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Job Number:  46722
Membership Services Ambassador
Job Posted: Monday, 30 July 2018
Closing Date: Friday, 31 August 2018
(in 15 days)
YMCA of Northern BC
Region: North Coast / Nechako / North East Type: Part time
Location: Prince George Salary: 12.65

Situation

The YMCA of Northern BC serves 20,000 people of all abilities, backgrounds and stages of life in Prince George and Northern British Columbia. We are a growing, multi-service association that offers health, fitness and recreation, licensed childcare, rehabilitation services, community support services and summer camps.

Primary Function

As a member of the YMCA Membership Services Team and reporting to the Membership Sales Supervisor, the Membership Services Ambassador ensures that the Membership Services desk is friendly and welcoming, and operates in a safe, efficient and effective manner. Focused on delivering a “5-Star Experience” to all YMCA Members and participants the Membership Services Ambassador is responsible for a wide variety of duties including membership sales and program registration; telephone inquiries; telephone sales and building tours. The YMCA is open 7x days per week. This position will include a variety of opening shifts (4:45 am) dayshifts, and mid-day shifts/closing shifts (10:15 pm) with the expectation of any of the listed shifts.

Major Responsibilities

  • Promote and actively sell memberships to potential members
  • Provide accurate and up to date program information and registration
  • Completing telephone sales calls to potential members
  • Accurately and swiftly handle sales transactions
  • Be efficient, highly organized and pay attention to detail
  • Provide tours and assist with member inquiries
  • Strives to stay up to date with information regarding current activities, priorities, and events occurring in the facility
  • Maintains facility cleanliness by cleaning and assisting with towel services when required
  • Participates in staff meetings as required
  • Performs other assigned or related duties to Membership Services

Required Competencies

Communication/Interpersonal Skills – Able to speak, write listen and secure information in a variety of settings. Ability to cooperate with others to achieve results. Ability to create and build relationships inside and outside the organization.

Planning/Organizing – Ability to establish a clearly defined and effective course of action for self and others to accomplish short and long term goals.

Problem Solving – Ability to identify an issue, gathers and processes relevant information, determines possible solutions, selects appropriate responses and implements and evaluates them.

Service Strategy – Ability to identify the needs and wants of members/participants as a priority and respond in an effective and timely manner to enhance every person’s YMCA experience.

 Initiative/Enthusiasm/Innovation – Ability to manage and lead in order to achieve and exceed identified goals.

Community Awareness and Understanding – Demonstrates and promotes a personal understanding of an appreciation for the vision, mission and values of the organization.

 

Qualifications and Assets

  1. Completion of Grade 12
  2. Satisfactory Criminal Record Check and clear Vulnerable Sector Search
  3. Strong Organization Skills
  4. Experience in Windows based environment including Microsoft Office
  5. Experience in Sales and Services
  6. Current First Aid with AED
  7. Experience in sales and service
  8. Excellent Customer Service Skills
  9. Strong background and interest and/or education/certifications in fitness/recreational activities
How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
This posting will remain open until a suitable candidate is found.
Please submit all of the following documents to be considered:
 Cover Letter
 Resume
 YMCA Employment Application
Applications will be accepted via mail, fax, or email to the attention of: Shannon Johnson – Centre Manager
Contact Details:
Shannon.J

fax: (250) 564-2474
www:   www.nbc.ymca.ca


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