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Job Details

Job Number:  58503
Administrative Assistant - WorkBC Employment Services - 2 Positions
Job Posted: Tuesday, 22 October 2019
Closing Date: Thursday, 21 November 2019
(in 2 days)
Options Community Services Society
Region: Vancouver & Lower Mainland Type: Full time
Location: Surrey, BC Salary: Competitive Wage. Comprehensive benefit package & MPP after 3 months.

Permanent Full Time (35 hours per week) - 2 Positions

(This position requires work outside normal office hours)


The Administrative Assistant is responsible for performing, coordinating and overseeing technical and office administrative duties including data quality corrections and 4, 24 and 52 weeks employed follow-up to enhance key performance measures and program outcomes. The administrative assistant is also responsible for providing backup to the Client Services Navigator and Client Services Representative positions. 



  • Perform a variety of administrative duties, including maintaining records in a confidential manner.
  • Monitor and respond appropriately to ICM Service Requests.
  • Handle incoming and outgoing client case transfers to and from WorkBC locations.
  • Work closely with case managers to assist with administrative tasks such as uploading documentation into client files, billing for services, closing cases and tracking financial supports as required.
  • Perform assigned tasks to assist with data quality corrections and employed follow-up
    (4, 24 & 52 week) to enhance key performance measures and program outcomes.
  • Order/purchase and maintain supplies. Keep inventory for office supplies, food vouchers, bus tickets and other supplies for clients.
  • Complete statistical reports, including dispensing and tracking transportation, job starts and other financial supports as required.
  • Process annual archiving of closed files.
  • Provide backup to the Client Services Navigator and Client Services Representative positions as follows:
    • Make job start support purchases as needed.
    • Greet clients, manage incoming telephone calls, schedule appointments, and organize daily client flow.
    • Answer questions and provide accurate information regarding the WorkBC Employment Services.
    • Identify, engage and screen potential clients for case management services.
    • Maintain all required forms / assisting clients to complete initial intake forms online.
  • Attend meetings as required and work as a member of the team.
  • Assist with marketing the program.
  • Perform other duties as assigned.



Education, Training and Experience:

  • Demonstrated success in an Administrative/Intake Worker or similar role.
  • Completion of high school preferably with post-secondary administrative
  • Thorough knowledge of employment services and well-rounded knowledge of services and resources in the community.
  • Advanced computer skills in MS Office and internet; ICM experience an asset.

Job Skills and Abilities:

  • Alert to the needs of a performance-based business model.
  • Strong ethics around confidentiality.
  • Flexible and committed to contributing to a team – ‘can do’, ‘will do’ attitude.
  • Competent in relating to very diverse clientele; patient and calm when handling challenging situations.
  • Must be sensitive to and respectful of cultural and lifestyle diversity.
  • Exceptional communication and listening skills to ensure clients feel respected, heard and supported.
  • Ability to organize and carry out duties with independence and professionalism.
  • Organized and comfortable working in a multi-tasking, fast-paced environment.
  • Second language/Crisis Line experience is an asset.
How to Apply
Please mention you saw this posting on WorkInNonProfits.ca.
Resumes will be reviewed starting [October 29, 2019] but the posting will remain open until filled and will close without notice.

Please include a cover letter clearly indicating the posting number [#A21466] and outlining your qualifications and related experience for the position.

NOTE: Options Community Services Society is an equal opportunity employer committed to hiring a diverse workforce. Applicants not selected for an interview will not necessarily be notified. An eligibility list will be maintained for up to 6 months.

No phone calls please.
Contact Details
Glynis Soares, Program Manager
Options Community Services Society

www:   www.options.bc.ca

 Thanks for looking on WorkInNonProfits.ca and good luck with your job search!

Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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