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Job Number:  46705
Director of Member Services, Sponsorship and Special Projects
Job Posted: Monday, 30 July 2018
Closing Date: Wednesday, 29 August 2018
(47 days ago)
Alberta Continuing Care Association
Region: Edmonton area Type: Full time
Location: Edmonton Salary: (not entered)

About Alberta Continuing Care Association

The Alberta Continuing Care Association (ACCA) is a non-profit, voluntary organization representing the providers of continuing care services in Alberta. We provide a unified voice for our members, a unique alliance of:

  • owners and operators of home care and support services, supportive living and long term care;
  • private and non-profit sector providers; and
  • providers of quality products and services that support the continuing care sector.

With a rich history dating back to 1981, the ACCA strives to advance excellence and innovation in Alberta's continuing care system.  We communicate the issues and ideas of our members as we meet with key decision makers and stakeholders.  We share knowledge and best practices in collaboration with other organizations in Alberta and beyond.  We promote and support our members and proactively address issues that impact you.  Most importantly, we live by our values and work tirelessly to ensure quality of care and quality of life for all Albertans.

 

Our Members provide care and services for over 13,000 long term care (LTC) and designated supportive living (DSL) individuals (8,600 LTC and 5,000 DSL) and over 5.2 million hours of Home Care to Albertans.

For more information, visit www.ab-cca.ca/

 

The Director of Member Services, Sponsorship and Special Projects (The Director) is accountable for overseeing the day-to-day operations of member services ensuring member experiences with ACCA are meaningful, relevant and meet member needs.  The Director coordinates efforts to enhance services and continuously improve member experiences including satisfaction measurement and feedback resolution. 

 

As part of a small, focused team, under the direction of the Chief Executive Officer, the Director is responsible for maintaining and obtaining new memberships, seeking sponsorships for ACCA events and developing and implementing special projects that attract new members and provides extraordinary member experiences.  In carrying out these responsibilities the Director will work with ACCA members, potential members, staff, government departments, Alberta Health Services, consultants, the media and the general public.  The successful candidate will be well versed in Alberta’s continuing care system and the roles and functions of the ACCA.

 

The Director will promote teamwork, effective exchanges of ideas, collaboration and creativity.

 

Principle Duties

Responsible for membership growth and retention with a scope of duties that include:

  • Set, implement and meet strategic goals to expand the Association’s membership.
  • Research and identify prospects/leads for membership growth.
  • Contact potential members to establish rapport to actively recruit for membership.
  • Develop and implement an Annual Membership Recruitment and Retention Plan.
  • Build and maintain effective relationships with members by communicating and meeting regularly to review their requirements, current issues and challenges.
  • Manage and respond to member inquiries.
  • Provide members with timely information on emerging industry issues and trends.
  • Manage Association’s “Affinity” programs.
  • Conduct member satisfaction surveys to ensure association programs and services remain relevant and meet member needs.
  • Identify and develop programs, services and supports that meet each the needs of members in each membership category.
  • In collaboration with the Communication and Events Manager, create content for the member only website portal, member branding and marketing material, welcome packages, etc.
  • Maintain accurate membership records ensuring that ACCA databases are up to date. Provide membership statistical reports on recruitment and retention and monthly call reports.
  • Create Member Value Proposition reports for each member annually.
  • Responsible for the sale of all corporate sponsorships, advertising and partnership agreements for the Annual Conference. Manage sales and inquiries for the trade show.
  • Promote increased Conference delegate registration among association members and non-members.

 

Travel within Alberta will be required.

 

 

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Send applications in PDF form via email to
E
Contact Details:
501 Fox One
10226 - 104 Street
Edmonton, AB, T5J 1B8

Tel: 7804209900
Fax: 7804209900
www:   www.daviespark.com


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