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Job Details

Job Number:  58402
Manager, Community Services (Job Code: MCS19-01)
Job Posted: Thursday, 17 October 2019
Closing Date: Saturday, 30 November 2019
(in 13 days)
Region: Vancouver & Lower Mainland Type: Full time
Location: Vancouver Salary: (not entered)


Job Code: MCS19-01

Status: Full Time
Work Location: Richmond, British Columbia, Canada

About the SUCCESS Multi-Level Care Society

To care for the seniors like our own by providing a continuum of excellent, culturally appropriate services for them. In 1995, the S.U.C.C.E.S.S. Multi-Level Care Society was incorporated with the purpose of establishing linguistically and culturally appropriate care for those seniors in our community. It has now developed into a provider of quality residential care and health services.



Under the direction and supervision of the Director, Community Services, the Manager, Community Services is responsible for the overall coordination and management of services at Assisted Living Program (ALP) and Adult Day Program (ADP). Supports the organization’s philosophy, vision and mission, and works collaboratively with the interdisciplinary team using a problem solving approach to meet the needs of clients, residents and families.   Promotes and participates in health initiatives organized by and through the Health Services, in collaboration with other services within the organization or community agencies.



Program Management

  • Responsible and accountable for the establishment and maintenance of services at the ALP/ADP
  • Assesses clients/residents for the need of appropriate services
  • Supervises the provision of services to the clients and residents
  • Monitors standards of care, and acts as a resource person to staff using a problem solving approach according to policies, standards and guidelines
  • Prepares and monitor accurate client/resident records and reports for service requirements and quality improvement
  • Maximizes the output of the quality and quantity of the work by providing consultation and supervision to designated staff
  • Reviews & revises of policies and procedures in ensuring the delivery of quality programs.
  • Provides input to quality improvement activities and projects through participation on committees and projects and by evaluating work processes to ensure customer-driven care
  • Maintains a safe environment for client/resident, family, volunteer and staff
  • Maintains good communication and relationships with funders, public, residents/clients, team members and other health care organizations
  • Coordinates and participates in meeting with various stakeholders to enhance the quality of services. Supports ethical decision making and Person & Family Centred Care Philosophy
  • Responds to client/resident feedback/complaint and communicates concerns to the respective stakeholders. Ensures effective and efficient information flow

Staff Management and Learning Development

  • Coordinates the availability of adequate staff and the efficient and effective use of human and material resources
  • Works with Human Resources Department to recruit staff by conducting interview and making hiring decision
  • Conducts employee performance review and completes appraisal
  • Investigates work and staff issue and where necessary initiates disciplinary action
  • Participates in the management of grievance and labor relations matter
  • Assists staff in identifying education need. Coordinates education program by planning, implementing and evaluating continuing professional education and orientation
  • Maintains knowledge of current development in clinical and management practices
  • Facilitates student experience by conferring with instructor about student assignment, assisting and advising student.
  • Supports advanced clinical practice by identifying research need, and facilitating and participating in research
  • Performs other related duties as required.



  • A Baccalaureate Degree in Nursing
  • Current practicing membership with the British Columbia College of Nursing Professionals (BCCNP)
  • Three (3) years recent, related clinical experience, including two (2) year’s leadership experience, or an equivalent combination of education, training and direct experience
  • Strong planning & organizational, problem solving & decision making and time management skills
  • Strong communication, both verbally and in writing, and inter-personal skills. Ability to speak and write Chinese an asset



  • Vacation
  • Pay Education Leave
  • Extended Health Care
  • Dental Plan
  • Municipal Pension Plan
  • Long Term Disability Insurance Plan
  • Group Life Insurance
  • Medical Service Plan


Email applications must include “MCS19-01” in the subject line and submit Resume to: 

Thank you for your interest in joining the SUCCESS Multi-Level Care team. No phone calls please. Only short-listed candidates will be contacted.

How to Apply
Please mention you saw this posting on WorkInNonProfits.ca.
Email applications must include “MCS19-01” in the subject line and submit Resume to:

Thank you for your interest in joining the SUCCESS Multi-Level Care team. No phone calls please. Only short-listed candidates will be contacted.
Contact Details
www:   www.successbc.ca/career/11785-manager-community-services-job-code-mcs19-01/

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