
Location: Edmonton Salary: (not entered)


e4c is a not-for-profit organization that works across Edmonton, helping people get what they need to tackle life’s challenges. At e4c, we are working to limit, alleviate and ultimately eliminate poverty in Edmonton. Everyone has a story . . . and we believe in a future where poverty isn’t part of it.


As Follow-up Support Worker you will establish and maintain service plans for successfully maintaining housing sustainability for participants.  Your role is to build and maintain trusting partnerships with landlords and community service providers in assisting participants to achieve integration into our community.


Hours: Full-time: Monday to Friday: 8:30am to 4:30pm   


Why Join Our Team

  • Full time position includes health, dental and other work related benefits.
  • Build relationships and connect people to the work we do.
  • Engage with individuals in meaningful opportunities, which positively impact those we serve.
  • Be a part of a supportive team, dedicated to professional and personal growth.
  • In-house collaborative training opportunities to build knowledge, skills and tools relevant to your role.

 In Your Role You Will

  • Use assessments, referral skills and tools to assist in exploring participant’s strengths and barriers in obtaining sustainable affordable housing options.
  • Build Individual Service Plans based upon participant strengths, interests and goals through exploring their talents and interests.
  • Assist participants in navigating and accessing appropriate income funding available from federal and provincial government sources
  • Provide ongoing support to participants once they have transitioned into the community through home visitation using best practices.
  • Promote e4c Intensive Case Management Team’s services to potential property management organizations or landlords.
  • Provide supports around every aspect of re-housing a participant when required.
  • Maintain positive working relationships with landlords through regular contact and support.
  • Develop written and electronic case notes and documentation using Effort to Outcome software and regularly complete Service Prioritization Decision Assistance Tool (SPDAT) assessments.
  • Abide by e4c policies and procedures and Homeward Trust Housing First service delivery model.

 Education and Certifications

  • Degree, Diploma or Certificate in Human Services, Social Sciences or related discipline.  
  • Clear Police Check with Vulnerable Sector
  • Clear Intervention Record Check
  • Certifications: Suicide Intervention, Standard First Aid and CPR, Mental Health First Aid, De-escalation
  • Valid Class 5 Driver’s License, Vehicle Registration and Vehicle Insurance.


  • 1+ year of experience working with marginalized populations, high risk and vulnerable populations.
  • Previous experience working with LGBTQ2+, Indigenous, refugee and immigrant populations.
  • Working knowledge of harm reduction, abuse and trauma, sexual exploitation, addictions, mental health, homelessness, inner city and indigenous culture.
  • Knowledge and experience of Motivational Interviewing and Critical Time Intervention strategies considered an asset.
  • Knowledge of Alberta’s Residential Tenancy Act and Residential Tenancy Dispute Resolution Service is an asset.
  • Demonstrated experience de-escalating crisis and potentially violent situations with individuals under the influence of drugs or alcohol, under extreme stress &/or struggling with acute/chronic mental health crises.
  • Proficient in Microsoft Outlook, Word, Excel, database applications and computer operations.


  • Deliver to the Agency – holistic overview; plays many roles successfully; long-term perspective.
  • Work alongside Managers in the Agency – collaboration and empowerment; people oriented.
  • Self-Awareness and Impact – focused on learning; self-expression, self-awareness.
  • Create and Lead Change – proactive and preventative; innovation and creative; pathfinding.
  • Manage An Agency Focus – prioritizing; utilizing feedback.
  • Best Practice Framework- participate in ongoing trainings for best practice approaches in service delivery including implementing person-centered, strength-based, trauma-informed, cultural-sensitive and harm reduction models. 



At e4c diversity is our strength. We embrace diversity and offer equal opportunities to all qualified applicants. We welcome your application regardless of origin, culture, ethnicity, age, ability, gender identity or faith.


Thank you to all those apply. Only those short-listed will be contacted for an interview.

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Please forward Cover Letter and Resume to:
Contact Details:
Website: www.e4calberta.org

 Thanks for looking on WorkInNonProfits.ca and good luck with your job search!

Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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