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Job Details

Job Number:  57566
Team Leader, Housing First
Job Posted: Friday, 13 September 2019
Closing Date: Friday, 27 September 2019
(in 11 days)
Boyle Street Community Services
Region: Edmonton area Type: Full time
Location: Edmonton Salary: $47 034 – $55 341/year

REPORTS TO: Manager, Housing Services

HOURS: 37.5 hours/week

JOB ID: 19-031BSCS


“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”


Would you like to be a part of an organization that works with some of Edmonton’s most vulnerable populations and counts on the professionalism, expertise, insight, and passion of its staff to develop programs and services for the clients they work with? Join us at Boyle Street Community Services.


“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients.  If your values are aligned with our values and beliefs listed at: https://www.boylestreet.org/mission-history, please consider joining our team.


This position comes with a comprehensive dental, health and drug benefits package, three weeks of annual vacation, and numerous professional development and training opportunities.


Job Purpose:

Apart of Alberta’s Ten Year Plan to End Homeless, funded by with Homeward Trust Edmonton, the Housing First program is a twelve month intensive case management program targeted towards individuals and families that are chronically homeless and have multiple barriers to permanent housing.


The Housing First Team Leader is responsible for supervising and supporting Follow-Up Support Workers (FSW) and Housing Outreach Workers (HOW) in the department.  The Housing Team Leader, collaboratively with the Housing Services Manager, works in partnership with the Follow-Up Support worker, the landlord, and other agencies as necessary to ensure a coordination of services for housed participants.



  • Participate in hiring and provide ongoing support and supervision for Housing First team.
  • Work collaboratively with other Boyle Street managers and staff to ensure there is appropriate coordination among programs supporting community members.
  • Work with the Housing Services Manager and colleagues to ensure all contractual obligations and practice standards are met.
  • Support Follow-Up Support Workers with case management and assessment to ensure required documentation is completed
  • Ensure all data reporting is completed within required deadlines.
  • Ensure Rental Assistance Payment (RAP) requests are submitted by staff to the funder in a timely manner.
  • Track staff requests and monitor group expenditures in coordination with the Housing Services Manager.
  • Maintain, delegate, and balance staff caseloads, responsibilities and privileges.
  • Facilitate weekly case review meetings, and monthly team leader meeting with funder.
  • Support partnership efforts with other agencies, including cross-agency case planning and participating in committees and events involving the funder and other agencies.
  • Supervise and support practicum students.
  • Perform other related duties as assigned by the Manager



Degree in Human Services field. Candidates without a Degree but who have post secondary education and relevant and related experience will also be considered.


Skills, Abilities and Attitudes:

  • Excellent listening skills; ability to motivate a team; can identify individual and group needs and act on them.
  • Great attention to detail and excellent organizational skills and ability to multi-task.
  • Proven ability to work in a respectful and client centered manner.
  • Good working knowledge of Microsoft Office
  • Able to plan and make decisions in a timely, organized and appropriate manner.
  • Able to utilize de-escalation and conflict resolution skills in an appropriate manner.

Experience and Knowledge:

  • At least one year experience in leading and building teams.
  • At least two years’ experience delivering community-based services.
  • Knowledge of landlord and tenant legislation.
  • Knowledge of evidence-based practices, motivational interviewing and cognitive behavioural techniques.
  • Experience networking with a range of partners and stakeholders and working at all levels across teams and/or departments within an organization.
  • Excellent knowledge and understanding of poverty-related issues, trends and services, including as it affects the urban Indigenous population.
  • Local travel on behalf of clients and the agency is required; incumbent must have a valid class 5 licence and reliable vehicle.
  • Criminal Record and Child Intervention Checks (results will be reviewed on a case by case basis)

Closing Date: Until Suitable Candidate is Found


Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve, and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently-abled, and LGBTQ2S communities.

How to Apply
Please mention you saw this posting on WorkInNonProfits.ca.
Please email your resume and cover letter. Please include 19-031BSCS, Team Leader, Housing First in the Subject Line of the email. In the cover letter please state how you heard about this position.
Contact Details
Violet Poon
Edmonton Human Resources Cluster

www:   www.boylestreet.org/

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Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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