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Job Details

Job Number:  59012
RISE Case Specialist - English and Tigrinya Speaking
Job Posted: Friday, 8 November 2019
Closing Date: Monday, 18 November 2019
(in 6 days)
DIVERSEcity Community Resources Society
Region: Vancouver & Lower Mainland Type: Contract - Part time
Location: Surrey Salary: Grid 12; $22.02 - $25.65/hr

Job Title:  RISE Case Specialist – English and Tigrinya Speaking

Status:  Temporary, Part Time

Hours:  28 hours/week

Start Date:  ASAP

End Date: March 31, 2020 with possibility of extension

Reference:  2023


We are currently recruiting for the role of RISE Case Specialist – English and Tigrinya Speaking to join our team in Surrey, BC.


The key areas of responsibility are:

  • Conducts outreach to solicit client referrals to the program;
  • Responds to client referrals by outlining the program eligibility and services;
  • Conducts intake of eligible clients and provides information on and referrals to other community service providers, resources and professionals as required;
  • Conducts in-home assessment of client needs, assets and capacities through interviewing clients, preparing case histories;
  • Plans, prepares and conducts life skills training, encouragement and support (individual service);
  • Participates in the development, implementation and facilitation of group workshops which reflect the emerging needs of the client identified in the assessment and are related to the action plan;
  • Provides in-home and community support and guidance to clients and families; facilitates positive family communication, assists clients in making positive changes and solving problems related to integration and self-sufficiency;
  • Provides emotional support and feedback to clients;
  • Develops client service/action plans ensuring that the plan is integrated and holistic;
  • In more complex cases, participates in integrated case management meetings or meets with professionals and social workers to report clients’ activities and progress, discuss case planning issues and concerns;
  • Maintains related records and statistics. Produces reports, including intake, progress, and discharge in accordance with established policies and guidelines;
  • Liaises with other community service providers, professionals to coordinate services and to ensure that interests of clients are considered in decisions affecting them;
  • Accompanies clients to meetings and appointments as needed.


Qualified candidates will possess:

  • Diploma or Degree in related human/social service or related field;
  • Minimum of two (2) years recent related experience working with vulnerable refugee populations or equivalent combination of education, training and experience;
  • Written and verbal fluency in English and Tigrinya at a professional level;
  • Written and verbal fluency in Amharic considered an asset;
  • Demonstrated recent experience related to the case management of the specific refugee client communities in the language outlined above;
  • Knowledge in one or more of the following areas: immigration matters, child protection and family support, and women and gender issues;
  • Demonstrated recent experience in conducting client needs assessments with multi- barrier vulnerable immigrant and refugee populations and implementing a holistic action plan;
  • Demonstrated ability to implement professional boundaries with clients;
  • Demonstrated knowledge of the refugee experience and refugee settlement issues;
  • Knowledge of community agencies, services and resources, especially in the communities of Surrey, North Delta and/or Langley;
  • Demonstrated ability to work independently, problem solve with confidence to ensure effective case management;
  • Working knowledge of standard office equipment and software applications;
  • Adaptability to work in a position that requires mobility within the community;
  • Valid class 5 driver’s license and use of personal vehicle.



This position requires union membership.  A Criminal Record Check is a requirement of employment. 


DIVERSEcity is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department at . Any personal information provided will be maintained in confidence.



Please go to https://diversecitycommunityresourcessoc.easyapply.co/ to apply for this position and view instructions on the process. Please note that only those short listed will be contacted.

*Please note our system only allows for one document to be uploaded per applicant. Please upload one document that includes your cover letter and resume in either Word or PDF format. *

IMPORTANT: In order to be considered for this role, you must submit one PDF or Word document that includes both a cover letter and resume. We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.


How to Apply
Please mention you saw this posting on WorkInNonProfits.ca.
Applicants are requested to answer all screening questions and upload one PDF document that includes your resume and cover letter using the resume upload feature. Please apply using this link https://diversecitycommunityresourcessoc.easyapply.co/. We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.
Contact Details
DIVERSEcity Community Resources Society
13455 76 Avenue
Surrey, BC, V3W2W3

Tel: (604) 547-0205
www:   diversecitycommunityresourcessoc.easyapply.co/

 Thanks for looking on WorkInNonProfits.ca and good luck with your job search!

Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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