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Job Details

Job Number:  58993
Newcomer Information & Support Worker - English and Arabic Speaking
Job Posted: Friday, 8 November 2019
Closing Date: Monday, 25 November 2019
(in 8 days)
DIVERSEcity Community Resources Society
Region: Vancouver & Lower Mainland Type: Contract - Full time
Location: Surrey Salary: Grid 10; $19.45/hr - $22.65/hr

Job Title:  Newcomers Information and Support Worker, English and Arabic Speaking

Status:  Temporary, Full Time

Hours:  35 hours per week

Start Date:  ASAP

End Date: March 31, 2020 with possibility of extension

Reference:  2030



We are currently recruiting for the role of Newcomer Information and Support Worker – English and Arabic Speaking to join our team in Surrey, BC.  Newcomer Information and Support Workers provide newcomer immigrants and refugees with information, orientation, service linking and short-term adaptation counselling to facilitate their successful settlement and integration into the community. As part of this process, the worker acts as a liaison between the immigrant and/or refugee client, and the third party service providers to facilitate the communication and access to programs and services.


The key areas of responsibility are:

  • Gather information to assess the needs and issues of newcomer immigrants and refugees and their families, and to develop and implement an action plan to meet these identified needs;
  • Identify potential and actual risks and barriers encountered by the client and/or his family to accessing programs and services that are necessary for the successful settlement and integration into the community;
  • Apply strengths-based framework, explore with the client/client family past and present coping strategies to address identified challenges/issues, with the goal of facilitating the development of effective coping skills and support mechanisms;
  • Assist clients in accessing appropriate programs and services for which they are eligible, and to ensure successful linking to these services. This includes liaising between the client and a third party service provider to link clients to appropriate community and government resources and support services, making referrals to resources related to the economic, legal, social, health, cultural educational and recreational facilities, and assisting clients to complete application forms, such as child tax benefit, child care subsidy, CPP, MSP, OAS, etc.;
  • Provide information concerning clients’ rights and obligations as a service recipient and resident of Canada;
  • Provide interpretation services (both language and cultural) to facilitate interaction/interface between immigrant and/or refugee clients and the community;
  • Detect issues such as depression, family violence, substance abuse, intergenerational conflicts through the early identification of warning signs that may be present in part as a result of the cultural adjustment challenges faced by the client/client family and to refer clients to the appropriate support services;
  • Provide life skills support to assist immigrant and/or refugee client families in coping with various daily living activities, such as banking, shopping, English language acquisition, transportation, and access to a variety of community services;
  • Plan, coordinate and/or provide educational workshops on a variety of topics related to the successful settlement and integration of newcomer immigrants and refugees, such as household management and budgeting, Canadian cultural norms and systems, Canadian laws and regulations regarding child rearing, income tax, social benefits, etc.


Qualified candidates will possess:

  • Degree or Diploma in in Social Work, Community Social Services or related human services, and one (1) year recent community services related work experience, or an equivalent combination of education, training and experience;
  • Written and verbal fluency in English and Arabic at a professional level;
  • Demonstrated knowledge of the needs and issues of immigrants and refugees in Canada;
  • Must be comfortable working with individuals who have experienced trauma;
  • Ability to respond to or assist in emergency situations;
  • Strong interpersonal, mediation, negotiation and conflict resolution skills;
  • Knowledge and understanding of legislation and policies relevant to immigrants and/or refugees in Canada;
  • Knowledge in the areas of needs and risk assessment, family dynamics, the impact of trauma, and the settlement and integration process;
  • Ability to promote and implement education and support group services;
  • Demonstrated cultural awareness in working with others;
  • Sound knowledge of community resources, programs and services;
  • Demonstrated ability to independently and as part of a team;
  • Working knowledge of standard office equipment and software applications.


This position requires union membership.  A Criminal Record Check is a requirement of employment. 


DIVERSEcity is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department at . Any personal information provided will be maintained in confidence.



Please go to https://diversecitycommunityresourcessoc.easyapply.co/ to apply for this position and view instructions on the process. Please note that only those short listed will be contacted.

*Please note our system only allows for one document to be uploaded per applicant. Please upload one document that includes your cover letter and resume in either Word or PDF format. *

IMPORTANT: In order to be considered for this role, you must submit one PDF or Word document that includes both a cover letter and resume. We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.

How to Apply
Please mention you saw this posting on WorkInNonProfits.ca.
Applicants are requested to answer all screening questions and upload one PDF document that includes your resume and cover letter using the resume upload feature. Please apply using this link https://diversecitycommunityresourcessoc.easyapply.co/. We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.
Contact Details
DIVERSEcity Community Resources Society
13455 76 Avenue
Surrey, BC, V3W2W3

Tel: (604) 547-0205
www:   diversecitycommunityresourcessoc.easyapply.co/

 Thanks for looking on WorkInNonProfits.ca and good luck with your job search!

Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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