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Job Details

Job Number:  56055
Follow-up Support Worker – Intensive Case Management Team
Job Posted: Thursday, 18 July 2019
Closing Date: Saturday, 17 August 2019
(7 days ago)
Region: Edmonton area Type: Full time
Location: Edmonton Salary: (not entered)

Are you a relationship builder, team player and passionate about supporting individuals in securing housing options based upon their personal goals? The Intensive Case Management Team is part of the service delivery team of Homeward Trust Housing First in Edmonton that empowers individuals through a collaborative exploration of a person’s strengths, barriers, interests and goals. The Follow-up Support Worker builds and maintains trusting partnerships with landlords, community service providers and program participants in navigating affordable housing options and income funding. You will build individual service plans, manage a caseload of 17-20 program participants and provide on-going support to participants through regular home visitation visits.


Hours: Full-time: Monday to Friday: 8:30am to 4:30pm; requires use of personal vehicle and travel around Edmonton.   

Why Join Our Team

  • In-house collaborative training opportunities and supervisory coaching sessions to build knowledge, skills and tools relevant to your role and duties as a Follow-up Support Worker.
  • Connect with a variety of stakeholders – team members, program participants, general public and community members to build and model positive neighbor relations.
  • Robust benefit program, RRSP contributions, 3 weeks’ vacation, EAP and other work related benefits.

In Your Role You Will

  • Use assessments, referral skills and tools to assist in exploring participant’s strengths and barriers in obtaining sustainable affordable housing options.
  • Build Individual Service Plans based upon participant strengths, interests and goals through exploring their talents and interests.
  • Assist participants in navigating and accessing appropriate income funding available from federal and provincial government sources
  • Provide on-going assistance to participants’ transitions into the community to access support services related to physical, emotional, intellectual, spiritual and/or mental health needs.
  • Promote e4c Intensive Case Management Team’s services to potential property management organizations or landlords.
  • Support participants with re-housing procedures as required.
  • Maintain positive working relationships with landlords through regular contact and support.
  • Develop written and electronic case notes and documentation using Effort to Outcome software and regularly complete Service Prioritization Decision Assistance Tool (SPDAT) assessments and provincial assessments.

 Education and Certifications

  • Diploma in Human Services, Social Sciences or related discipline.  
  • Clear Police Information Check with Vulnerable Sector.
  • Clear Intervention Record Check.
  • Certifications (or willingness to obtain): Suicide Intervention, Standard First Aid and CPR, Mental Health First Aid, De-escalation
  • Requires a use of personal vehicle with valid Class 5 Driver’s License, Vehicle Registration, Vehicle Insurance (2 million dollar liability) and Driver’s Abstract.


  • 1+ year of experience working with marginalized populations, high risk and vulnerable populations.
  • Previous experience working with LGBTQ2+, Indigenous, refugee and immigrant populations.
  • Working knowledge of harm reduction, abuse and trauma, sexual exploitation, addictions, mental health, homelessness, inner city and indigenous culture.
  • Knowledge and experience of Motivational Interviewing and Critical Time Intervention strategies considered an asset.
  • Knowledge of Alberta’s Residential Tenancy Act and Residential Tenancy Dispute Resolution Service is an asset.
  • Demonstrated experience de-escalating crisis and potentially violent situations with individuals under the influence of drugs or alcohol, under extreme stress &/or struggling with acute/chronic mental health crises.
  • Proficient in Microsoft Outlook, Word, Excel, database applications and computer operations.


  • Deliver to the Agency – holistic overview; plays many roles successfully; long-term perspective.
  • Work alongside Managers in the Agency – collaboration and empowerment; people oriented.
  • Self-Awareness and Impact – focused on learning; self-expression, self-awareness.
  • Create and Lead Change – proactive and preventative; innovation and creative; pathfinding.
  • Manage An Agency Focus – prioritizing; utilizing feedback.
  • Best Practice Framework - participate in ongoing trainings for best practice approaches in service delivery including implementing person-centered, strength-based, trauma-informed, cultural-sensitive and harm reduction models. 


Please discuss your intention to apply for the position with your manager and submit a Cover Letter and Resume outlining your interest and experience to:

At e4c diversity is our strength. We embrace diversity and offer equal opportunities to all qualified applicants. We welcome your application regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation or faith.


Thank you to all those apply. Only those short-listed will be contacted for an interview.

How to Apply
Please mention you saw this posting on WorkInNonProfits.ca.
When applying, please send a thoughtful Cover Letter and Resume that includes how your interest, skills and experience meet the qualifications of this position.
• Email:
• Website: www.e4calberta.org
Contact Details
• Email:
• Website: www.e4calberta.org
www:   www.e4calberta.org/careers

 Thanks for looking on WorkInNonProfits.ca and good luck with your job search!

Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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