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Job Details


Job Number:  59163
Quality Service Analyst
Job Posted: Friday, 15 November 2019
Closing Date: Wednesday, 13 May 2020
(in 153 days)
Community Living British Columbia
Region: Vancouver & Lower Mainland Type: Full time
Location: Victoria Salary: (not entered)

If you are looking for an opportunity to contribute your experience, knowledge and passion in a meaningful way, CLBC is the place for you!

Community Living British Columbia (CLBC) is a crown corporation that funds supports and services to adults with developmental disabilities. CLBC employees strive to live our corporate vision of 'Lives filled with possibilities in welcoming communities'. More than just a job, CLBC is about compassion, commitment, contribution, collaboration and community.

The Role:

As a Quality Service Analyst at CLBC, you are responsible for representing CLBC as the primary point of contact for service providers.

Accountabilities include:

  • Negotiating contract costing details and advising on requirements for corrective action in contracted service delivery
  • Identifying opportunities for agency service reorganization and assisting with the implementation
  • Consulting with Facilitators about support requests and needs, service availability and resource suitability for the individuals we serve to assess a variety of issues
  • Ensuring that individuals and their families receive information about individual resource allocation decisions 
  • Working with the Facilitator in assisting individuals and their families who are experiencing a crisis
  • Recruiting and developing new service relationships
    • Responding to enquiries and providing information on supports and services, guidelines, etc.
  • Providing information to assist in the investigation of licensed residential resources
  • Ensuring service collaboration and developing cost-sharing agreements

Key duties include:

  • Developing service contracts or agreements and negotiating the costing details and quantities
  • Liaising with key staff regarding current funding limitations or delays and participating as a team member in local budget management
  • Receiving monitoring reports from service providers and individuals, families and friends:
    • Reviewing to ensure plan objectives have been met; identifies potential issues, at-risk concerns and service
      problems;
    • Conducting on-site reviews (staffed residential facilities, homes, programs, etc.) as necessary and investigating competency issues;
    • advises the manager of major recurring systemic problems
  • Receiving financial reports and reviewing details to ensure delivery of agreed-upon services for approved funding supports;
    • providing feedback on corrective action requirements to improve/ address service deficiencies;
    • monitoring implementation and/ or recommends contract cancellations as required

Qualifications:

  • Bachelor's degree in Business, Social Work, or a related discipline with preference given to those who have worked in the social services sector in areas such as resource development or contract management;
  • OR 10 years recent relevant work experience with individuals with intellectual and/or developmental disabilities.

Possession of a Class 5 driver's license and a clean driver's abstract are required. Transportation arrangements must meet the operational requirements of CLBC. Use of own vehicle on expenses. 

Successful applicants are subject to a Criminal Record Check (Criminal Records Review Act).

 

Benefits:

As a CLBC employee, you will receive a comprehensive benefits package, including a pension, flex days, generous vacation and special leave to attend to personal/family matters, life insurance, salary protection for sick days and if needed, long-term disability. Our development policies and programs ensure continuous learning and offer an opportunity for professional development and skill-building.

 

Additional Info:
This position is posted to fill a vacancy.
Term/Status: Regular, Full-time
Classification/Salary: Social Program Officer (Growth to R24) / $54,310 to $71,507 annually

Note:  An eligibility list may be established.

 

Closing date: November 28, 2019

 

Apply now! Submit a resume and cover letter online to the attention of Jaimie Willows. Applications received by email or other methods will not be considered.

Community Living BC is an equal opportunity employer.



For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://communitylivingbc.prevueaps.ca/jobs/9936-10479.html

How to Apply
Please mention you saw this posting on WorkInNonProfits.ca.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://communitylivingbc.prevueaps.ca/jobs/9936-10479.html
Contact Details
Jaimie Willows
Community Living British Columbia
7-1200 West 73rd Avenue
Vancouver, BC, V6P 6G5

Tel: 6046640196
E-mail:
www:   communitylivingbc.prevueaps.ca/jobs/9936-10479.html


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