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Job Details

Job Number:  58102
Manager, Human Resources
Job Posted: Friday, 4 October 2019
Closing Date: Thursday, 17 October 2019
Shepherds of Good Hope
Region: Central Ontario Type: Full time
Location: Ottawa Salary: 55,000-74,500




Shepherds of Good Hope (SGH) is one of the largest not-for-profit organizations dedicated to meeting the needs of homeless and vulnerably-housed individuals in the city of Ottawa. Many individuals who access our programs and services live with trauma, mental health challenges and addictions. A leader in supportive housing and harm-reduction, Shepherds of Good Hope provides around-the-clock, comprehensive services to both women and men in multiple locations across the city of Ottawa. By offering innovative programs and services in a non-judgmental environment, we are creating a community for all through acceptance, compassion and care.


Reporting to the Director, Human Resources, the Manager, Human Resources is responsible for performance management, employee engagement, training, workplace accommodations and return to work plans, workplace investigations, WSIB reporting, policy and procedure development and maintenance, and projects.




  • Assists with the coordination of the performance management
  • Develops and oversees employee engagement, rewards and recognition processes, including staff appreciation
  • Conducts Workplace Investigations
  • Ensure compliance with WSIB for any work place injuries and inspections, following all required legislation.
  • Coordinate with staff and management to develop Return to Work plans, following all required legislation.
  • Coordinate with staff and management to develop workplace accommodation plans for staff, following all required legislation.
  • Advises managers in matters related to labour relations
  • Conducts exit interviews with staff
  • Develops and maintains training opportunities for staff
  • Recommends new approaches, policies, and procedures that will have a direct impact on continual improvements in efficiency of the Human Resources department and services provided.
  • Collaborates with various programs and departments in the organization to create and maintain up-to-date policies and procedures.
  • Assists Director, Human Resources and other members of the Executive Leadership team with projects affecting multiple areas of the organization, such as strategic planning and risk management
  • Works with the Director, Human Resources, on projects laid out in the work plan for the Human Resources Committee of the Board of Directors
  • Develops and maintains a variety of HR metrics and KPI’s to track information that would demonstrate results and drive continuous quality improvement
  • Acts as a point of contact for employees and management on a variety of Human Resource related matters




The Manager, Human Resources must have a post-secondary degree in Human Resources, Business Administration or related field, or a combination of education and experience. The Manager must have 3- 5 years of experience working in a unionized environment and should have a knowledge of social work, mental health and addictions. They must have knowledge of human resources principles, the Employment Standards Act, the Human Rights Code, WSIB regulations, OHSA and relevant legislation.

The Manager must be able to maintain professionalism and confidentiality. The Manager should have demonstrated organizational and administrative skills, as well as an ability to prioritize issues. The Manager should have demonstrated problem-solving skills, as well as strong writing, communication and interpersonal skills. The Manager must have proficiency in using Microsoft Office and working in databases. The Manager must have project management experience and the ability to deliver results.

Experience using Quadrant would be considered an assetBilingualism would be considered an asset.




There is an expectation of flexibility in scheduling work around program needs that may occur from time to time during evenings and weekends. As a non-unionized employee in the organization, there is an expectation that the employee will manage their time accordingly and utilize flexible working hours where needed to make up for the times where exceptional hours may apply.



Shepherds of Good Hope is committed to being responsive to the diverse needs of our clients, residents, employees and volunteers, including those with disabilities.  Please inform if you require accommodation through the hiring process and we will work with you to meet your needs.


How to Apply
Please mention you saw this posting on WorkInNonProfits.ca.
Send your resume and covering letter, quoting positing number 2019-071 to no later than 4:00 p.m. on October 17th, 2019.
Contact Details
Lindy Rosko
www:   sghottawa.com

 Thanks for looking on WorkInNonProfits.ca and good luck with your job search!

Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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