(not logged in)

Hide nav pane
Free Online Training
Upgrade your skills in Fundraising, Marketing, Leadership, and more. All 100% Free!
free courses at nonprofitready.org
Sign up now at

Job Details

Job Number:  56351
Manager, Programs and Services
Job Posted: Tuesday, 30 July 2019
Closing Date: Thursday, 29 August 2019
(in 5 days)
MS Society of Canada
Region: Central Ontario, Southern Ontario Type: Full time
Location: (not entered) Salary: (not entered)

Canada has one of the highest rates of multiple sclerosis in the world, making MS Canada’s disease. The MS Society of Canada is the country’s leading MS advocate, funding leading research in MS and programs & services that help people live well with the disease.


Reporting to the Regional Director, Central West and South West Ontario, the Manager, Programs & Services, working closely with the Regional Director, is responsible for building key community partnerships to ensure the development, coordination and execution of programs that enable the chapters of the Central West and South West Ontario Regions to deliver quality services to those living with MS and their families.


This position is a position of trust. The incumbent will be required to complete the screening process including completion of appropriate background checks in compliance with the National Screening Measures Policy.


Key Responsibilities:


Key Areas of Responsibility: 

  • Create an environment of continuous learning and engagement from the Programs and Services team, including staff and volunteers, within the Central West and South West Regions.
  • Provide leadership for program, education and service goals to meet strategic direction of the MS Society of Canada.
  • Build and nurture community partnerships to work collaboratively with other well-suited community organizations/facilities
  • Work with Programs and Services and /or Community Outreach Coordinators to develop and implement core nationwide programs in each chapter
  • Supports regional and provincial initiatives including special events and pilot programs
  • Maintains current knowledge of community resources and programs through continuing professional development.
  • Works with and supports each chapter’s Research/Programs & Services Leadership Volunteer Council member and committee
  • In partnership with the Regional Director, seeks out and develops applications for project grant funding to deliver enhanced services to the community
  • Promotes community awareness of the MS Society’s mission, core nationwide and chapter programs/services and volunteer opportunities
  • Builds strong working relationships with others, both inside and outside the organization and enlists their support to develop educational programming in each chapter
  • Maintains current knowledge of multiple sclerosis and the many ways it affects individuals and their families
  • Seeks opportunities to provide in-service presentations to external organizations
  • Secures finances and professional resources to support delivery of education programs, with the assistance of the Regional Director and Manager, Education (ON & Nunavut Division) as appropriate



  • Facilitates and supports the promotion and integration of programs and services in all fundraising activities and educates fundraising volunteers about MS and the MS Society of Canada
  • Assists in the promotion of special events, and attends as required


Supervisory Responsibility:  

  • Manages team of Programs and Services/Community Outreach Coordinators in Central/South West Ontario
  • Provides direction to volunteers
  • Supervises summer students and practicum students from universities and colleges, when applicable



  • University degree in Social Sciences, Social Work, Health Sciences or a related field with 3-5 years of experience in a non-for-profit organization, community agency and/or health related discipline preferably working with special needs populations or the equivalent education & experience
  • A valid driver’s license and access to a reliable vehicle is required
  • Experience working with volunteers is required
  • Experience as a group facilitator is an asset
  • Proven track record of forming community partnerships
  • Proven ability to think strategically
  • An excellent knowledge of community services and resources throughout Ontario
  • Strong project management skills, organized and detail oriented with ability to work independently or within team environment
  • Exceptional customer service abilities including proven ability to communicate with diverse clientele and stakeholders
  • Superb communication skills both verbal and written, including demonstrated ability to deliver effective presentations to a wide variety of audiences
  • Ability to maintain confidentiality and demonstrate diplomacy, tact and sound judgement
  • Demonstrated group facilitation skills
  • Excellent organizational skills with the ability to prioritize and multi-task items with conflicting deadlines
  • Possess above average computer skills with experience on Microsoft Word, Excel, PowerPoint, Outlook and SharePoint
  • Strong team player with the ability to work independently
  • Capacity to program plan to meet the needs of the membership and their families
  • Knowledge, and empathetic understanding, of issues related to living with a chronic illness
  • Ability to train and support volunteers
  • Training in suicide/crisis intervention or willing to become trained in this area

Special Considerations:


  • Extensive travel throughout Central West and South West Ontario
  • Available to work occasional evenings and weekends as necessary
  • Occasional packing and lifting of boxes (e.g. education or awareness activities) and physical demands of special events including packing, lifting, carrying and loading
  • The work involves constant continuous interaction with persons with disabilities


Location: Open to various locations throughout Central West and South West Ontario (Barrie, London, Windsor, Guelph, Chatham, Woodstock etc.)


We are working on a world free of MS, where improving people’s quality of life is a part of our everyday life. If you too are passionate about our mission, we invite your expression of interest and resume submission to:


Penny Burton

Regional Director, Central West and South West Ontario

Multiple Sclerosis Society of Canada

Email: Penny.B


Application Deadline: Until Filled


Please note:

  • Applicants must include a cover letter and state salary expectations within their application in order to be considered
  • Applicants must be legally entitled to work in Canada to be considered for this position


The MS Society has a bold vision for the future. We have a team of dedicated professionals who share a common goal to end MS and to improve the lives of those affected by MS. We strive to be an employer of choice and provide a working environment that values diversity, team work, and professional development.


The MS Society of Canada embraces diversity and encourages all qualified applicants to apply. We are committed to accommodating applicants’ needs in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code throughout the selection process. Please contact should you need accommodation.


More information about the MS Society is available at www.mssociety.ca.

How to Apply
Please mention you saw this posting on WorkInNonProfits.ca.
Please ensure you are including a cover letter, your salary expectations and resume to be considered.
Contact Details
Penny Burton
Regional Director, Central West and South West Ontario
Multiple Sclerosis Society of Canada
Email: Penny.B

 Thanks for looking on WorkInNonProfits.ca and good luck with your job search!

Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

Home Skip to content Skip to navigation Contact us Access keys Hide Left Pane Find a job Post a job