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Job Details

Job Number:  58174
Manager, Client Services
Job Posted: Tuesday, 8 October 2019
Closing Date: Friday, 25 October 2019
(in 9 days)
North York Seniors Centre
Region: Toronto Metro area Type: Full time
Location: North York Salary: (not entered)


Manager, Client Services

2 Positions

Full-time (35 hours/week)

Flexible work hours may include some evenings and weekends


North York Seniors Centre provides programs and services to promote the physical, emotional and social well being of adults 55+ living in our diverse community.


This position reports to the Director, In-Home Services.


Program Responsibilities:

  • Oversee the implementation of effective program development and operations of Community Support Services program (e.g. Adult Day Program, In Home Services)
  • Analyze program information to facilitate program improvements and ensure CARF standards are met and maintained
  • Following the Schedule of Critical Controls to ensure all reports and documents are completed accurately and in a timely manner
  • Develop and execute strategies to achieve performance targets
  • Scan external environment to identify opportunities and threats and share to Leadership Team       
  • Monitor facility and equipment maintenance, schedule repairs, maintain supplies
  • Work with Teams to ensure budgets and financial process are followed and provide recommendations to the Director for annual program budget
  • Research and apply for appropriate program grants as approved by Director
  • Provide after-hours support to on-call supervisor
  • Audit and monitor compliance of third party contracts
  • Participate in continuous quality improvement processes and assist Teams with research and development of best practices
  • Attend and participate in external and internal meetings as appropriate
  • Promote and maintain a high standard of customer service that is client focused

Human Resources:

  • Supervise and provide human resource support to Teams
  • Identify hiring needs/work processes for programs and services
  • Develop annual training plans, maintain and monitor annual training matrix for Teams
  • Support the research and development of innovative use of volunteers to enhance and support service delivery

Health & Safety:

  • Adhere to all health and safety programs in accordance with the Provincial Occupational Health and Safety Act and follow NYSC policies, practices, and programs regarding safety in the workplace.
  • Take all necessary precautions to ensure the health and safety of everyone
  • Maintain current certification in CPR and Standard First Aid



  • Undergraduate Degree in a related field

  • Social Work (BSW) or RPN, an asset


  • Minimum of 2 years as Manager or Supervisor
  • Minimum of 2 years in the senior sector


  • Knowledge of community based programs and services
  • Developed leadership skills
  • Excellent facilitation and project management skills
  • Highly developed organizational and interpersonal skills
  • Excellent English written and oral communication skills; other languages, an asset
  • Training and experience using: Goldcare, IAR, Trapeze, MySeniorCenter platforms
  • Own vehicle with valid Driver's Licence                                                                           

Please submit your resume by Friday October 25, 2019 to:

Mail:                          North York Seniors Centre,

                                  Attention: Human Resources Department

                                  21 Hendon Ave., North York, ON, M2M 4G8

FAX:                          416 733.1858

E Mail:                      


No phone calls, please.

North York Senior Centre is an equal opportunity employer.  Thank you to all who express interest in this position.  Only those candidates selected for an interview will be contacted. 


North York Seniors Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’).  Applicants need to make their request for accommodation known when contacted.

How to Apply
Please mention you saw this posting on WorkInNonProfits.ca.
Email applications to , or fax to 416-733-1858, attention to HR Dept. Only those candidates selected for an interview will be contacted. No phone calls, please.
Contact Details
HR Department
North York Seniors Centre
21 Hendon Ave.
North York, ON, M2M 4G8

Tel: 416-733-4111
Fax: 416-733-1858
www:   www.nyseniors.org

 Thanks for looking on WorkInNonProfits.ca and good luck with your job search!

Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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