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Job Details

Job Number:  50566
Community Engagement Worker – Indigenous Health and Wellness
Job Posted: Friday, 28 December 2018
Closing Date: Friday, 11 January 2019
(68 days ago)
YWCA Toronto
Region: Toronto Metro area Type: Full time
Location: Toronto Salary: $53,019

Community Engagement Worker – Indigenous Health and Wellness

YWCA Elm Centre



YWCA Elm Centre includes 300 units of permanent housing for three different resident groups: 165 affordable rental units, 50 units for families of Indigenous descent (including 10 women-led families fleeing violence), and 85 units for women who are experiencing severe mental health challenges or concurrent mental health/addictions disorders. The Community Engagement Program will work with the Jean Tweed Centre and our other partners and program staff to create a supportive community that provides stabilization and improved health system use for high risk women who have complex service needs.


The Community Engagement Worker – Indigenous Health and Wellness is responsible for leading the design and implementation of programming that promotes culturally appropriate individual and community health for Indigenous residents, with the goals of creating an inclusive community, encouraging participation within the broader community, and developing effective strategies to meet the emotional, practical and social support needs of the tenant community.  The Community Engagement Worker-Indigenous Health and Wellness will work within the Community Engagement Program team and alongside the Jean Tweed Centre case management team to ensure that community engagement activities support a positive and dynamic community environment with a focus on health outcomes.


Applicants are required to self-identify as indigenous in their cover letters in order to be considered.


Reporting to the Manager, Elm Housing Support Program, the Community Engagement Worker – Indigenous Health and Wellness’ responsibilities include:

  • Acts as specialist consultant to various stakeholders in the area of innovative community engagement and capacity building with marginalized and mixed communities;
  • provides leadership in developing and delivering services that promote inclusion, participation, creativity and empowerment to build a vibrant community where safety and well-being are shared values;
  • develops, implements and evaluates workshops, groups and individual supports that incorporate an understanding of residents’ mental health, addictions, and woman abuse issues, with attention to the value of peer supports in the  Indigenous, youth, and supportive housing sub-communities;
  • works with staff and participants to help residents build skills and leadership for developing and participating in community activities, including planning and mechanisms for tenant input;
  • assists the tenant community in establishing community norms and practices when addressing conflicts ;
  • works with women, children and youth to build individual and group leadership, including peer support;
  • designs and delivers programming that builds community capacity with an emphasis on health promotion and well-being; through experiential activities such as community gardening, community kitchen, healing circles, etc.;
  • works in collaboration with case managers to assess and develop service plans that take into consideration the needs and experience of Indigenous residents;
  • provides crisis prevention, intervention and counseling for women and children to respond to crisis in ways that support individual and community well-being and uses the health care system appropriately;
  • uses harm reduction approaches to increase individual’s capacity for successful tenancy, their recovery goals and community engagement;
  • establishes and maintains communication with service related agencies for support and referral purposes;
  • maintains a working knowledge of the Residential Tenancies Act, Social Housing Reform Act, and the Ontario Human Rights Code;
  • participates in community coalition meetings, speaking engagements and case conferences with Jean Tweed case managers as required;
  • with the Manager, develops and maintains housing support program policies and procedures;
  • supports tenants in addressing legal notices related to lease infractions such as arrears, Rent Geared to Income (RGI) documentation and/or behavior issues;
  • attends and, when necessary, acts as a witness at the Landlord Tenant Board hearings as required;
  • develops and maintains contacts with community resources and keeps informed of the changes in the community.


You will have:

  • General knowledge of an academic or technical discipline normally acquired through the completion of an undergraduate degree in a social services or health field (examples: BSW/Social Work, Occupational Therapy, etc.);
  • demonstrated ability to incorporate knowledge of Indigenous healing practices and traditional teachings into community programming and individual support;
  • knowledge of Indigenous services and community resources and other community resources that provide culturally-competent services for  Indigenous clients;
  • 3 - 5 years’ experience working in a diverse, direct service setting with Indigenous adults and families who experience impacts of poverty, homelessness/ under-housing,  violence/trauma, mental health/addictions/ or concurrent disorders, and other sources of marginalization or oppression;
  • Life Skills Certificate an asset;
  • valid food handler certificate an asset;
  • demonstrated ability to deliver programming that recognizes and values cultural identities (ethno-racial, LGBTQ, e.g.) and creates opportunities for strengthening community through sharing and building understanding and respect;
  • training and experience supporting peer-led initiatives or conflict resolution, an asset;
  • demonstrated experience in cultivating leadership within groups and developing dynamic and innovative programming;
  • supportive counseling and group-work approach that is flexible, strengths-based, de-escalates tension, and teaches conflict resolution;
  • demonstrated crisis intervention and conflict mediation skills, with ability to remain calm in crisis;
  • proven experience and strong skills in developing and facilitating group-based programming;
  • lived experience in the Indigenous community and the ability to deliver culturally sensitive services;
  • experience working with diverse individuals and groups (ethno-cultural, gender, abilities, race, etc.) and the ability to deliver culturally sensitive services;
  • working knowledge of the Residential Tenancies Act, an asset;
  • very good knowledge and understanding of community resources for Indigenous women;
  • proven experience working in a collaborative, complex service setting;
  • ability to work both independently and as part of a team in the planning and delivery of services;
  • ability to maintain a positive approach and a professional manner at all times;
  • familiarity with Microsoft Windows and Excel programs;
  • excellent oral and written communication;
  • knowledge of a second language or culture an asset.


The hours of work for this position are 35 hours per week (includes evening and weekend hours; shares on-call duties). The incumbent will work 10am to 6pm on Mondays, Wednesdays, and Thursdays and from 12pm to 8pm on Tuesdays and Fridays. The incumbent is also required to work every 5th weekend (Saturday and Sunday) from 12pm to 8pm. The salary for this position is $53,019 per annum (Level 7), plus comprehensive benefits.


Please note: A police reference check is required by the successful candidate prior to hiring.  YWCA Toronto is a unionized workplace.  Staff are represented by CUPE Local 2189. This position is within the Bargaining Unit. Please indicate on your cover letter, if you are an internal candidate. For internal applicants, this position is not secondable.


Note: The ability to effectively deliver culturally specific and culturally sensitive services is a requirement of this position. Qualified candidates must be of Indigenous heritage.


Please submit your cover letter and résumé to: Danielle Nakouz, Manager of Elm Housing Support Program. YWCA Toronto. 150 Elizabeth Street, Toronto, ON, M5G 0B1.    E-Mail:  


Please quote JOB ID number ELM0173 and your name in the subject line.


Internal Deadline: Monday, January 7, 2019                              External Deadline: Friday, January 11, 2019


YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women of all races, ethnic origins, religions, abilities and sexual orientations.  YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.  No telephone enquiries please. 


YWCA Toronto is a scent free environment.

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
Please quote JOB ID number ELM0173 and your name in the subject line to
Contact Details:
Danielle Nakouz
YWCA Toronto
Manager of Elm Housing Support Program


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