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Job Details

Job Number:  46228
Director, Community Programs and Services
Job Posted: Thursday, 12 July 2018
Closing Date: Tuesday, 31 July 2018
(52 days ago)
Bissell Centre
Region: Edmonton area Type: Full time
Location: Edmonton Salary: (not entered)

Through our vision of eliminating poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, our work is based on building relationships, hope and trust. By addressing multiple needs, Bissell Centre provides a holistic approach to helping families and individuals.  For more information, please visit www.bissellcentre.org


Currently, Bissell Centre is looking for the right individual to fill the position of Director, Community Programs and Services.  This position is responsible for overseeing the day-to-day operations of several of Bissell Centre’s Programs and Services.  The position, in collaboration with the Chief Operating Officer, is responsible for program grants, outputs, outcomes, financials, evaluation and program development. The Director works collaboratively with other agency directors, program managers, agency staff and community organizations to develop and nurture linkages in order to facilitate the achievement of Bissell Centre's mandates. This position provides oversight to a variety of programs including child care, family support services, mental health, victims services, FASD support services and a permanent supportive housing program. This position will also play a key role in an expansion of Bissell Centre’s child care program.


Specific responsibilities of the position include:


Program Delivery

  • Ensure adherence to agency’s mission, vision, philosophy, values and objectives
  • Monitor implementation of program logic models/framework and the achievement of outputs and outcomes
  • In collaboration with program managers, ensure implementation of Bissell Centre policies and development and/or revision of program procedures to align with policies
  • In collaboration with COO and program managers, monitor compliance with legal, regulatory, contractual, standards of care and applicable accreditation requirements
  • In collaboration with COO and program managers, ensure service user, stakeholder and community input
  • Facilitate inter-program coordination and collaboration in service provision
  • Work collaboratively with the program managers to ensure overall program and service operational efficiencies and best practices implementation
  • Work collaboratively with the program managers and facilities staff to ensure proper maintenance and safety of all program areas


  • Recruitment, hiring, orientation, training and day-to-day supervision of direct-report staff
  • Assist program managers with recruitment, hiring, orientation, training and day-to-day supervision of their programs
  • Facilitate regular program manager and/or staff meetings to inform, plan, direct and hear staff concerns
  • Implement bi-weekly supervision meetings with all direct reports to ensure they meet their targeted goals, program delivery and submission of reports within the set timeframe and guideline
  • In collaboration with the Human Resources Director, provide guidance and support to program managers in areas of orientation, training, performance management and employee relations
  • Approve and monitor staff timesheets, overtime, health maintenance and vacation leaves
  • Complete and/or supervise probationary evaluations and annual performance reviews of all staff
  • Develop an agenda for, and participate in, regularly scheduled supervision with the COO


  • In collaboration with the COO, program managers and accounting staff, implement and monitor annual program budgets
  • In collaboration with program managers, implement strategies for increasing financial stability and sustainability of programs and services
  • Monitor, approve and submit receipts for program expenditures


General and Administrative

  • Ensure submission of all monthly, quarterly and annual program reports inclusive of outputs, outcomes, program highlights, stories and quality improvement initiatives
  • Ensure documentation and follow-up (reporting, debriefs, training, etc.) is completed for all Critical Incidents
  • Act as integral member of the Leadership Team
  • Attend Management Team meetings to address organizational issues and collaborate on organizational initiatives
  • Perform other duties as required


The ideal candidate will possess the following qualifications, knowledge and skills:  


Education and Experience

  • Post-Secondary Degree in a related field
  • Minimum of five years experience in a similar position in program planning, development, case management and evaluation and supervisory skills


Knowledge, Skills and Abilities

  • Strong verbal and written communication skills
  • Skilled in collaboration
  • Strong interpersonal, time management, organizational, supervisory and problem-solving skills
  • Ability to develop and manage annual budgets
  • Attention to detail, accuracy and quality
  • Demonstrated ability in computer literacy
  • Familiarity with issues of poverty, homelessness and Edmonton’s urban core
  • Understanding of Aboriginal cultures, history and current issues
  • Knowledgeable about community/social issues and community resources


Additional Screening Requirements

  • Criminal Record Check
  • Child Intervention Check
  • Drivers Abstract
  • First Aid Certificate


We offer an attractive remuneration package commensurate with qualifications and working experience.  This is a permanent, full time position working 40 hours per week.

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Interested candidates are invited to submit their resume and cover letter on the Bissell Centre website (https://bissellcentre.org/careers/) by July 31, 2018 to:

Tina Young
Director, Human Resources
Bissell Centre
10527 - 96 Street
Edmonton, AB T5H 2H6

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds

We thank all applicants for their interest. However, only candidates selected for interview will be contacted.
Contact Details:
Tina Young
Bissell Centre
10527-96 Street
Edmonton, AB, T5H 2H6

Tel: 780-423-2285
www:   www.bissellcentre.org

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Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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