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Job Number:  45917
Associate Program Director
Job Posted: Tuesday, 3 July 2018
Closing Date: Friday, 17 August 2018
(35 days ago)
Open Door Group
Region: Vancouver & Lower Mainland Type: Full time
Location: Vancouver - Downtown Eastside Salary: 63,000 - 68,000 per year



Date Posted: May 23, 2018
Competition Closing Date: Open until filled
Starting Date: ASAP
 Permanent, Full Time
 Vancouver, Downtown Eastside.
Salary: $63,000 - $68,000 Annually, plus generous vacation/benefits package


About Open Door Group

Named one of Canada's top 100 mid-size Great Places to Work, Open Door Group is a non-profit organization that operates on the fundamental belief that all individuals have the right and ability to succeed.

Established in 1976, Open Door Group delivers a range of programs and services to help individuals prepare for, find and keep employment and develop meaningful connections in their communities.  Today, we serve thousands of people per year in several BC communities.

We believe people are the drivers of their own success and pride ourselves on modelling a culture of authenticity and transparency.  Open Door Group aims to support lifelong learning and career success for the people we serve, as well as our employees across the province.


The Role

As one of two Associate Program Directors, you will be responsible for the management of Open Door Group's employment services centres in Vancouver’s Downtown Eastside. You will lead a team of approximately 15 staff and are the key person responsible for supporting and leading the team in the delivery of employment services while ensuring the high-quality customer service standards and client engagement.

You will also maintain and build relationships with the Downtown Eastside community and with Open Door Group's funding partners. 

Vancouver’s Downtown Eastside is well known as an area facing complex health, social and economic challenges -  it is also an area regarded for its strong community resilience, cultural heritage, and diversity. In this role, you will provide leadership through example in providing accessible, respectful, and person-focused services.

While regular working hours generally fall between Monday and Friday, as with all management positions at Open Door Group, candidates must be willing to work flexible hours when necessary, including evening and weekends.  Travel within BC may be required.


Primary Responsibilities


Operations: Oversight of Open Door Group’s Downtown Eastside Employment Services Centre.


Team Management and Development: Through a coaching culture, provide day-to-day support to staff in the following areas: career development, learning, marketing and sales, resulting in positive engagement and program outcomes.  Ensure accountability for individual and organizational performance standards among team members. 


Program Management: Lead the performance management process, measuring and evaluating programs against contract requirements and annual goals. Provide leadership and modelling in best practices interventions in working with a diverse group of clients.


Build and Maintain Partnerships: Participate in engagement strategies that build on Open Door Group’s partnerships with government, referral agencies, community members and employers.  Participate in marketing strategies that drive business (referrals, community and job placements) to Open Door Group’s programs and services. 


Reporting and Evaluation: Keep the Director of Employment and Training informed of the day-to-day operations and of the status of established goals. 


What We're Looking For



  • Bachelor’s Degree in Business Administration, Human/Social Service or a related discipline from a recognized post-secondary institution; and/or the equivalent combination of education and experience.
  • Valid BC Driver’s License and the use of a personal vehicle during working hours.


  • Minimum of 3 years direct service experience in career development, with experience working with people in employment services or a social service setting;
  • A proven track record of exceeding goals and have a triple-bottom-line orientation;
  • Experience balancing program delivery within an annual budget;
  • Experience developing programs, staff, and processes to ensure the organization operations smoothly;
  • Supervisory experience.

Knowledge and Skills

  • Demonstrated knowledge of career development and/or learning theories and techniques;
  • Demonstrated knowledge of the BC labour market;
  • Advanced MS Office skills;
  • Evidenced ability to consistently make good decisions through a combination of analysis, critical thinking, experience and judgement;
  • Ability to communicate effectively with a broad range of staff and stakeholders.

Open Door Group values diversity and is committed to providing an inclusive work environment. We are looking for qualified individuals who represent, at all job levels, the diversity of the people we serve and encourage applications from Indigenous peoples, individuals of all genders and sexual orientation, origin and ethnic affiliations, disability, age, and religion.


We strive to ensure an accessible experience for candidates. If you require an alternative method to submit your application, please email us  or contact us toll-free at 1 866 377 3670 and ask to speak with an HR representative.


Only short-listed candidates will be contacted.


Thank you for your interest in joining the Open Door Group team!

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Apply through this link https://opendoorgroup.bamboohr.com/jobs/view.php?id=5
Contact Details:
Robynn Smith
Open Door Group
30th East 6th Ave
Vancouver , BC, V5T1J4

Tel: 250.434.9441
www:   www.opendoorgroup.org

 Thanks for looking on WorkInNonProfits.ca and good luck with your job search!

Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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