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Job Number:  45446
Membership Assistant
Job Posted: Wednesday, 13 June 2018
Closing Date: Sunday, 15 July 2018
(32 days ago)
BC Wildlife Federation
Region: Vancouver & Lower Mainland Type: Full time
Location: SURREY Salary: (not entered)

The BC Wildlife Federation (BCWF) is the largest and most influential conservation organization in BC. As a province-wide non-profit charitable association with 40,000 members and more than 100 Member Clubs, our organization represents the interests of all British Columbians whose aims are to conserve and protect BC’s fish, wildlife and habitat for present and future generations.

 

We are currently searching for a Membership Assistant.  This position is primarily responsible for assisting with administrative, sales and support tasks relating to Membership and administers the member recruitment and retention program and processes.

 

Core Responsibilities:Core Responsibilities

  • To act as the first point of contact for all members and prospective members, taking enquiries via multiple communication channels, providing a high level of customer service, and updating the database (Raiser’s Edge) accordingly.
  • To manage the member life cycle ie. process sale and payments through all channels (phone, mail, and online), administer benefits and send renewal communications.
  • To manage relationships with Member Clubs and club administrators by answering inquiries, invoicing, sending master lists and facilitating annual renewals.
  • To prepare club member spreadsheets for database import using Import-O-Matic.
  • To process new and renewing memberships for Club Members and prepare membership packages for mailing.
  • To assist with contacting members who do not have a valid address and updating the database.
  • To process payments by credit card, cheque or cash and liaise with the Finance Department to ensure accurate and up to date recording and reconciliation of payments.
  • Assist in the development of the membership recruitment and retention strategies.
  • To assist in the creation and development of membership and marketing material e.g. letters, new member welcome packs, newsletters, e-communications, member questionnaires and brochures.
  • Provide Reception coverage while Receptionist is away from desk or taking a break.
  • To manage and develop membership events.
  • To attend events, both internally and externally to promote the BC Wildlife Federation and its membership opportunities.
  • To coordinate and manage a volunteer group.
  • To have a good knowledge of organizational strategy (ie. fundraising aims) to be able to cross promote BCWF events, products and services at the customer interface.
  • Other duties as assigned

Additional Responsibilities:

  • Manage and contribute to the development of the CRM system and database.
  • Provide administrative support to the Membership Coordinator.
  • Must be available to work occasional evenings and weekends.

Corporate Development:

  • Understanding and supporting the vision, mission and aims of the BC Wildlife Federation.
  • Maintaining awareness of BC Wildlife Federation policies and procedures.

Qualified Candidates will possess:

  • Minimum 2-years’ experience in an office environment;
  • Good knowledge of Raiser’s Edge products, including experience with Blackbaud Net Community;
  • Exceptional written and spoken English language communication skills;
  • Computer and internet skills, including Microsoft Office and other databases;
  • Minimum 50 WPM, typing speed;
  • Data Entry - High level of accuracy and efficiency;
  • Experience working in funded programs and non-profit, preferred
  • Second language an asset;
  • Ability to work independently and collaboratively in a dynamic group environment; and
  • High degree of integrity and ability to maintain confidentiality.
How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
If you are a self-motivated, individual who enjoys working in a fast-paced environment, we want to hear from you!

Qualified candidates may submit current resume and cover letter via email quoting “Membership Assistant” to Adrienne Greeley at

We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.

Applications will be reviewed upon receipt and will be accepted until July 15, 2018.

For a complete Position Profile and more information on the BC Wildlife Federation, please visit www.bcwf.bc.ca.
Contact Details:
BC Wildlife Federation
101, 9706 188 Street
SURREY, BC, V4N 3M2

E-mail:
www:   www.bcwf.bc.ca


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