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Job Details

Job Number:  47999
Victim Services Crisis Response Worker
Job Posted: Friday, 14 September 2018
Closing Date: Monday, 24 September 2018
(51 days ago)
Greater Victoria Police Victim Services
Region: Vancouver Island & Coastal areas Type: Part time
Location: Victoria Salary: (not entered)

Position Title:       Crisis Response Worker                 

Hours:                    Casual on-call/rotating schedule (see below)

Location:                Greater Victoria Police Victim Services (GVPVS), 57 Cadillac Avenue

Reports to:             Program Director


Organizational Focus: As a non-profit charitable organization, Greater Victoria Police Victim Services’ vision is that victims achieve a state of well-being.  GVPVS work with police to help people impacted by crime and trauma.  This position contributes to achieving the vision and mission of GVPVS by providing emotional and practical support to people of all ages and cultures impacted by crime and trauma.


Key Responsibilities:

Reporting to the Program Director, the Crisis Response Worker is responsible for attending after hour crisis calls with police.

Within a team structure, the Crisis Response Worker is responsible for providing emotional and practical support to victims and witnesses of crime and trauma. 


Hours of Work

Crisis Response Worker schedule includes availability to be on an on-call basis after hours, as follows:

  • Weekly shifts are Monday to Friday from 5 p.m. until 9 a.m.
  • Weekend shifts are from 5 p.m. on Friday until 9 a.m. on Monday.
  • Shifts on statutory holidays are from 9 a.m. until 9 a.m. the following day.

The Crisis Response team consists of four regular members each taking one week in a four-week rotation.  The week’s shift begins Fridays at 5 p.m. until the following Friday at 9 a.m. for the hours listed above.  Relief for the Crisis Response Workers will be scheduled on an as-needed basis or as otherwise negotiated with the Program Director and may require flexibility for the regular Intake & Crisis Response Worker schedule in accordance with the Employment Standards Act and Society policies.  


Crisis Response Worker Duties and Responsibilities

  • Respond to crisis calls as requested by police members.
  • Prepare and submit concise, accurate and relevant case file information promptly to the office for intake and follow up.
  • Ensure information on all necessary resources are up to date, available and accessible.
  • Represent the agency on related external committees, as requested by the Program Director.


Crisis Response Worker Commitment

Crisis Response Workers will, when on shift:

  • Carry a pager and a cell phone. The pager will be on at all times during a shift.
  • Be within 30 minutes of travel time to 57 Cadillac Avenue in order to access the agency service vehicle, the police radio and the crisis call bag as well as to be able to arrive at a crisis call location within 60 minutes.
  • Contact the other Crisis Response Worker team members to ensure a shift is covered in circumstances where they become ill or when an event will prevent them from working any or all of a scheduled shift.
  • Be available to assist in the unlikely event of a major crisis where additional support is needed.
  • Provide timesheets to the Program Director.
  • Ensure service vehicles and equipment are in good working condition and advise staff of any problems or concerns.




  • Two (2) years recent related experience in the area of crisis response, ideally with a crisis line or other police/community based victim services agency.


  • Direct experience as a Victim Services worker or an equivalent combination of education, training and experience.




  • Exceptional communication skills in dealing with municipal police, RCMP, volunteers, community service partners and the public.
  • Sound knowledge of available community resources.
  • Working knowledge and understanding of victim’s rights and the services available to victims of crime and other traumas.
  • Demonstrated sound judgment and skills when dealing with critical incidents.
  • Proficiency in written and spoken English and the ability to write concise and accurate case reports.
  • Ability to work independently and as part of a team.
  • Ability to handle sensitive information in a confidential manner.
  • Ability to handle emotional situations with an unbiased and non-judgmental approach.
  • Ability to work with electronic client files and to use Google Drive, MS Word and Excel.



  • Working knowledge of the justice system as it relates to victims of crime.



  • Police Information Check with the Saanich Police Department.
  • RCMP Enhanced Security Clearance.
  • A clean and valid class 5 B.C. driver’s licence with a satisfactory drivers abstract.


Posting closes 4pm (PDT) on Monday, September 24, 2018

Submit cover letter and resume to Karyn French, Program Director

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Send applications via email, Attn: Program Director
Contact Details:
Attn: Program Director
Greater Victoria Police Victim Services
57 Cadillac Avenue
Victoria, BC, V8Z 1T3

Tel: 250-893-6012
www:   www.gvpvs.org

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Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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