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Job Details

Job Number:  45307
Participant Services Representative (Canada Summer Jobs 2018)
Job Posted: Friday, 8 June 2018
Closing Date: Friday, 22 June 2018
(55 days ago)
The Career Foundation
Region: Halton / Peel area Type: Contract - Part time
Location: Mississauga Salary: (not entered)

Organization Profile:  The Career Foundation offers a wide range of career and job-related programs. Since its inception in 1988, The Career Foundation has steadily expanded its services.  Operating out of seven locations, we now help thousands of people each year successfully accomplish their employment goals. The Career Foundation receives funding from Employment Ontario, Service Canada, and private sector companies. For more information please visit our website at www.CareerFoundation.com.


Important Application DetailsTo be eligible to apply for this position candidates must be between the ages of 15 to 30 years who are full-time students intending to return to their studies in the next school year. This role will assist the student employee in gaining some experience in the social services sector. 


Position Type: Canada Summer Jobs Position – 30 hours per week for 8 weeks

Start date: July 9th, 2018 – August 31, 2018

Number of Positions: 1

Location: Mississauga, ON


Responsibilities (include but are not limited to):

  • Serves clients in a professional and friendly manner
  • Attends to incoming calls, provides program information to callers, online applicants and walk-in visitors; tracks and directs office traffic, responds to messages and requests from partners, suppliers and employers, and is responsible for incoming/outgoing faxes, mail and emails
  • Communicates with partners to maintain effective referral and reporting relationships including booking outreach presentations and meetings
  • Assists staff in the creation and distribution of promotional materials
  • Presents services in a clear manner ensuring that they understand the objectives, suitability and benefits
  • Facilitates initial eligibility screening for assisted services and prepares proper documentation
  • Provides information referral services to participants regarding other Employment Ontario and other community supports and programs
  • Assists in scheduling new candidates for assessments and GBES workshops
  • Updates and maintains Participant registration, assessment and tracking systems
  • Liaises with prospective applicants to encourage / confirm their participation
  • Conducts follow-ups with new participants who have been scheduled to start the program
  • Assists clients in the computer lab with their self-directed job search
  • Troubleshoots computer and office equipment as required
  • Reports to manager on statistics, expenditures, staff attendance, and petty cash report etc.
  • Provides The Career Foundation’s Financial Administrator with all incoming invoices and maintains supplier files
  • Liaises with service providers and ensures invoices are paid and recorded
  • Liaises with Manager to order supplies and other services required for the office
  • Supports program staff with any clerical duties (document creation, hard copy file retrieval)
  • Enters Employer and Participant information, follow up notes and claims into internal client database
  • Monitors Activity Report to ensure that all clients are actively engaged in job search/ training
  • Creates client files on The Career Foundation’s internal database and update information as needed
  • Assists with maintaining and closing client files, including data verification, binding of documents, filing and collecting data about client’s service satisfaction
  • Audits the internal database and client files for data integrity and accuracy


Other Duties as Needed:

  • Directs participants to relevant job search resources
  • Provides clerical support to clients’ job search
  • Provides computer support; assists with setting up of participant e-mail accounts; navigating, online systems, provides formatting support for document
  • Assists the Employment Specialists in maintaining the Board Room, Computer Areas and Resource Library
  • Assists with researching job leads and booking appointments for Job Developers
  • Maintains current information for short-term training and community programs that will enhance participants’ skills and increase their employability
  • Assists in collecting and organizing financial information for budget preparation
  • Organizes and coordinates meetings
  • Assists with preparation and facilitation of agency events (open houses, job fairs, media events, etc.)
  • Provides training to volunteers and other student staff


Qualifications/ Skills Required:

  • Working towards completion of post-secondary education
  • Customer service oriented with ability to uphold the organization’s service standards and policies
  • Excellent verbal and written communications skills for giving and receiving information, participating in meetings and writing reports
  • A professional yet courteous approach to service with a high level of respect for the diversity of the people served and an ability to maintain client confidentiality
  • Superior computer skills using Microsoft Office Suite (Word, Excel, Access, Power Point)
  • Excellent organizational skills, able to multi-task, take initiative and manage change/transitions
  • Strong loyalty to the agency and willing to go above and beyond to ensure the organization’s success
  • Demonstrated care and concern for maintaining the good reputation of The Career Foundation
  • Up to date knowledge of the current labour market, community resources and programs to help job seekers
  • Experience working with invoices and budgets, possessing strong math skills for compiling statistic reports
  • Possesses core competencies including: communication skills; punctuality & attendance; organization/time management; self-motivated/self-directed; interpersonal skills/attributes and professionalism
  • Flexible to assist team members and clients while ensuring that all program goals are met
  • Flexible to work evenings and weekends
  • Fluent in English. A second language will be considered an asset
How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Candidates please submit cover letter and resume to . Please indicate the job title of the position you are applying for in the Subject Line of your email. No phone calls please. Thank you for your interest in The Career Foundation.
Contact Details:
www:   www.careerfoundation.com

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Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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