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Job Details

Job Number:  58994
Account Representative
Job Posted: Friday, 8 November 2019
Closing Date: Saturday, 30 November 2019
(in 18 days)
DIVERSEcity Community Resources Society
Region: Vancouver & Lower Mainland Type: Full time
Location: Surrey Salary: Grid 12; $22.02 – $25.65/hr.

Job Title:  Account Representative (2 positions) 

Status:  Regular, Full time

Hours:  35 hours/week

Wage:  Grid 12; $22.02 – $25.65/hr. 

Start Date:  ASAP

Reference:  2034

Date Posted:  November 1, 2019 

Closing Date:  Please note that internal applicants must apply by November 8, 2019, internal applications received after this date will not be considered as internal and seniority will not apply – position will remain open until filled.


The Opportunity

DIVERSEcity’s Interpretation, Translation and Language Testing department is a is an industry leading social enterprise business unit providing critical language support services to the market in a fee for service model that integrates for-profit business processes into a social services mission driven organization.  We are looking for a unique individual that brings a combination of strong business and leadership skills with a passion to make a difference in the communities we serve.

We are currently recruiting two positions for the role of Account Representative to join our team in Surrey, BC. 

Key Responsibilities: 

  • Manage large amounts of inbound and outbound calls in a timely manner;
  • Answer or make client calls to address their needs, complaints, or other issues with interpretation and translation services;
  • Build lasting relationships based on trust and reliability with clients and other call center team members;
  • Receive business requests for interpretation and translation services, schedule and assign contract staff;
  • Manage customer accounts and process related transactions in the CRM system;
  • Accounts receivable and accounts payable functions;
  • Drive analytics and performance metrics from the CRM system, provide monthly reports and statistics;
  • Maintain intake, evaluation, record keeping and requisitions;
  • Adhere to Policies & Procedures and Personnel Policies of the Society;
  • Establish, maintain and grow account relationships with key customers including sales and outreach;
  • Perform other related duties as directed by the manager.


  • Degree or Diploma in business administration, sales, marketing or related field;
  • Minimum of two (2) years’ recent work experience in a customer service related role, preferably in a call centre environment;
  •  Working knowledge with financial systems including accounts receivable, accounts payable, invoicing and collections;
  • Professional telephone manners and interpersonal skills;
  • Minimum 50 WPM, typing speed;
  • Computer and internet skills, including Microsoft Office, CRM systems and other related databases;
  • Excellent organizational and time management skills;
  • Exceptional written and spoken English language communication skills, other languages considered an asset;
  • Goal-driven with ability to work under pressure;
  • Strong problem-solving and negotiation skills;
  • Ability to work well with volunteers, public, and staff from diverse cultural backgrounds.

This position requires union membership.  A Criminal Record Check is a requirement of employment. 

DIVERSEcity is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department at . Any personal information provided will be maintained in confidence.

Applicants are requested to upload resume and cover letter using the upload feature and answer all screening questions. We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.



Please go to https://diversecitycommunityresourcessoc.easyapply.co/ to apply for this position and view instructions on the process. Please note that only those short listed will be contacted.

How to Apply
Please mention you saw this posting on WorkInNonProfits.ca.
Applicants are requested to answer all screening questions and upload one PDF document that includes your resume and cover letter using the resume upload feature. Please apply using this link https://diversecitycommunityresourcessoc.easyapply.co/. We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.
Contact Details
DIVERSEcity Community Resources Society
13455 76 Avenue
Surrey, BC, V3W2W3

Tel: (604) 547-0205
www:   diversecitycommunityresourcessoc.easyapply.co/

 Thanks for looking on WorkInNonProfits.ca and good luck with your job search!

Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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