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Job Number:  46809
Resource Advisor
Job Posted: Wednesday, 1 August 2018
Closing Date: Friday, 17 August 2018
(64 days ago)
Progressive Intercultural Community Services Society
Region: Vancouver & Lower Mainland Type: Full time
Location: Surrey Salary: (not entered)

JOB SUMMARY:

 

An opportunity exists for a Resource Advisor who is also experienced in data entry and administrative tasks. The successful candidate will be responsible for providing current job search information as well as support to clients accessing our very busy Resource Centre in Surrey. He/she will organize and maintain up-to-date Labour Market and community resources information; will also register clients in job search workshops as required. The Resource Advisor will also be trained for using ICM.

 

JOB DUTIES/RESPONSIBILITIES

  • Ensures clients are aware of services and staff-assisted
  • Monitors clients in the preliminary needs assessment tool to determine when and if clients are having difficulty and should be assessed for case
  • Assists clients to determine EI status through Service Canada online or by
  • Assists clients in locating, understanding and using labour market information to effectively support their job search, employment training and career decision
  • Offer self-marketing and networking advice to
  • Assist clients in typing, editing, correcting and making changes to job search
  • Liaise with case managers to monitor and follow-up employed clients, keeping accurate record of initial, interim and final employment
  • Utilizes the integrated case management system to capture client data and monitor
  • Liaises with other community service organizations and ensures that a comprehensive, current and accurate directory of local community-based services is available to
  • Works closely with the Employment Services Manager and team members in achieving program objectives including participation in program promotion, marketing and outreach
  • Ensures ESC provides a variety of up to date information on job opportunities, current resource materials and labour market information.
  • Makes sure that postings sent out by Job Developers, other ESCs or Employers are properly posted in the Resource Room and accessible to clients.
  • Assists in the maintenance of resource room related equipment including printer in the
  • Perform other duties as required.

REQUIREMENTS

  • Clean Criminal Record Check (Vulnerable Sector)
  • A related post-secondary diploma or the equivalent of education and expertise
  • Certified Career Development Practitioner (CCDP)
  • A minimum of 1-year experience in a customer service role
  • Strong understanding of local and provincial labour market information, employment resource materials and services
  • Strong understanding of community stakeholders, employers and service providers to support a wide range of clientele
  • Exceptional customer service skills
  • Creative and passionate in working with clients to enhance labour market attachment
  • Strong interpersonal skills and capable to work with specialized populations
  • Effective verbal and written communication skills; second language an asset
  • Commitment to providing quality service, good team player and ability to multi-task
  • Excellent skills in computer software, the internet and email are required; experience with computer hardware and local networking is preferred
  • Familiar with the Employment Program of BC
  • Willingness to work weekends and evenings
  • The following will be considered an asset:
    • National Occupational Classification (NOC) Code certificate
    • Making Sense of LMI certificate
    • Employment Counseling certificate
    • Job Club Leadership Training Certification
    • Non-Violent Crisis Intervention (NVCI) training or other customer service/conflict mediation training
    • Multilingual capacity
How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Contact Details:
PICS HR Department
Progressive Intercultural Community Services Society
205 - 12725 80 Avenue
Surrey, BC, V3W 3A6

Tel: 604-596-7722
Fax: 604-596-7721


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