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Job Number:  46391
Greeter Team Lead FT RAM
Job Posted: Wednesday, 18 July 2018
Closing Date: Friday, 17 August 2018
(59 days ago)
The Mustard Seed
Region: Edmonton area Type: Full time
Location: Edmonton Salary: (not entered)

The Mustard Seed is a Christian humanitarian organization whose vision is to build community, grow hope and support change. Intentionally following Jesus Christ and partnering with the community, The Mustard Seed combats the root causes of poverty in Alberta and works to create positive, lasting change in the lives of those we serve. The Mustard Seed provides basic services— food, clothing and housing, and support services—education and employment, to those living in poverty within Alberta.

 

POSITION SUMMARY

Reporting to the Employment Coach, the Greeter Team Lead is responsible for providing leadership to the Greeters and liaising with the Royal Alberta Museum staff. As a member of the Greeting team, the Supervisor will also provide a welcoming first impression to everyone entering the facility. He or she will address any visitor questions and direct them towards appropriate areas (e.g. admissions area, conference rooms, classrooms).

This position is embedded in the Employment Program and is part of a team that is committed to reintegration, developing hope and skills while providing a healthy and supportive workplace.

 

MAJOR DUTIES AND RESPONSIBILITIES

 

GREETING DUTIES AND RESPONSIBILITIES

  • Welcome visitors to the museum and provide directions (parking, LRT, admissions area, conference rooms, theatre, washrooms, classrooms, etc.)
  • Answer guests’ questions about the museum and The Mustard Seed
  • Usher visitors to appropriate gathering areas to minimize bottleneck situations
  • Assist security in identifying and resolving suspicious behaviours

 

SUPERVISORY DUTIES AND RESPONSIBILITIES

  • Act as a liaison between museum staff and the greeting team
  • Report employment-related concerns (e.g. problematic behaviours, absences, late arrivals, improper attire. Etc.) to the employment coach for resolution
  • Help employment coach in the development of monthly schedules
  • Find relief coverage in the staff pool
  • Provide general advice to greeters and answer their questions relating to job duties
  • Assist greeters with the entry of time sheets each pay period

 

MINIMUM QUALIFICATIONS AND SKILLS 

  • Previous customer service experience or training is an asset, but not required
  • Ability to communicate with a diverse range of people including children
  • Able to work on weekends, holidays, and occasional evenings
  • Willingness to be part of the Employment Program
  • A team player, who works collaboratively with team-mates and has a ‘teachable spirit’

 

OTHER INFORMATION

  • This is an hourly position (shift work) working 32 to 40 hours per week Monday through Thursday at the Royal Alberta Museum—Thursdays 9:45 am to 2:45 pm; Mondays through Wednesdays 9:45 am to 4:45 pm
  • Physical effort: Frequent standing and walking for long periods of time
  • Mental effort: moderate, periods of high traffic and ability to assist guests
  • Interacting with the public
  • Greeting staff will be provided with a uniform and are expected to maintain a clean and professional image
  • Employment Security Check is required
  • As The Mustard Seed is a Christian ministry, we require our employees to be in agreement and to sign our statement of faith
  • Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

Start date: once a suitable candidate is found 

Apply online using our Position Application Form on our Careers page. (https://themustardseedhr.wufoo.eu/forms/position-application-form/)

 

Privacy Policy: The Mustard Seed follows the principles of privacy therefore the privacy policy will be adhered to. We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Please apply online
Contact Details:
Human Resources
The Mustard Seed
102 11 Ave SE
Calgary, AB, T2G 0X5
www:   theseed.ca/careers/


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