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Job Details

Job Number:  56775
Manager of Impact Evaluation and Quality Assurance
Job Posted: Thursday, 15 August 2019
Closing Date: Saturday, 14 September 2019
(86 days ago)
PLEA Community Services Society of BC
Region: Vancouver & Lower Mainland Type: Full time
Location: Vancouver, BC Salary: (not entered)

PLEA Community Services is currently seeking a Full-Time Excluded Manager of Impact Evaluation and Quality Assurance for our Vancouver head office. The proposed start date for this position is September 2, 2019. This position is excluded from union membership.


The incumbent is responsible for planning, directing and managing quality assurance activities, accreditation, program evaluations, in house management and staff development and continuous learning; leading staff committees, research projects, best and promising practices research, and caregiver assessments.


Please submit a resume and cover letter referencing competition number 50MIEQA080819. Closing date for Internal Applicants: Monday, August 19, 2019 at 4:30PM. If the position is not filled internally, it will remain open until filled.


Key Duties and Responsibilities:

  1. Coordinates the development of long range and strategic plans for the agency under the direction of the Executive Director. Directs and manages a range of cross-agency services to ensure there is an integrated approach to supporting, measuring, and communicating the achievement of the strategic goals and priorities.
  2. Directs the analysis of existing policy and the development of new policy, and other operational related documentation, to ensure the agency remains current and compliant with contractual requirements, applicable legislation and regulations, accreditation standards, and evidence-based best practice.
  3. Directs the implementation, coordination and monitoring of cross-agency quality assurance activities that assess: the delivery of programs in accordance with identified goals and contractual requirements; alignment of practice with PLEA's core principles, policy, and standards; the impact of services provided; and other measures as identified. Ensures data collected is analyzed, effectively communicated and informs ongoing decision-making.
  4. Oversees the development and implementation of continuous learning initiatives for the agency that are consistent with identified needs, emerging best practice and available resources.
  5. Supports and supervises the Community Assessment Team to ensure an integrated and comprehensive approach to recruiting, screening and assessing the suitability of prospective family caregivers to provide the residential care components of the different services the agency delivers.
  6. Ensures that all decisions regarding the selection and recommendations for approval of applicants are based on a comprehensive appraisal of their skills, abilities, experience and suitability to provide residential care services in their homes, the structure and functioning of the members of their households, and the physical environment of their homes.
  7. Reviews the files for prospective family caregivers where the recommendation is for approval to ensure that it is accurate and complete prior to being forwarded for final approval.
  8. Oversees the orientation and training provided to new family caregivers, staff and volunteers by working with the management team and recommends initiatives that will improve how they are prepared for their role and responsibilities, understand the services they have agreed to provide and make the transition to the program they will be working with.
  9. Oversees the work of all staff committees and ensures that all the projects undertaken are consistent with the mandate, scope and objectives of the committee - and that these are regularly reviewed. Ensures that all operational plans are reviewed, reported on and updated.
  10. Works closely with the management team to ensure that the CAMS system effectively meets the data management requirements of programs and the needs of end-users.
  11. Under the direction of the Executive Director and the agency's Research Committee coordinates research projects, establishes and maintains ongoing working relationships with members of our Research Partnership collaborates with researchers and the research community as assigned and supervises in-house research, including research staff and contractors.
  12. Participates as a member of the management team in the development of long range and strategic plans for the agency and in assessing and resolving operational policies, procedures and issues.
  13. Conducts special studies, makes presentations; maintains current awareness of developments in the field; and represents PLEA at public events.
  14. Contributes to the development and maintenance of a training events calendar to share stories from across the agency. Determines the best channels for cascading these stories to relevant audiences.
  15. Assists with the preparation of funding and grant applications and proposals including copyrighting, proofing, editing and design.
  16. Prepares and presents reports to the Management Team, Board of Directors and the Executive Director as required.
  17. Represents PLEA as and when required at internal and external meetings and events.
  18. Oversees the day-to-day operation of the function by ensuring that the necessary facilities and equipment are in place, guidelines and policies are adhered to, and standards and licensing requirements are met.
  19. Adheres to all policies and procedures established by PLEA, and meets the performance expectations of the position in a manner that demonstrates compassion and respect for all. Exercises the responsibilities of the position in a manner consistent with the philosophical approach and mandate of the agency.
  20. Performs other tasks as required.

Qualifications, Education and Experience:

  1. A Master's level university degree in the social sciences or human services or a related discipline is preferred; alternatively an undergraduate degree and equivalent work experience will be considered.
  2. Three (3) years recent experience supervising staff, providing leadership, and managing community based programs and services; or an equivalent combination of education and experience. Appropriate professional certification is an asset.
  3. At least ten (10) years experience in providing direct services to youth and adults who are at risk and their families/caregivers, including work with youth involved in the criminal justice system.
  4. Sound knowledge of PLEA programs, government and accreditation standards, applicable legislation and policies, the principles of community development, best practices with respect to providing services to youth and adults at risk and families in their communities, the provincial justice system, child welfare and health systems, other community support services for the persons served and other agencies.
  5. Sound understanding of the culture in which the agency operates, the mandates of contracting and referring authorities and ability to work effectively in a multi-disciplinary environment.
  6. Demonstrated ability to develop effective working relationships with a range of different individuals and groups in the community.
  7. Demonstrated proficiency in Microsoft Windows, Microsoft Office, and databases.

Job Skills and Abilities:

  1. Excellent interpersonal communication, facilitation, negotiation, supervisory and leadership skills.
  2. Proven planning, organizational, analytical, time and general management skills, including the capacity to identify and analyze operational needs, and develop plans and priorities.
  3. Knowledge of theory, principles and best practices with respect to providing family care models of providing residential care services, including government regulations, standards, best practices, and emerging trends.
  4. Ability to manage staff and oversee the provision of high quality services within a dynamic and publicly visible and accountable environment.
  5. Well-developed leadership skills with the capacity to reflect, promote, and protect the culture and integrity of the agency and the services it provides.
  6. Demonstrated ability to develop supportive relationships with a range of individuals, and to be sensitive and understanding of their social realities including issues of race, culture, religion, gender identity, sexual orientation, poverty and lifestyle.
  7. Ability to function independently and under pressure and to manage various projects concurrently, including emergency situations.
  8. Ability to foster effective working relationships with colleagues throughout the agency, persons served, other organizations, and stakeholders.


  1. Satisfactory Criminal Record Clearance.
  2. Use of personal vehicle. This position requires travel in the Lower Mainland and the Fraser Valley.
  3. A valid B.C. Driver's License, and suitable driver's abstract.
  4. Flexible schedule based on 37.5 working hours per week. Usual hours of work are a standard work week from Monday to Friday, 8:30AM to 4:30PM with a 30 minute unpaid lunch break. Occasional evening or weekend hours may be required to attend events.
  5. Documentation that applicant is legally entitled to work in Canada.

Note: PLEA conducts primary source verification of applicant's credentials including education, training, work history, and licensure.

How to Apply
Please mention you saw this posting on WorkInNonProfits.ca.
Please submit your resume and cover letter by using this link:
Contact Details
PLEA Community Services
3894 Commercial Street
Vancouver, BC, V5N 4G2
www:   www.plea.ca

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