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Job Number:  45720
Administration and Member Services Coordinator
Job Posted: Friday, 22 June 2018
Closing Date: Friday, 20 July 2018
(in 4 days)
Hospice Palliative Care Ontario
Region: Toronto Metro area Type: Full time
Location: 2 Carlton Street, Suite 808, Toronto, ON M5B 1J3 Salary: $42K-$52K per year dependent on experience

Title:                                     Administration and Member Services Coordinator

Reports To:                         Executive Assistant to the President & Chief Executive Officer

Location:                             2 Carlton Street, Suite 808, Toronto, ON M5B 1J3

 

About Us

Hospice Palliative Care Ontario (HPCO) is a provincial association of hospices and palliative care providers, professionals, and volunteers throughout Ontario. We envision a future where every person and family in the province of Ontario can quickly and easily access the finest standard of hospice palliative care when required.

 

The Team

We are a small, productive team focused on providing high-value services to our members. We have a robust strategic plan and each staff member knows how their work impacts the organization’s priorities. Our culture is open and collaborative; everyone pitches in and innovation is encouraged.

 

We are seeking a proactive, flexible and skilled Administration and Member Services Coordinator to keep the office running smoothly and provide knowledgeable, customer-focused services to our membership.

 

The Opportunity

The Administration and Member Services Coordinator (The Coordinator) is accountable for the day-to-day operations of the office, coordinates all membership services, and maintains the membership database.

 

The Coordinator is responsible for general office administration, mail processing, fulfilment of publication orders, receiving revenue and compiling revenue reports, and maintaining the office filing system on SharePoint and in paper files.

 

The Coordinator is also a key link with members and ensures that all membership services are well-organized and meet member needs, and keeps the membership database accurate and up-to-date. The Coordinator works collaboratively with internal and external colleagues and partners to ensure that value and benefits of HPCO membership are actively communicated.

 

Key Competencies:

  • Communication - excellent interpersonal and communication skills.
  • Time Management - highly organized with the ability to manage to deadlines and deliver on commitments while balancing multiple competing priorities.
  • Results Orientation - focusing personal efforts on achieving results consistent with the organization’s objectives.
  • Team Work - working collaboratively with others to achieve common goals and positive results.
  • Discretion - ability to maintain discretion and confidentiality at all times.
  • Adaptability - ability and willingness to learn, understand, and implement new processes, technologies and skills.
  • Technical Aptitude - an aptitude for learning and adapting to computer systems and software solutions.

Education:

  • Post-secondary education/training in business, non-profit or public sector.
  • A Bachelor’s degree would be an asset.
  • Additional training in administrative support or bookkeeping would be an asset.

Experience:

  • Minimum 3 years of relevant work experience, preferably in a professional customer-facing role.
  • Not-for profit, community services, or healthcare experience an asset.
  • Proficiency in Salesforce customer relationship management (CRM) platform.
  • French language skills an asset.
  • Ability to work on a wide range of tasks and projects with a minimal level of supervision.
  • Positive attitude and self-motivated, with a proven ability to work well in team environments.
  • Ability to juggle multiple, competing priorities and to stay focused while dealing with frequent interruptions.
  • Excellent organizational, coordination and tracking skills with a high level of attention to detail and accuracy.
  • Demonstrated tact, integrity and diplomacy with a professional presence and manner.
  • Capable of exercising personal judgment and flexibility.
  • Excellent written and oral communication skills.
  • Proactive with an ability to identify and troubleshoot potential problems.
  • Exceptional customer service and relationship building skills.
  • High proficiency with office technology and Microsoft suite; particularly Excel and SharePoint.
  • Lean/process improvement experience an asset.

 

This is a regular full-time position. Hours of work are Monday through Friday from 8:30 am to 4:30 pm.

Compensation includes an annual salary, professional development opportunities, and extended benefits.

 

Hospice Palliative Care Ontario is an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act (2005), upon request, accommodation will be provided throughout the recruitment, selection and/or assessment process.

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Access the posting at: https://secure.collage.co/jobs/hpco/6887 . Upload your resume and cover letter to the attention of Aja Dykes by 4:00 pm on Friday, July 20, 2018. No telephone or email inquiries, please.
Contact Details:
Hospice Palliative Care Ontario
2 Carlton Street, Suite 808
Toronto, ON, M5B 1J3
www:   hpco.ca


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