(not logged in)

Hide nav pane
books & more

Job Details

Job Number:  46110
Family Support Manager
Job Posted: Monday, 9 July 2018
Closing Date: Thursday, 26 July 2018
(59 days ago)
Norwood Child & Family Resource Centre
Region: Edmonton area Type: Full time
Location: Edmonton Salary: The starting hourly range for this role is $30.20 – $33.97 per hour based on a 35-hour week.

Norwood Child & Family Resource Centre provides programs that strengthen and enrich the lives of children and families. Norwood programs are targeted for families with children birth – 5 years old. Early childhood experiences are aimed at fostering optimal child development and healthy parent-child attachment.  Parent education opportunities are created to support building the capacity of families.  Family support services are provided to support families as the child’s first and most important teacher.  Information and referral is a key practice in supporting families to grown and learn within their own communities.  Programs are delivered using a holistic approach to support the social, emotional, intellectual, language, physical and creative needs of children and families in the community.


Reporting to the Program Director, the Family Support Manager provides direct supervision to the Coordinators of Home Visitation, Relentless Connector, Family Education, Intake and Family Time teams responsible for the delivery of services to children and families. The Family Support Manager works collaboratively with Norwood  leadership to perform responsibilities such as supervision of staff, evaluation, program development, oversight of program deliverables, report writing, coordination of services, contributing to the strategic plan and supporting best practices throughout all areas of Norwood.


This position requires a flexible work schedule that includes evening and weekend shifts.


Norwood staff are guided by the Team Charter:

  • Support- We utilize one another’s strengths to take on challenges and opportunities using positive communication, collaboration, and compassion.
  • Passion- We have the energy, attitude, and enthusiasm to be fully committed and engaged in our work with each other.
  • Integrity- We are honest, trustworthy, transparent, and accountable with each other.
  • Respect- We accept others without judgment and recognize that every individual is a person of value
  • Inclusivity- We celebrate diversity and welcome people of all backgrounds, cultures, and perspectives.
  • Team – We are all one group working towards improved outcomes for children and families.

If you share our values and support our mission and vision please consider joining our team.

Reporting to the Program Director, the Family Support Manager will:

  • Provide direct supervision and support to Norwood Coordinators including performance reviews and ongoing support
  • Oversee program deliverables to children, families and the community ensuring all documentation is completed accurately and in a timely manner
  • Lead a team of multidisciplinary professionals to meet agency outcomes through collaboration
  • Implement appropriate documentation and protocol measures, best practices in conjunction with Norwood’s policies and practices, funder requirements and program outcomes
  • Develop proposals and reports based on expected services and program implementation
  • Liaise between partnering agencies and external groups; promoting and facilitating effective communication and cooperation
  • Demonstrate knowledge of the Early Years supporting parent child interactions
  • Collaborate as a member of the agency leadership team; promote and model organizational values, contribute to strategic planning, program development and coaching of staff
  • Connect the agency work and programs to the community through consultation and networking processes through the development of partnerships

The ideal candidates will possess the following qualifications:

  • Post-secondary diploma or degree in Human Services field ex. Early Learning and Child Care, Social Work, or Human Ecology
  • Minimum of 3 years supervisory experience
  • Minimum of 5 years working with children and families in a community based setting
  • Proven ability to build and maintain positive relationships with committees, community partnership, professional organizations and other stakeholders in the community
  • Strong facilitation and communication skills to effectively manage events and projects
  • Effective leadership skills including performance management processes
  • Strong interpersonal skills and experience working in a team environment
  • Strong organizational skills and ability to prioritize
  • Adapts to changing work environments; work priorities and organizational needs
  • Strong verbal and written communication skills
  • A current First Aid Certificate, Criminal Record Check and CWIS Record Check
  • A valid driver’s license and access to a reliable vehicle

Norwood Child & Family Resource Centre offers a compassionate team environment with a competitive compensation plan, full benefits, paid time off at Christmas and Spring Break (in addition to regular vacation), a commitment to staff celebration and recognition, a strong focus on employee wellness, team building activities, and ongoing professional development. The starting hourly range for this role is $30.20 – $33.97 per hour based on a 35-hour week.


Norwood Child & Family Resource Centre, values diversity and welcomes applications from First Nation, Inuit, Métis, New Canadian, racialized, differently abled and LGBTQ2S communities.


Closing Deadline: Until Suitable Candidate is Found

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
To apply for this opportunity, please submit your résumé and cover letter. Please state in the cover letter how you align with the Norwood Team Charter. Please include Family Education and Home Visitation Manager in the Subject Line of the email.
Contact Details:
Violet Poon
Edmonton Human Resources Cluster

www:   www.norwoodcentre.com/

 Thanks for looking on WorkInNonProfits.ca and good luck with your job search!

Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

Home Skip to content Skip to navigation Contact us Access keys Hide Left Pane Find a job Post a job Find service provider