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Job Number:  46187
Senior Manager, Quality Assurance & Performance Improvement
Job Posted: Wednesday, 11 July 2018
Closing Date: Friday, 10 August 2018
(44 days ago)
MOSAIC
Region: Vancouver & Lower Mainland Type: Full time
Location: Vancouver Salary: $ 61,061 - $ 68,723 per annum (Based on experience). A competitive benefits package is provided.

 

POSITION:  

 

Senior Manager, Quality Assurance & Performance Improvement

DEPARTMENT:

Executive Office

POSITION OVERVIEW:

 

Reporting directly to the Chief Executive Officer, the Senior Manager will ensure that effective systems are in place and are being used to support the continuous improvement of the organization and the optimization of services to clients through an integrated approach, robust data management systems, and the application of organizational and industry accreditation standards and contractual requirements. This is a key position with organization-wide responsibilities and influence, which works closely with other Senior Managers and the Directors.

 

KEY RESPONSIBILITIES:

 

1.Provide resources and guidance to the Board, Executive team, Senior Managers and

program staff to effectively execute continual improvements.

2. Participate in organizational planning and management and contribute to the development of logic models and performance measurement framework.

3. Work with Senior Managers and other program staff to ensure program outputs, outcomes, and standards are met and to develop plans for improvement.

4. Maintain excellent relationship with accreditation agencies, coordinates and prepares MOSAIC for accreditation renewals and ensures MOSAIC maintains its accreditation.

5. Analyze trends in internal & external client data and gather external benchmarking information to guide organizational decision making.

6. Ensure MOSAIC has an effective and robust system for gathering and analyzing information about clients, their needs and services provided.

7. Assume the role of the organization’s Privacy Officer.

8. Oversee the positions of Data Administrator and Volunteer Resource Coordinator and overseeing the Client Advisory Committee.

 

QUALIFICATIONS:

 

· Minimum three years’ experience in quality assurance and performance improvement in a client-oriented organization, and related information management systems

· Degree in Community Studies, Management (Business, Financial), Education, Social Work etc., or equivalent education or experience

· Knowledge of and experience with accreditation and legislative standards and program management activities are an asset.

· Demonstrated human resources management, superior communication skills and application of organizational policies and procedure

· Highly organized, able to take the initiative, motivate and provide strong leadership to staff and to think critically and strategically

·  A current and satisfactory Criminal Record Check is required.

 

HOURS:

35 hrs per week (Full- Time)

  STARTING PAY:

 

$ 61,061 - $ 68,723 per annum (Based on experience)

 

A competitive benefits package is provided.

 

RESUMES TO:        

Hiring Team - MOSAIC Executive Team

5575 Boundary Road

Vancouver, B.C. V5R 2P9

Email:

 

Please reference Your Name  - Senior Manager QAPI” in the subject line of your application and submit via email (Word/PDF format).

Only applicants selected for an interview will be contacted.

 

DEADLINE:

 Friday, August 10, 2018 at 5:00 PM (hiring may take place

 before deadline if a suitable candidate is identified)

 

 

NOTE: Only those selected for an interview will be contacted.

 

 

Posting Date:

 

July 11, 2018

 

MOSAIC is committed to promoting equal employment opportunities for all members of the community.

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
RESUMES TO: Hiring Team - MOSAIC Executive Team
5575 Boundary Road
Vancouver, B.C. V5R 2P9
Email:

Please reference Your Name - “Senior Manager QAPI” in the subject line of your application and submit via email (Word/PDF format).

Only applicants selected for an interview will be contacted.
Contact Details:
5575 Boundary Road
Vancouver, B.C. V5R 2P9
Email:
www:   www.mosaicbc.org/about/employment-opportunities/


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