Job Posting 100139

Empowerment & Community Program Supervisor
Toronto Metro area
closed 12 days ago (Mon, 8 Apr)
full time  •  $55,000 to $65,000 dependent on experience

Empowerment & Community Program Supervisor

Permanent Full-Time – Non-Unionized

For over 50 years Nellie’s has been providing shelter and support for marginalized women and their children in the Greater Toronto Area. We are mandated to operate programs and services for women and children who had or are experiencing violence, poverty, and homelessness. Nellie’s works to lessen homelessness for women and their children whether the cause is family violence, mental health, or any other reason that results in dealing with the impact of trauma. In addition to providing shelter, our programs are designed to reduce the isolation that often comes with abuse.


Our core operations involve our 38-bed emergency shelter for women and their children who are homeless or escaping violent situations. In addition to our shelter, Nellie’s operates Community Support and Outreach programs that provide aftercare support and follow-up services to women and their children after they leave the shelter, as well as transitional housing support for women living in the community who are homeless or at-risk of becoming homeless.


Nellie’s is currently looking to hire an Empowerment & Community Program Supervisor who will play a pivotal role in overseeing the daily operations of both the Empowerment Prevention (E-PAVE) and Community Support & Outreach (CSO) teams.


Nellie’s is committed to the development of an agency that reflects the women it serves. This position is open to all women*. Woman* signifies anyone who self-identifies as female, femme and/or woman. This includes transwomen, cisgender women, and non-binary people who identify as femme or female-presenting. Applications from equity-seeking groups are strongly encouraged.



Development and Outreach

  • Provide effective management of day-to-day operations of Community Programs and Empowerment program
  • Directly supervise staff to ensure efficient running of outreach and Empowerment program
  • Working with the Program Director or her designate, assist in development and delivery of long and short term community support and outreach program and Empowerment goals and policies for Nellies in compliance with strategic directions
  • In consultation with the Program Director or her designate, develop new programs and services for women & children in the community, to meet demographic shifts
  • Oversee Empowerment and Community program staff
  • Ensure proper data collection and reporting
  • Provide program and service information as needed to aid in fund development
  • Monitor, manage and respond to community relations and inquiries.

Community Partners and Participants Relations

  • Supporting Empowerment and Community staff to resolve complex issues, when appropriate and provide support during emergency crisis situations as required.
  • Provide staff mediation support
  • Address community feedback as required

Supervisory Support to Staff Team

  • Training and supervision of new employees, placement students and volunteers
  • Provide support & training opportunities to the staff team
  • Conduct regular staff supervision, annual performance evaluation, and develop annual learning goals
  • Maintain and organize all staff supervision files
  • Provide guidance and support to staff, volunteers and placement students
  • Establish a good communication system between management and the staff team
  • Facilitation of mediation between staff conflict

Community Relations & Program Participant Services

  • Develop a work plan or outreach program for community programs.
  • Liaise with community partners in establishing relationships and acting as an ambassador on behalf of Nellie’s

Administrative Support

  • Assist with the preparation of correspondence, documents, reports and minutes pertaining to Nellie’s
  • Responsible for ensuring document binders for Nellies are updated
  • Support and review the program budget
  • Ensure program statistics are prepared and submitted to the Program Director or her designate on a monthly basis
  • Maintain good operational systems to keep track of program supports, activities and stats.
  • Ensure data are collected and updated
  • Attend staff meetings and meetings as required
  • Follow and implement all policies and procedures
  • Writing and seeking sources of funding for new existing programs.


  • Complete other duties as directed by the Program Director or her designate
  • Liaise and network with community groups
  • Community engagement when needed
  • Other duties as required



  • Graduate Degree in Social Work (preferred or combination of relevant experience)
  • Membership in a regulatory body, e.g., Ontario College of Social Workers and Social Service Workers preferred
  • A minimum of 3 years experience and demonstrated supervisory experience in the VAW sector and understanding of the complex nuances of the VAW sector
  • A minimum of 2 years experience in project management
  • A commitment to working toward removing systemic barriers to clients' independence and wellbeing
  • Basic knowledge of ESD (Empowerment Self Defense) or willingness to learn
  • Understanding of gender-based violence consistent with a trauma-informed and intersectional approach
  • Demonstrated commitment to working co-operatively in a multi-disciplinary women and gender-diversity-inclusive environment
  • Demonstrated innovation and initiative, be a self-starter, creative and highly motivated
  • Commitment to AR/AO principles
  • Fluency in English is essential (oral and written), second language is an asset
  • Strong workshop design and facilitation skill is an asset
  • Demonstrated knowledge and experience with computer software including but not limited to: Microsoft Word, Excel, Outlook, Teams PowerPoint, SharePoint and Google Workspace.
  • Ability to work independently and in a multidisciplinary team
  • Strong interpersonal, Administration, Organization and Communication skills
  • Familiarity with local community organizations
  • Ability to work flexible hours; position may involve evening and weekend work


Hours: 35 hours per week.

Monday to Friday, but may vary as needed (this may include evenings and weekends)

Salary: $55,000 to $65,000 dependent on experience

Date of Posting: Monday, March 11, 2024

Deadline of Applications: Thursday, April 11, 2024


Nellie’s is committed to the development of an agency that reflects the women it serves. Applications from Aboriginal Women, World Majority Women/Women of Colour, Lesbians, Bisexual Women, Transgendered Women and Women with Disabilities, Women who have experienced Violence and Consumer Survivors are strongly encouraged.

Please email your application directly to . Only those candidates selected for the interview will be contacted.  The successful candidate will be required to obtain a Police Records Check for the vulnerable sector.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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