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Job Number:  46035
Site Manager - Young Adult Transitional Housing
Job Posted: Friday, 6 July 2018
Closing Date: Friday, 3 August 2018
(51 days ago)
Region: Edmonton area Type: Full time
Location: Edmonton Salary: (not entered)

This is an exciting opportunity for a passionate individual who is interested in social justice, social change, innovation, and collaborative work. e4c’s supportive housing programs provide housing for people in the middle of life transitions, looking for stability, recovery, and a better life. In your role you serve people who, due to histories of trauma and related mental illness and addictions, need enhanced levels of housing support.


As a Site Manager, you will provide key support to the Life Skills team, working collaboratively with the Wellness Manager to ensure the program is running in a way that meets both residents’ specific needs and agency/funder requirements.


e4c supportive housing programs operates on the cycle of the day, drawing inspiration from the recovery motto of “one day at a time”. The model provides wrap around team staffing that includes clinical supports with a community-based approach, of recovery and sustained wellness of the resident. You will be responsible for overseeing day-to-day program operations and maintaining the vision and practice standards for all staff in the house.


Hours: Monday to Friday: 9:00am to 5:00pm with potential evenings and weekends work.   


Why Join Our Team       

  • Full time position includes health, dental and other work related benefits.
  • Build relationships and connect people to the work we do.
  • Engage with individuals in meaningful opportunities, which positively impact those we serve.
  • Be a part of a supportive team, dedicated to professional and personal growth.
  • In-house collaborative training opportunities to build knowledge, skills and tools relevant to your role.

 In Your Role You Will

Operational Management

  • Manage program operational cycle and plan service delivery to achieve program goals and outcomes.
  • Works in partnership with the Program Manager ensuring all operations are running smoothly at site.
  • Works jointly with e4c Human Resources Department to recruit personnel.
  • Coordinate program information through the management of client and program personnel information; preparation of summary reports of activities and statistics; and communication and consultation with stakeholders and relevant parties.
  • Ensure implementation of leading practices and safety protocols.
  • Engage with community stakeholders to represent, discuss and / or establish collaborations, partnerships, or other services with a view to improve services to participants.
  • Oversee all areas of facility management.


  • Support staff in their role by observing performance, recognizing successes, providing constructive feedback and maintaining appropriate documentation.
  • Review care plans and life skills goals with multidisciplinary team to ensure programming reflects the needs and diversity of participants.
  • Provides leadership alongside of clinical team to ensure successful transition of residents
  • Maintains standards of practice for the house in alignment with harm reduction, natural law, behavior modification, trauma-informed and person-centered practice through modelling and coaching
  • Debrief and follow-up critical incidents and/or crisis situations in conjunction with staff and others, as required, to provide support, ensure proper protocol was followed and minimize future incidents.

 Risk Management

  • Builds and maintains the Risk Register for the site(s)
  • Implements risk management practices across all shifts

 Community Development

  • Works with neighbors and the community to build and model positive neighbor relations.
  • Works with other programs within e4c to build community for staff and residents through the facilitation of  integrated activities, programming, events, and ongoing relationship building


  • Maintain accurate and current financial records, which adhere to agency financial practices.
  • Financial management of invoices, debit reconciliation, handling cash, and overall management of house finances.
  • Ensure that all information regarding service delivery is developed, managed and reported in a timely manner.
  • Prepare required reports and annual budget projections for effective and efficient program planning and ongoing review.
  • Maintain accreditation, licensing, and accommodation standards by monitoring all house documentation and communications.

 Education and Certifications

  • Degree or Diploma in the area of Human Services, Education and/or Administration.  
  • Police Information Check including vulnerable sector.
  • Child Intervention Check.
  • Required: First Aid and CPR, Medication Administration, Suicide Intervention, Food Safety Training
  • Valid Class 5 Driver’s License
  • Proof of Vehicle Insurance, Registration and 3 year Drivers Abstract.
  • Recommended: Mental Health First Aid, De-escalation Certificate, Harm Reduction Training and Cultural Awareness


  • 5+ years relevant supervisory experience with exceptional leadership skills.
  • Proven ability to foster a team environment and provide reflective supervision to team members.
  • Personal lived experience of addictions, mental illness, racism, discrimination, poverty is an asset.
  • Experience working in collaborative partnerships
  • Working knowledge and experience with harm reduction, person-centered, trauma-informed, natural law, strength based, collaborative, and/or solution focused practice.


  • Relationship Building: Able to build formal and informal professional relationships.  Fosters respect and reciprocity with participants/tenants, team members, other e4c personnel, external service providers and community members. . Uses an intentional, reflective practice model in work with others.
  • Accountability: Able to define expectations for self and others and to act to fulfill these expectations.  Able to self-reflect, monitor and correct one’s own actions, as well as others’ actions); the ability to demonstrate skills, knowledge and an attitude that enable them to effectively carry out the job and to maintain personal health over time.
  • Communication - The ability to understand and be understood by individuals and groups using appropriate and effective communication tools and techniques.
  • Innovative - ability to challenge, take risks and generate new ideas to improve operations or create new opportunities.
  • Integrity and Ethical Behavior - a clear understanding of ethical and business practices.
  • Service Orientation - an understanding of clients’ needs and strives to meet or exceed client expectations.
  • Performance Management - the ability to effectively plan and manage the performance of staff and to develop skills and abilities of staff over time.
  • Resource Management - the ability to effectively manage resources.


At e4c diversity is our strength. We embrace diversity and offer equal opportunities to all qualified applicants. We welcome your application regardless of origin, culture, ethnicity, age, ability, gender identity or faith.

Thank you to all those apply. Only those short-listed will be contacted for an interview.

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Please forward application to:
Contact Details:
Website: www.e4calberta.org

 Thanks for looking on WorkInNonProfits.ca and good luck with your job search!

Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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