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Job Details


Job Number:  57546
Technical Support Administrator
Job Posted: Friday, 13 September 2019
Closing Date: Sunday, 6 October 2019
(in 20 days)
Momentum Community Economic Development Society
Region: Calgary area Type: Contract - Part time
Location: Calgary Salary: To be negotiated depending on experience.

Position: Technical Support Administrator, Part Time, Temporary

Want to do work that makes a difference?

Join us as we work to change lives and build a more inclusive economy in Calgary! Check out our mission, vision and values on our website. We invite you to read about how we work with our participants to make a difference.

 

Momentum staff are expected to work cooperatively with others; demonstrate flexibility in organizing work; have good communication skills; and demonstrate thoughtfulness in decision making. As a learning organization Momentum staff are also expected to continuously develop professionally and personally.

 

Staff must be non-judgmental and receptive in approach and reflect genuine concern, respect and commitment towards the individual, family and community.

 

The Organization:

Momentum is an award winning and nationally recognized community economic development organization utilizing innovative approaches to poverty reduction. We use financial literacy, skills training, and small business development as tools to empower people as they exit poverty. We also approach poverty from a systems change lens, considering public policy and building the capacity of the community to scale Community Economic Development impacts.

 

We are an employer of choice and were selected as one of Alberta’s Top 70 Employers for 2016. We provide competitive compensation and benefits with an unparalleled work environment. We are professional and diverse, so you’ll find a range of people and backgrounds working here: from MBAs to Social Workers and everything in between.

 

We’re serious about our work but we don’t take ourselves too seriously and love to celebrate and have fun along the way.

 

If this sounds like a place where you would want to work, please review the position below to see if there’s a fit with your skills and experience.

 

Responsibility:

This is a generalist role that provides staff support in the areas of desk side IT, basic software support, audio visual equipment (AV), telecommunications, mobile devices and peripheral equipment. Your ability to troubleshoot and work with staff to resolve end user IT and application issues will be your core operational activity.

 

Key areas:

  • Triage IT support requests and perform troubleshooting
  • Provide desk side and classroom support for staff relating to hardware, software and AV issues

Primary Relationships:

  • Supervised by: Information Technology Manager
  • Finance Director

Major Responsibilities:

 

Help Desk

  • Triaging IT support requests from staff members, troubleshooting and resolving issues
  • Providing support and troubleshooting for Microsoft Surface and Apple iOS mobile devices
  • Delivering staff training/orientation on software or hardware
  • Supporting staff with remote access issues, set up and challenges
  • Tracking and identifying recurring problems that could indicate the need for configuration changes, hardware or software upgrades, or user training
  • Providing audiovisual support to contract instructors and staff
  • Staying current on the latest desktop or mobile device technologies

Maintenance and Record Keeping

  • Configuring and deploying computers to staff members
  • Purchasing and deploying monitors, keyboards, mice and printers
  • Performing routine network maintenance including but not limited to creating user accounts, resetting passwords, installing and maintaining client software, testing and restoring file backups, troubleshooting internet and desktop connectivity
  • Ensuring public access laptops and desktop computers, printers, and faxes are functional
  • Maintaining accurate, comprehensive asset tracking lists and properly decommissioning and disposing of retired equipment
  • Applying server updates and managing antivirus software
  • Supporting telephone system, including voicemail and extensions
  • Implementing hardware and software security procedures
  • Performing project work as requested by the Information Technology Manager

Qualifications

 

  • Excellent customer service and interpersonal skills
  • Ability to learn and apply new skills quickly

 

  • An appropriate undergraduate degree/diploma or technical certification: Microsoft Desktop Certification, A+ and/or Network+ certifications an asset
  • 1 to 3 years technology support experience
  • Very good knowledge and experience with Microsoft Windows 10, Office 365, OneDrive and SharePoint; Adobe Reader, Acrobat and Creative Cloud; knowledge of The Raiser’s Edge, Dynamics GP and The Exceptional Assistant databases an asset
  • Very good knowledge and experience with Apple iOS including iPhone, iPad and MDM
  • Good knowledge of and understanding of desktop, laptop, peripheral and mobile device hardware
  • Experience with or demonstrated ability to learn telecommunications systems (telephone features, messaging systems, conferencing, etc.)

 

  • Ability to prioritize and discern urgent vs. important actions
  • Exceptional team player, with an ability to act on your own initiative while working independently
  • Excellent problem-solving skills
  • Experience in Not for Profits considered an asset
  • Detail oriented, flexible and calm when faced with unforeseen issues
  • Stays current and takes a genuine interest in general and emerging technologies

 

 

To apply:

 

Please forward resume with covering letter:

 

Via e-mail to: .

 

State competition number in subject line of email.

 

Competition Number: WFNP0902

 

Applicants must state salary expectations in their cover letter.

 

Closing Date: Until suitable candidate is found

 

Momentum is an equal opportunity employer. Persons from diverse groups are encouraged to apply. We wish to thank all applicants for their interest, however, only those selected for interviews will be contacted.

 

To see why Momentum is a great place to work and what we have to offer visit www.momentum.org

How to Apply
Please mention you saw this posting on WorkInNonProfits.ca.
16 2936 Radcliffe Drive SE
Contact Details
Taryn ONeill
Momentum
16, 2936 Radcliffe Drive SE
Calgary, AB, T2A 6M8

Tel: (403) 272-9323
Fax: (403) 235-4646
E-mail:
www:   www.momentum.org


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