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Job Details

Job Number:  59537
Case Management/Customized Employment Development Coordinator
Job Posted: Wednesday, 4 December 2019
Closing Date: Tuesday, 17 December 2019
(in 5 days)
WorkLink Employment Society
Region: Vancouver Island & Coastal areas Type: Full time
Location: Victoria Salary: $30.15 - $32.48

About The Position:


The Case Management Coordinator works collaboratively as a member of the WorkLink team to provide oversight, risk management and quality control related to all WorkBC Employment Services contract deliverables. The Case Management Coordinator is the “Internal Subject Matter Expert” on WorkBC Employment Services policy and Ministry systems process as it relates to overall case management services, including Job Development, Customized Employment Development and Job Coaching. The position ensures that all service delivery channels are utilized in their roles: Centres; Outreach; and WorkBC Virtual.


The Case Management Coordinator’s main responsibilities include:

  • Contract oversight (ESC deliverables) as part of WorkBC Employment Services coordination team.
  • Lead CED intake and caseload distribution.
  • Direct staff supervision of the case management and CED service delivery team.
  • Lead for all case management policy interpretation support.
  • Link between employers and program staff and clients.
  • Oversee the client’s flow through services, ensuring a smooth transition from the initial assessment to sustained employment.
  • Provide resource area support during peak service periods.
  • Provide resource support or case management to clients on Wednesday evenings, on a rotational basis.
  • Support the Operations Team to ensure all specialized service initiatives are implemented for all client inclusion groups.
  • Evaluation, training and development of the case management and CED service delivery team.
  • Work closely with the quality assurance team to ensure Case Managers are aware and trained in the data entry requirements of their positions.


Knowledge, Skills and Abilities:


  • Able to interpret contract and policy requirements.
  • Ability to prioritize tasks, manage tight deadlines and thrive in a fast-paced environment.
  • Knowledge of local labour market.
  • Strong supervisor and leadership ability.
  • Highly organized with strong administrative skills.
  • Professional and responsible with sensitive and confidential situations.
  • Superior leadership, verbal/written skills, problem solving and interpersonal skills.



  • Post-Secondary diploma or certificate in related field such as career development, vocational rehabilitation, social work, or counselling.
  • Minimum of two (2) years’ experience in a supervisory role within an employment services/community social services centre setting focused on client services or counselling.
  • Experience in conducting research and managing projects.
  • Minimum two (2) years’ experience in delivery of employment support services (employment counselling, client needs assessments, coaching/mentoring, working with Multi-Barriered Clients), or post-secondary certificate in counselling or career services.
  • Current Vulnerable Sector Criminal Record Check.
  • Only applicants with previous EPBC and/or WorkBC services will be considered.
How to Apply
Please mention you saw this posting on WorkInNonProfits.ca.
Applicants may submit their cover letter and resume to no later than Tuesday, December 17,2019 at 4:00pm.
Contact Details
Dawna Day
WorkLink Employment Society
3179 Jacklin Road #202
Victoria, BC, V9B 3Y7

Tel: 2504789525
www:   www.worklink.bc.ca

 Thanks for looking on WorkInNonProfits.ca and good luck with your job search!

Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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