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Job Details

Job Number:  46109
Family Support Worker
Job Posted: Monday, 9 July 2018
Closing Date: Thursday, 26 July 2018
(59 days ago)
Norwood Child and Family Resource Centre
Region: Edmonton area Type: Full time
Location: Edmonton Salary: The starting hourly range for this role is $24.25 – $27.28 per hour ($44,135.00 -$49,649.60 per year

Are you looking to make a difference in your community?
Join the Norwood family and start making a difference today!


Norwood Child and Family Resource Centre is an Edmonton based non-profit organization that has been supporting children and families since 1963, with a vision of Healthy Children, Healthy Families, Healthy Communities. Our programs and services are designed to strengthen and enrich families with children birth – 5 years old. Early childhood experiences are aimed at fostering optimal child development and healthy parent-child attachment.  Parent education opportunities are created to support building the capacity of families.  Family support services are provided to support families as the child’s first and most important teacher.  Information and referral is a key practice in supporting families to grow and learn within their own communities.  Programs are delivered using a holistic approach to support the social, emotional, intellectual, language, physical and creative needs of children and families in the community. For more information, visit https://www.norwoodcentre.com/


Norwood provides the following:

  • Paid health, dental and vision premiums
  • 5 weeks of paid time off per year (1 week at Spring Break, 2 weeks at Christmas and 2 weeks vacation)
  • 12 sick/personal leave days per year
  • Service recognition and employee awards
  • 2 staff fun/appreciation days per year
  • Strong focus on employee wellness and work-life balance
  • Supportive of ongoing professional development
  • A compassionate team environment

Family Support Workers (FSW) aim to increase parents’ knowledge of healthy child development, and encourage parents to seek out resources to support their parenting by forming positive healthy relationships with their children through home visitation. They will work with the family to build capacity to support the children and families. Home visitation brings the necessary services and supports to families in their own homes.

The Family Support Worker provides support such as encouragement, connections, information, and advocacy and often work alongside parents to help solve problems around basic needs such as food security, clothing, and safe and affordable housing. The FSW provides parent education by facilitating various groups that address a variety of topics, needs and areas of interest to families.


This position requires a flexible work schedule that includes evenings and weekends to meet the needs of the families.


Norwood staff are guided by the following Team Charter: (SPIRIT)

  • Support – We utilize one another’s strengths to take on challenges and opportunities using positive communication, collaboration, and compassion.
  • Passion – We have the energy, attitude, and enthusiasm to be fully committed and engaged in our work with each other.
  • Integrity – We are honest, trustworthy, transparent, and accountable with each other.
  • Respect – We accept others without judgment and recognize that every individual is a person of value.
  • Inclusivity – We celebrate diversity and welcome people of all backgrounds, cultures, and perspectives.
  • Team – We are all one group working towards improved outcomes for children and families.

If you share our values and support our mission and vision please consider joining our team.

Reporting to the Children’s Program Coordinator – Head Start, the Family Support Worker is responsible for the following:

  • Provide support such as encouragement, connections, information, and advocacy and often work alongside parents to help solve problems around basic needs such as food security, clothing, and safe and affordable housing
  • Conduct home visits and working with families to build capacity to support the children and families
  • Facilitate various group and educate parents on a variety of topics, needs and areas of interest to families

The ideal candidate will possess the following qualifications:

  • A degree/diploma in the Human Services Field (i.e. Human Ecology, Early Childhood Education, Social Work)
  • Minimum 3 years’ experience working with children and families from diverse cultural and socio-economic backgrounds and conducting regular in home visits
  • 2 years’ experience in facilitating groups (Effective presentation, communication, and group facilitation skills)
  • Strong knowledge of child development and parenting skills
  • Strong knowledge of community resources and ability to make appropriate referrals
  • Experience working with families to identify strengths and areas needing support
  • Work both independently and collaboratively within a multidisciplinary team
  • Excellent interpersonal, written and verbal communication skills
  • Effective problem solving and initiating solution focused results
  • Attention to detail, organized and able to prioritize multiple requests
  • Reflecting openly with families to determine any needs/issues they may be encountering
  • Developing and maintaining positive working relationships with stakeholders and community partners
  • A valid driver’s license and access to a reliable vehicle
  • A current First Aid Certificate, Criminal Record Check and Child Welfare Intervention Record Check

The following qualifications are considered an asset:

  • Conducting intakes and child development screens (ASQ/ASQ-SE)
  • Strong working knowledge of MS Office, with experience in Excel, and database systems

Norwood Child and Family Resource Centre, values diversity and welcomes applications from First Nation, Inuit, Métis, New Canadian, racialized, differently abled and LGBTQ2S communities.


Closing Deadline: Until Suitable Candidate is Found

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
To apply for this opportunity, please submit your résumé and cover letter. Please state in the cover letter how you align with the Norwood Team Charter and how you heard about the position. Please include Family Support Worker in the Subject Line of the email.
Contact Details:
Violet Poon
Edmonton Human Resources Cluster

www:   www.norwoodcentre.com/

 Thanks for looking on WorkInNonProfits.ca and good luck with your job search!

Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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