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Job Details

Job Number:  57070
Operations Director
Job Posted: Tuesday, 27 August 2019
Closing Date: Thursday, 26 September 2019
(in 7 days)
College of Physicians and Surgeons of Ontario
Region: Toronto Metro area Type: Full time
Location: Toronto Salary: (not entered)

Operations Director, Complaints



As a member of the Senior Management Team and reporting to the Medical Director of Complaints, you will be accountable for the operational components of the College’s complaints and investigative processes.



  • Provide leadership and oversight to the investigative teams
  • Ensure an effective organizational infrastructure to best deliver programs within areas of accountability
  • Oversee development of effective processes and services through a commitment to continuous quality improvement
  • Accountable for work outcomes and achievement of KPI’s;
  • Promote a productive, positive work environment and maintain an engaged workforce
  • Accountable for all financial aspects including budgets and business cases
  • Develop and manage team goals and objectives in support of the College’s strategic and corporate plans
  • Build constructive and collaborative internal and external relationships
  • Lead and/or participate in the conception/development of operational initiatives



  • A relevant advanced degree in a professional discipline pertinent to the position
  • Experience as a leader with demonstrated critical thinking, decision making and problem solving skills
  • Exceptional collaboration and leadership skills to influence and support staff through change
  • A strategic thinker capable of aligning department goals with the College’s strategic direction
  • Ability to multi-task across a diversity of priorities and issues at any given time
  • A good understanding of the professional expectations of physicians and their challenges in providing quality medical care
  • A solid understanding and demonstrated commitment to building public and physician trust in self-regulation
  • Demonstrated ability to manage complex issues
  • An understanding of policies, procedures, standards and applicable legislation related to CPSO mandate, including RHPA, HPPC, Medicine Act, SPPA, Consent to Treatment Act, Mental Health Act etc.


Application Procedure:


To apply, please forward your cover letter and resume to by September 3, 2019   at 5:00pm.

How to Apply
Please mention you saw this posting on WorkInNonProfits.ca.
To apply, please forward your cover letter and resume to by September 3, 2019 at 5:00pm.
Contact Details
Jillian Wayne
College of Physicians and Surgeons of Ontario
80 College St.
Toronto, ON, M5G 2E2

Tel: (416)967-2600
www:   www.cpso.on.ca/About/Get-Involved-with-CPSO/Career-Opportunities

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