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Job Number:  47019
Senior Manager (Residential Services) - Term Position
Job Posted: Friday, 10 August 2018
Closing Date: Friday, 24 August 2018
(57 days ago)
Epic Opportunities
Region: Winnipeg area Type: Contract - Full time
Location: Winnipeg Salary: (not entered)

This is a full-time one (1) year term position with an anticipated end date of August 2019. 


Epic Opportunities is a vibrant diverse workplace which offers a wide range of career opportunities for enthusiastic, qualified people who have the skills, experience and the character needed to deliver quality supports to people with intellectual disabilities.


Currently we are looking for a highly motivated, forward thinking individual to fill the following position:

Senior Manager (full-time) – Our Senior Managers are responsible for the fulfillment of Epic Opportunities vision, mission and values as they provide overall leadership of day to day services. This position is responsible to ensure outcome oriented, person centred services for people served by Epic Opportunities. The Senior Manager will ensure that person directed services are in place and that regular person centred planning occurs for each person they serve. They will monitor and evaluate the achievement of these outcomes and provide coaching and mentorship to the team responsible for these services. Direct support may be required for this position. Some of the specific responsibilities also include hiring, providing orientation, training, and performance management. In addition to these leadership requirements the Senior Manager will also perform administrative duties such as scheduling, payroll and financial responsibilities and is required to be on call Monday to Friday.



  1. Person Directed Outcomes:  Initiate the gathering of information needed, from  people we serve and their support networks, to gain an understanding of strengths, needs and goals.  Use this information to develop formal support plans that outline steps to achieving personal outcomes.  Enlist the person’s support team to develop, implement and monitor service delivery; making changes as needed to enhance the quality of service.  Use formal and informal assessments to evaluate, monitor and modify services to ensure the overall accomplishment of the goals outlined throughout this process.  Lead the entire process of holistic person centred planning with an emphasis of empowering the person to be self-directed.
  2. Human Resource Management:  Responsible for assessing and setting priorities in regards to human resource needs within the service areas assigned.  Supervise staffing teams and oversee service delivery schedules and approve corresponding payroll, delegate service delivery tasks, provide feedback and support and investigate and address concerns or issues.  Play an active role in interviewing and selecting potential employees,  provide orientation and training as well as schedule and conduct regular performance reviews for all employees.  Ensure implementation and compliance with organizational policies and procedures, The Vulnerable Person’s Act and other applicable legislation.
  3. Employee Development:  Provide leadership to employees by implementing strategies that foster on-going opportunities to learn, grow and develop.  Provide on-site supervision to employees and role model the supports required for each person served.  Place emphasis on teaching, coaching and mentoring in order to develop and strengthen skills in supporting people to pursue and achieve their life goals.  Provide formal and informal feedback to each person on the team in order to recognize successes, develop goals for improvement and monitor progress in overall performance.  Initiate progressive discipline as required. Identify and implement resources that will benefit employees in fulfilling their roles.  Schedule and facilitate regular staff meetings to focus on team building, consistency in support strategies and an emphasis on the fulfillment of the person’s goals, interests and needs.
  4. Communication and Relationships:  Build and maintain positive working relationships with families and support networks.  Communicate necessary information to ensure holistic supports are present.  Develop and foster trusting relationships with various stakeholders, community members and agency partners.  Initiate and utilize effective communication with all stakeholders including the people we serve, the team of staff and community at large.  Ensure interactions demonstrate value for all people at all times.  Be willing to engage in difficult conversations with respect for all people involved.  Make sure that all practices meet legal and ethical standards related to confidentiality, professional conduct and practice.
  5. Advocacy:  Promote the concept of inclusion and full community participation.  Support each person served to seek out and achieve valued roles within community.  Initiate regular feedback from each person served and their support network to ensure representation of their best interests and needs.  Ensure that the person served has a voice, is heard and that they are provided with tools and resources needed to exercise their rights.
  6. Administration:  Ensure that all required financial documentation is completed and remitted in a timely manner, reporting discrepancies according to policy.  Ensure completion and secure storage of records and documentation in accordance with agency policies and procedures and Provincial requirements.  Ensure that all food, medications and equipment is properly stored, maintained and safely used.  Ensure that safe work practices are followed according to policy.  Recognize and report all concerns of abuse or neglect.



The successful candidate for this position will have the following qualifications:

  • Degree in Social Sciences and / or Disability and Community Support Diploma is preferred.
  • Demonstrated ability to assist vulnerable people in achieving personal outcomes
  • Previous experience in a leadership or supervisory position related to services for persons with and intellectual disability.
  • Demonstrated commitment to community living.
  • Other combinations of education and experience will be considered.
  • Excellent written and oral communication skills, with the ability to listen, understand, problem solve and respond to various situations.
  • A current Manitoba Driver’s license and use of personal vehicle (required).
  • Current First Aid certification.

Successful applicant for this position will be required to provide a Criminal Record Check with Vulnerable Sector Search and both a Child and Adult Abuse Registry Check upon hire at their own expense (in light of long processing times for these checks we encourage applicants to apply early – this will reduce wait time to begin employment).


Salary $33,280 – $41,475 per annum, depending on qualifications & experience. Competitive benefits package available. 




If you are interested in a career with Epic Opportunities we invite you to submit your resume with cover letter by August 24, 2018 at noon to Human Resources, 1644 Dublin Ave, Winnipeg, MB R3H 0X5, Fax (204) 953-3510 or by email to .


We thank all applicants in advance but only those invited for interviews will be contacted.

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
If you would like to become a part of the Epic Opportunities team and build inclusive communities please send us your cover letter, outlining how you meet the job qualifications and requirements, with resume by August 24, 2018 at noon.

Human Resources
1644 Dublin Ave
Winnipeg, MB
R3H 0X5
Fax (204) 953-3510 or

We thank everyone for their interest, only those invited for an interview will be called.
Contact Details:
Human Resources
Epic Opportunities
1644 Dubliln Ave
Winnipeg, MB, R3H0X5

Tel: (204) 982 4673
Fax: (204) 953-3510
www:   www.epicmb.ca

 Thanks for looking on WorkInNonProfits.ca and good luck with your job search!

Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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