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Job Details

Job Number:  56609
Quality Service Analyst
Job Posted: Friday, 9 August 2019
Closing Date: Wednesday, 21 August 2019
(3 days ago)
Community Living British Columbia
Region: North Coast / Nechako / North East Type: Full time
Location: Smithers Salary: (not entered)

If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!

Community Living British Columbia (CLBC) is a crown corporation responsible for arranging supports and services to individuals with developmental disabilities and their families. CLBC employees strive to live our corporate vision of 'Lives filled with possibilities in welcoming communities'. 

The Role:

As a Quality Service Analyst at CLBC, you are responsible for representing CLBC as the primary point of contact for service providers.

Accountabilities include:

  • Negotiating contract costing details and advising on requirements for corrective action in contracted service delivery;
  • Identifying opportunities for agency service reorganization and assisting with the implementation;
  • Consulting with Facilitators about support requests and needs, service availability and resource suitability for the individuals we serve to assess a variety of issues;
  • Ensuring that individuals and their families receive information about individual resource allocation decisions; 
  • Working with the Facilitator in assisting individuals and their families who are experiencing a crisis;
  • Recruiting and developing new service relationships;
  • Providing information to assist in the investigation of licensed residential resources;
  • Creating innovative options and responses to address individual and community needs.

Key duties include:

  • Developing standardized service contracts or Individual Funding Agreements and negotiating the costing details and quantities
  • Liaising with the manager and other key staff regarding current funding limitations or delays and participating as a team member in local budget management
  • Receiving monitoring reports from service providers and individuals, families and friends:
    • and when a contract is individualized, reviewing to ensure plan objectives have been met; identify potential issues, at-risk concerns and service
    • conduct on-site reviews (staffed residential facilities, homes, day programs, etc.) as necessary and investigates service provider competency issues;
  • Receiving financial reports from service providers and reviewing details to ensure delivery of agreed-upon services for approved funding supports


  • Business-related Bachelor Degree preferably with a human service orientation or work experience
  • Or 10 years recent relevant community living experience
  • Experience working in Community Living field and with social service resource development and contract management or equivalent is preferred
  • Transportation arrangements must meet the operational requirements of CLBC. Use of own vehicle on expenses. 

Additional Info:
This is an auxiliary position. Anticipated 70 hours bi-weekly to March 31, 2020
Eligibility: Open to internal and external applicants

Successful applicants are subject to a Criminal Record Check (Criminal Records Review Act) and are required to provide a clean Driver's Abstract. 

Classification/Salary: Social Program Officer (Growth to R24) / $29.73 to $39.15 hourly

Closing date: August 21, 2019

Apply now! Submit a resume and cover letter online to the attention of Jaimie Willows. Applications received by email or other methods will not be considered.

Note:  An eligibility list may be established.

Community Living BC is an equal opportunity employer.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.


How to Apply
Please mention you saw this posting on WorkInNonProfits.ca.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

Contact Details
Jaimie Willows
Community Living British Columbia
7-1200 West 73rd Avenue
Vancouver, BC, V6P 6G5

Tel: 6046640196
www:   communitylivingbc.prevueaps.ca/jobs/9372-10479.html

 Thanks for looking on WorkInNonProfits.ca and good luck with your job search!

Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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